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HUCA tips:

1) To avoid being told "You already called about this and were told no". The trick is to call about other things in the middle, so when the rep looks at the notes of the last few calls it's other stuff.

2) To avoid speaking to the same rep you just spoke to. The trick is to use 2 phones, so when the tzaddik answers, you quickly call on the other line and ensure you get a different one.
« Last edited by txtmax4 on February 26, 2013, 02:35:34 AM »

Author Topic: The Power of HUCA, HUCA success stories  (Read 35460 times)

Offline txtmax4

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The Power of HUCA, HUCA success stories
« on: February 25, 2013, 02:52:16 PM »
As many of us know by now, many times representatives of all kinds of companies have no idea what they are talking about, others simply turn people's requests down just out of laziness, without properly looking into the matter.
Representatives don't always stick to the rules of the company, for good or for bad..

Hence the HUCA concept:
When you don't get what you want you Hang Up and Call Again, HUCA.

For awhile now, each time I had success due to HUCA I thought of starting a thread where people can share their accomplishments. I just got around to it.

Please share here any type of "victory" with any company of any kind where you were first turned down and after HUCA your request was granted.
If You See Something, Say Something!!

Offline Fan of Dan

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Re: The Power of HUCA, HUCA success stories
« Reply #1 on: February 25, 2013, 03:14:21 PM »
I have a friend that booked tickets to Florida with United and changed his mind 3 days later. Was 300 dollars a tickets. I told him about the amazing powers of HUCA and had to convince after each of the 3 phone calls to keep at it. He tried every excuse from sick grandmother (she nebach is very sick) to mistake while booking. Lo and behold on the 4th try he got it refunded no penalty  :)

Offline dirah

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Re: The Power of HUCA, HUCA success stories
« Reply #2 on: February 25, 2013, 06:05:07 PM »

Offline txtmax4

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Re: The Power of HUCA, HUCA success stories
« Reply #3 on: February 25, 2013, 06:36:20 PM »
If You See Something, Say Something!!

Offline ShmuliT

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Re: The Power of HUCA, HUCA success stories
« Reply #4 on: February 25, 2013, 07:39:29 PM »
Always had a question abt the HUCA method. Don't company's keep a log and notes each time you call?
Has anyone ever been told, "sorry sir, but we can see this is your 6th time calling today about ..., good bye."

Offline sky121

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Re: The Power of HUCA, HUCA success stories
« Reply #5 on: February 25, 2013, 07:42:16 PM »
Always had a question abt the HUCA method. Don't company's keep a log and notes each time you call?
Has anyone ever been told, "sorry sir, but we can see this is your 6th time calling today about ..., good bye."

Airlines rarely do.

And even if companies do, it doesn't mean you won't finally get a nice rep willing to help you out.
"Not all who wander are lost"

Offline PlatinumGuy

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Re: The Power of HUCA, HUCA success stories
« Reply #6 on: February 25, 2013, 08:07:17 PM »
Always had a question abt the HUCA method. Don't company's keep a log and notes each time you call?
Has anyone ever been told, "sorry sir, but we can see this is your 6th time calling today about ..., good bye."
The trick is to call about other things in the middle, so when the rep looks at the notes of the last few calls it's other stuff.


But sure, every so often I get 'no sir, as my colleague told u 5 minutes ago, we cannot__________'
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר יוסיף אהבה לתורה.״ - אורחות צדיקים

Offline Fan of Dan

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Re: The Power of HUCA, HUCA success stories
« Reply #7 on: February 25, 2013, 09:40:15 PM »
The trick is to call about other things in the middle, so when the rep looks at the notes of the last few calls it's other stuff.


But sure, every so often I get 'no sir, as my colleague told u 5 minutes ago, we cannot__________'
That's a good trip to add to the book.

