TD Ameritrade - Malware alert

[Drago]

So I tried logging on to my account, and it said I had to call them. Called them, and they told me that my computer w/ ip address of xxx has suspected malware on it.

They told me I had to do a malware scan and send them the results so they can reopen my account. They sent me a link to the following website, http://www.malwarebytes.org/

The problem is that this is my work computer at a gov office, and I'm not sure I want to download this program and run it. I'm also leaving for the next few weeks, and need access to my account before I return.

On the surface, this seems to be a scam, but I got the error message from both of my computers, and I called the TD # and this is what they told to do.

Any advice?

[Drago]

Seems to be a valid software.

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

[jaywhy]

Malwarebytes is a very well-known and reputable anti-virus software. I wouldn't have any qualms over running it.

[noturbizniss]

Malwarebytes is a very well-known and reputable anti-virus software. I wouldn't have any qualms over running it.

+1 it's quality freeware. That being said you might have other issues with installing software on work pc due to not having admin rights (i have that issue at work).

[Drago]

+1 it's quality freeware. That being said you might have other issues with installing software on work pc due to not having admin rights (i have that issue at work).

Couldn't install.
I guess I'll have to HUCA a few times.

[jaywhy]

Couldn't install.
I guess I'll have to HUCA a few times.

You don't have any anti-virus software already installed on your work PC?

[Drago]

You don't have any anti-virus software already installed on your work PC?

I assume that they have the most up to date software due to the constant targeting by foreign nationals.
That's why I was surprised when they told me the ip.

[jaywhy]

I assume that they have the most up to date software due to the constant targeting by foreign nationals.
That's why I was surprised when they told me the ip.

What exactly did they tell you about the ip?

[Drago]

What exactly did they tell you about the ip?

Suspected malware on the computer

[jaywhy]

And what happens when you try to login from a different computer?

[Drago]

And what happens when you try to login from a different computer?

Same issue as I wrote.
The account appears to have a frz on it.

[jaywhy]

So weird that they would freeze your account because of a local infection.

[meshugener]

Why don't you tell them its your employer's computer, and you don't have administrative rights?

[Drago]

Why don't you tell them its your employer's computer, and you don't have administrative rights?

I did, and they told me to go to the IT department so they could do a chk.
Not sure I want to do that...