yes, its linked to my FFN which was linked to this ticket
Would complaint to AA as they should honor the benefit. Did you have the card opened at least 7 days prior to the travel date?
"For benefit to apply, the CitiŽ / AAdvantageŽ account must be open 7 days prior to air travel, and reservation must include the primary cardmember's American Airlines AAdvantageŽ number 7 days prior to air travel."