United Bereavement Policy

[nis965]

I was booking a ticket for a relative to come in for a funeral tonight. Direct flight from LAX-CLE was $1400! I called and they offered a very minimal discount. Meanwhile I booked a flight on Orbitz with a stopover in ORD for $400. I then called United and asked if I can make the flight a direct because if the first flight was delayed than they will miss the funeral. (The first flight ended up being delayed!) Without even blinking an eye they changed it to a direct flight. Just wanted to put this out there, hopefully no one will ever need this info, but in case this is good to know. 

[Dan]

You can always do this and pay $75 for a same day change.
Basically they waived the $75 fee, which is anyway waived for elites and for delays.  Nice that they did it without a fight though.

[nis965]

I was shocked but props to them

[Drago]

They also have a discount program where they give you around 10% of the flight, but you need to fill out a lot of paperwork, including a copy of the death certificate, and s/t from the funeral home.
I ended up giving up on this a few yrs back due to the hassles.