Had a pax who purchased an EMD for a seat, and then changed the flight.
Usually, they see the attached EMD # in PNR and make no issue, but this time they asked him to pay again for it.
This is what LY replied.. Are they right?
Thank you for contacting El Al Customer Relations Tel Aviv; and, I apologize for my delayed response.
First and foremost, I would like to thank you for offering our airline to your clients.
I am sorry for the inconvenience your customer Mr. ###### experienced because he had to pay for an EMD valued at 150USD twice.
The rules of an EMD is that once issued it is non-refundable and not valid on other flights. Therefore, seeing as he made the change to his flight, in order to have an Economy Plus seat on the new flight booked, he had to purchase another EMD valued at $150.
Once again thank you for contacting EL AL, and we look forward to welcoming your customers onboard our Airline in the future.