If only I knew. I replied asking for clarification and I have't heard back
Here's the full letter:
We appreciate the chance to help you with your account. While researching your request, we found that the charges on this receipt were booked under a rate that is non-qualifying and therefore not eligible for credit.
To be eligible for credit, your room must not be a contracted rate or part of a master-bill. Wholesale packages are not eligible for points or Elite Night credit regardless of booking source. Military rates at certain overseas locations are subject to local restrictions and may be ineligible for points or Elite Night credit as well.
This information is visible by clicking on the following link for the Marriott Rewards online terms and conditions.
http://www.marriott.com/rewards/terms/earning.mi
We apologize for any inconvenience and appreciate your understanding. If you have additional questions about this matter, please contact our customer service department at:
http://www.marriott.com/rewards/customer-support.mi
Sincerely,
Pankaj Yadav
Marriott Rewards Guest Services
I DAEA'd (Delete And Email Again):
Thank you for sending us a copy of your hotel receipt. We hope you enjoyed your stay at the JW Marriott Cancun Resort & Spa and apologize that it was not systematically credited to your account. We are delighted to help you and want to make sure you get the credit you deserve for staying with us.
Using the provided information, I have added all eligible credit to your Marriott Rewards account. You will see your points reflected on your online account summary at MarriottRewards.com within the next 24 hours.
If we can be of further assistance, please contact our customer service group at:
http://www.marriott.com/rewards/customer-support.mi Thank you for choosing Marriott.
Sincerely,
Sagar Chopra
Marriott Rewards Guest Services