I once had a dispute about something with a a company (forgot which). The CSR was being a real pain. I knew he was wrong so i told him i was going to record the call (which i had no intention of really doing). He told me that if i start recording the call, he was hanging up. I told him i would report him if he hung up on me and he said he is allowed to hang up on me if i record the calls. Im not saying you shouldnt record them, just saying my personal experience.
Oh, I always tell them I'm recording. I just tell it to the automated "person" that transfers me overseas. The automated person never seems to object
Do you really record calls to customer service? Ever used it on them?
I do if it's important, and yes I have.
Do you have to inform them that you are recording the conversation?
I have had also in the past where right when I say I am recording the call, the agent then says that they have orders to hang up...and they do.But they can record all of our calls!