We had 3 O/W award business tix on LX using UA miles from ZRH-NYC. The original booking was for the 1PM to JFK. We changed it a day before the flight to the 5:20 flight to EWR & paid $75 per ticket for the change. We got emails with the new flight using the original eticket #s from UA.
When we tried to checkin, LX said they don't see any flights attached to the etickets. I called UA & they told me they see the problem & (supposedly) fixed it while I was talking to them. We went back to LX & they said they see the reservation pending, but the final ticket not done yet. They advised to wait an hour as it could take time to ticket. When we went back to them later, they said the reservation was canceled & I need to talk to MileagePlus to correct. When I called back UA, they said the system is showing LX canceled it & they can't do anything so close to they flight as LX is in control of the flight. (I am not sure this is true, I think the problem was that there wasn't any space available at that time.)
We ended up buying new O/W tix for $1300+ each in economy.
I am assuming that at this point I should have no problem getting the miles redeposited without the $200 fee. I also hope to get back the $75 change fees as they did not book the change correctly.
Is the any chance of getting reimbursed for the cost of the new tickets? What is the best channel to use?