Offline yaakov s

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Re: The Power of HUCA, HUCA success stories
« Reply #8 on: February 25, 2013, 10:29:51 PM »
I have gotten the usual Sir you've been told repeatedly that it's not possible, I can't help you . Once I had a rep who says, oh I see you've been calling all day about this issue, it must really be important to you let me see what I could do for you. And she did!!

Offline txtmax4

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Re: The Power of HUCA, HUCA success stories
« Reply #9 on: February 25, 2013, 11:23:14 PM »
I have gotten the usual Sir you've been told repeatedly that it's not possible, I can't help you .
What company?
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Offline yaakov s

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Re: The Power of HUCA, HUCA success stories
« Reply #10 on: February 25, 2013, 11:55:52 PM »
What company?
Can't remember all of them. Today it was with Chase

Offline joeb1

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Re: The Power of HUCA, HUCA success stories
« Reply #11 on: February 26, 2013, 12:12:21 AM »
I have gotten the usual Sir you've been told repeatedly that it's not possible, I can't help you . Once I had a rep who says, oh I see you've been calling all day about this issue, it must really be important to you let me see what I could do for you. And she did!!

Can't remember all of them. Today it was with Chase

 ???

Offline PlatinumGuy

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Re: The Power of HUCA, HUCA success stories
« Reply #12 on: February 26, 2013, 12:16:32 AM »
Sometime I feel like in a war... call center vs call center, slowly getting the enemy to give up some ground
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר יוסיף אהבה לתורה.״ - אורחות צדיקים

Offline Jkhein

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Re: The Power of HUCA, HUCA success stories
« Reply #13 on: February 26, 2013, 02:10:53 AM »
the worst is when you repeatedly get the same three agents answering the phone and you knock down all the time...

Offline PlatinumGuy

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Re: The Power of HUCA, HUCA success stories
« Reply #14 on: February 26, 2013, 02:24:14 AM »
the worst is when you repeatedly get the same three agents answering the phone and you knock down all the time...
The worst is when theres one agent, and you're supposed to be 3 different people.

The trick is to use 2 phones, so when the tzaddik answers, you quickly call on the other line and ensure you get a different one.
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר יוסיף אהבה לתורה.״ - אורחות צדיקים

Offline txtmax4

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Re: The Power of HUCA, HUCA success stories
« Reply #15 on: February 26, 2013, 02:36:05 AM »
Great stuff PlatinumGuy. Just started a wiki based on your two tips.
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Offline PlatinumGuy

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Re: The Power of HUCA, HUCA success stories
« Reply #16 on: February 26, 2013, 02:40:28 AM »
Well, the most important thing (as everything in life), is that being nice is much more effective than being rude. Nazi officers didn't crack even under terrible interrogation, but readily shared information over ping pong with Western officers. Get the agent on your side, and you'll win.

Although if you have patience, one of the greatest pleasures is successfully sticking it to a clueless rep (and even funner is one who knows everything except the contested point).
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר יוסיף אהבה לתורה.״ - אורחות צדיקים

Offline Moshe123

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Re: The Power of HUCA, HUCA success stories
« Reply #17 on: February 26, 2013, 09:44:53 AM »
I had a HUCA last week and I think that I spoke to the same person.... Of course it didn't help.

Offline Steven

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Re: The Power of HUCA, HUCA success stories
« Reply #18 on: February 26, 2013, 10:45:04 AM »
just got off the phone with a rep. I try making my name less jewish to avoid chilul hashem issues by stressing SHAlom so it doesnt sound like shalom. of course ther rep says, oh sholom, as in hello!.. oh well, call went fine bh!

Offline mmermss

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Re: The Power of HUCA, HUCA success stories
« Reply #19 on: February 26, 2013, 11:02:20 AM »
just got off the phone with a rep. I try making my name less jewish to avoid chilul hashem issues by stressing SHAlom so it doesnt sound like shalom. of course ther rep says, oh sholom, as in hello!.. oh well, call went fine bh!

What chillul Hashem issues would you have?
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