Wow. Love this thread. All very good points. I am with Twin on this. I happen to love to explain and help ppl. I feel that if i know something that can help someone and one doesn't, why not help. But i sometimes feel it gets out of hand and ppl just don't like to think anymore. Ppl (and including me sometimes) want everything spoon fee to them.
Daniel, you have a very hard job, and i honestly feel bad sometimes for you. My family has been doing business this way for 25 yrs and customers feel that if they buy by you, you owe them something. That you have to give them more. It gets to much sometimes. Gotta be mentchliecht to others, otherwise you get upset at things that you have no right to