Author Topic: "Reduced" CO Award To TLV?  (Read 9498 times)

Offline Dan

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Re: "Reduced" CO Award To TLV?
« Reply #40 on: July 16, 2010, 03:42:25 PM »
I once had a dispute about something with a a company (forgot which). The CSR was being a real pain. I knew he was wrong so i told him i was going to record the call (which i had no intention of really doing). He told me that if i start recording the call, he was hanging up. I told him i would report him if he hung up on me and he said he is allowed to hang up on me if i record the calls. Im not saying you shouldnt record them, just saying my personal experience.
Oh, I always tell them I'm recording.  I just tell it to the automated "person" that transfers me overseas. 
The automated person never seems to object  ;D
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Offline Yordai Dooma

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Re: "Reduced" CO Award To TLV?
« Reply #41 on: July 16, 2010, 04:31:13 PM »
Oh, I always tell them I'm recording.  I just tell it to the automated "person" that transfers me overseas. 
The automated person never seems to object  ;D

Do you really record calls to customer service? Ever used it on them?

Offline yaakov

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Re: "Reduced" CO Award To TLV?
« Reply #42 on: July 16, 2010, 04:59:36 PM »
they just told me teir notes said so. and i told them my notes said otherwise. but amex trusted thei notes over mine.
i dont know why notes count, they should have to relese their recording

Offline Dan

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Re: "Reduced" CO Award To TLV?
« Reply #43 on: July 16, 2010, 06:03:23 PM »
Do you really record calls to customer service? Ever used it on them?
I do if it's important, and yes I have.
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Offline aussiebochur

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Re: "Reduced" CO Award To TLV?
« Reply #44 on: July 17, 2010, 06:28:38 AM »
I do if it's important, and yes I have.
Do you have to inform them that you are recording the conversation?

Offline Dan

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Re: "Reduced" CO Award To TLV?
« Reply #45 on: July 17, 2010, 11:10:42 PM »
Do you have to inform them that you are recording the conversation?
For it to be legally binding, probably.
But even without that it's much harder for them to wriggle out of when faced with a recording.
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Offline Eli

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Re: "Reduced" CO Award To TLV?
« Reply #46 on: July 18, 2010, 06:29:29 AM »
I have had also in the past where right when I say I am recording the call, the agent then says that they have orders to hang up...and they do.

But they can record all of our calls!
-Eli

Offline SuperFlyer

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Re: "Reduced" CO Award To TLV?
« Reply #47 on: July 18, 2010, 08:46:00 AM »
I tell them after I recorded what I did (or pretend that I did).

It says that the call will be recorded, well this warning goes both ways.

Offline Dan

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Re: "Reduced" CO Award To TLV?
« Reply #48 on: July 18, 2010, 01:25:57 PM »
I have had also in the past where right when I say I am recording the call, the agent then says that they have orders to hang up...and they do.

But they can record all of our calls!
Oh, I always tell them I'm recording.  I just tell it to the automated "person" that transfers me overseas. 
The automated person never seems to object  ;D
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Eli

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Re: "Reduced" CO Award To TLV?
« Reply #49 on: July 18, 2010, 06:49:49 PM »
I like the idea to just start your recording when their automated system says that the call may be monitored or recorded!

Except that I'm usually not actually recording the call. I just do it to scare them to be doubly sure that what they tell me is accurate.
-Eli