What about LH?
TWP 2014/23 VERSION 3 (National Strike Announcement in
Belgium)
LH Group Americas Ticketing Waiver Policy 2014/23 v3 (National Strike Belgium)
02 December 2014
LH Group Ticketing Waiver Policy – National Strike Announcement in
Belgium for 08 and 15 Dec 2014
Situation:
This Ticketing Waiver Policy is triggered by: National strike announcement for December 8
th and 15th
,
2014.
Eligibility:
Passengers holding LH/LX/OS/SN tickets for the following LH/LX/OS/SN/4U operated flights and/or
OAL operated flights with LH/LX/OS/SN/4U flight numbers (code-share):
► Flights from/to Belgium:
on 8
th and 15th December 2014
► Tickets must be issued on/before 02/DEC/2014
Rebooking:
In addition to the respective LH Group Carriers standard involuntary policy for flight irregularities:
► One Rebooking permitted free of charge:
a) The new date of travel must be on/before 19/MAR/2015
b) Rebooking in original ticketed booking class/RBD
Exception: For LH-Group operated flights (LH/LX/OS/VO/SN/4U): rebooking to the same or next
available booking class/RBD within the same compartment is permitted.
The change of origin/destination and class of service/compartment is not permitted
c) Conditions regarding flight carrier restrictions must be observed any time.
Exception: Rebooking on LH Group flights (LH/LX/OS/SN/4U-flight numbers) operated by LH Group
carriers (LH/LX/OS/SN/4U) is permitted for all fares
d) All other conditions must be observed as per original ticket.
Refund:
In addition to the respective LH Group Carriers standard involuntary policy for flight irregularities:
► Refund is not allowed if flight is not cancelledTWP 2014/23 VERSION 3 (National Strike Announcement in
Belgium)
LH Group Americas Ticketing Waiver Policy 2014/23 v3 (National Strike Belgium)
02 December 2014
Instructions:
Lufthansa (LH):
► In case of revalidation, OSI entry must be made: “OSI LH 2314”
► In case of reissue, endorsement entry must be made: “2314”
Please note that by LH guidelines, utilization of Goodwill policies regarding ticket exchanges of LH 220 tickets can be
done by the travel agents, IF the rebooking and ticket exchange are done exactly as described above in the
current TWP – Ticket Waiver Policy. All other ticket exchanges, not outlined above, are restricted to LH only – please
contact your LH Service Team
Swiss (LX):
► In general the standard irregularity policy for rebooking, refund and partial refund applies.
► Travel Agents must contact SWISS for re-bookings/ticket exchanges/re-issues.
Austrian Airlines (OS):
► Reissue is mandatory and an endorsement entry must be made: “TWP 2314”
Brussels Airlines (SN):
► In general the standard irregularity policy for rebooking and refund applies.
► Reissue is mandatory and an endorsement entry must be made: “TWP 23/2014”
Germanwings (4U):
► Reissue is mandatory and an endorsement entry must be made: “2314”
Information only: Standard involuntary policy for flight irregularities
► In case of cancelled flights: The standard involuntary policy for flight irregularities of the respective LH
Group Carrier applies, irrespective of the ticket issuing carrier.