GDS Users AMADEUS, SABRE, GALILEO, WORLDSPAN

[Dan]

So UA could have been on Amadues vs Shares - CC @Dan

https://www.phocuswire.com/United-Airlines-and-Amadeus-dissolve-Alta-contract-with-75M-payment

The old UA.com was terrible. They kept everything that CO had for IT.

[chff]

Air Canada’s Migration to Amadeus Altéa
We are migrating to Amadeus Altéa Suite passenger service system (PSS) beginning November 18th at 20:00 EST until approximately November 19th at 12:00 EST. While this is being done to serve you better in the future, we do anticipate some impact to our reservation service, and apologize for any inconvenience.

Air Canada flights will continue to operate as scheduled and airport services, including online, mobile and kiosk check-in for our customers, as well as Flight Status, will remain available.

If your customers are booking or travelling during this period, please be advised that the following will be unavailable until mid-day November 19th:

Creating new bookings or altering existing bookings on aircanada.com, aircanada.com/agents, our Contact Centre and GDS. (You may continue to request flights in your GDS based on AVS availability, however an Air Canada record locator will not be returned until after the links are reactivated. Flight requests made during the offline period will not be guaranteed until you receive a new Air Canada record locator).
Advanced Seat Selection and eUpgrade functions – During the migration period from Nov 18-19, customers will not be able to request eUpgrades at the airport. Over the next few months while we update our airport systems, customers will not be able to request upgrades at the airport, and upgrades which were not cleared prior to check-in will not be processed at the gate, even if a Business, Premium Economy or Premium Rouge seat is available.
E-ticketing functions – it will not be possible to display, issue, exchange, or refund an e-ticket or EMD-A while we are offline.
For additional information, please see our Q&A and a list of relevant FLASH newsletters below. If you are unable to find the answer you’re looking for, please contact your sales manager or Sales Support. We will be happy to assist you.

Your patience and understanding during this process is greatly appreciated.

How can travel agencies prepare for cutover?
There are several things you can do to help us ensure a smooth cutover to Amadeus Altéa.

Action any PNRs with a schedule change that requires ticket re-issuance to ensure that e-tickets remain associated to migrated PNRs in Altéa. 
Schedule changes that require a ticket re-issue include:
Flight number change
Routing/airport change
Time change of more than 1 hour
Change in booking class
Ensure that all infants are e-ticketed, including domestic travel.
Issue separate infant tickets for all new bookings and for previously ticketed PNR’s with any valid flight segment. 
Air Canada has filed $0 fares for Domestic travel and the GDS have been validated to ensure fare quote and ticket issuance works correctly for all itineraries.
 
Complete the following as early as possible:
Issue e-tickets and make upgrade requests Complete group deposits or final payments.
Issue EMD-A’s to complete seat fee payment.
Request special meals, bassinets, or queue PNRs for rate quotes Ensure children under the age of 14 are identified with an OSI field.

What can travel agencies expect after cutover?
On November 19, once we are operating Reservations, Inventory and Ticketing in Amadeus Altéa: 

A new record locator message for each of your PNRs will be generated to your GDS from Altéa. 
If your GDS is Amadeus or if the PNR already contained a flight segment on another Altéa-hosted carrier, the existing Amadeus Altéa locator will be used.
If your GDS is not Amadeus and the PNR contained only Air Canada flight segments, then a new Amadeus Altéa locator will be generated.
Depending on your GDS, PNRs with the updated locator may appear in your confirmation queue, however, no action will be required and it will not be necessary for you to inform travellers of the new Amadeus Altéa locator.
For direct bookings made with Air Canada including aircanada.com/agentsExternal site which may not meet accessibility guidelines. and AC2U-powered providers, the new Amadeus Altéa record locator will not be sent. Once you have displayed a booking using the original Air Canada locator, please take note of the new record locator.
Customers may check-in using either the GDS locator or the new Amadeus Altéa locator. For direct bookings made with Air Canada including aircanada.com/agentsExternal site which may not meet accessibility guidelines. and AC2U powered providers, customers may check-in using either the original Air Canada locator or the new Amadeus Altéa locator.

I made a reservation for my customer to travel after November 18th. How can I be sure my reservation won’t be lost in the transfer?
Confirmed reservations remain valid they have been registered and will be honoured as they were booked.
I need to change my customers booking now, what do I do?
If your customer is travelling during the cutover period, our agents at the airport will be able to assist them with any day-of travel modifications to their booking. If your customers are travelling at any other time, before or after this period, you will be able to book or modify an existing booking as normal.
Why am I not able to do advanced seat selection?
This function will be temporary unavailable 36 hours before the start of the migration process, as we transfer data from our old system to our new system. If your customer’s flight is departing during the migration period, their seats will be assigned to them at check-in.
During the cutover to Amadeus Altéa, Altitude members will continue to enjoy the Preferred Seat benefit. However, you will not be able to extend the discount and/or fee waiver for Travel Companions for the same booking.
Why am I not able to utilize eUpgrade functions?
Unfortunately, as part of the process of transferring data to Altéa, it is essential that we temporarily suspend eUpgrade functions on aircanada.com, aircanada.com/agents, our Contact Centre and GDS . We understand the value your customers place in our eUpgrade functions and anticipate having them restored on November 19th.

Additionally, until our full transformation to Amadeus Altéa is complete in the coming months, your customers will not be able to request upgrades at the airport, and upgrades which were not cleared prior to check-in will not be processed at the gate, even if a Business, Premium Economy or Premium Rouge seat is available. In light of this, rest assured that we will work diligently to confirm more upgrades ahead of check-in.

If your customers are entitled to eUpgrade nominees and want to enjoy this privilege during the migration period, we advise you to add them by November 13th to avoid any issues.

Why can’t my customer request a Same Day Change (SDC) for my flight when checking-in online or at the airport kiosk?
Until our full transformation to Amadeus Altéa is complete in the coming months, your customers will not have the option to make same day changes on self-service channels and will need to see an airport agent to request the change. We apologize for the temporary inconvenience.
Which PNR locator should be used at check-in for bookings made prior to November 19?
For GDS created bookings, travellers can check-in with the GDS locator, new Altéa locator, or other forms of ID such as FQTV number or Passport.
For direct bookings made with Air Canada including aircanada.com/agents and AC2U-powered providers, customers can check-in with the original RESIII locator or new Altéa locator, or other forms of ID such as FQTV number or Passport.
I purchased a Comfort fare. How do I get my complimentary beverage onboard?
Simply show your boarding pass to our crew and they will be happy to provide you with a beverage.