As she was telling me that she can do nothing, as my points are frozen, the ticket got ticketed. (took about 80 minutes)She was more excited than I was. I told her that i would rather do it online (**cough cough**), and it worked as in the past. She even held on the line to make sure i can do it, and opened up some nice seats in row 5 for me! The new flight ticketed instantly.