Author Topic: spg 30000 point bonus  (Read 51595 times)

Offline muttman

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Re: spg 30000 point bonus
« Reply #200 on: May 04, 2011, 11:36:53 AM »
I asked to match the 30K offer when I only got 10K when I opened in 2005 :)

I called and spoke to a rep.

Perhaps I will have better luck with a SM. I will try and let you know the results

Wish me Luck!
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Offline kishmich

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Re: spg 30000 point bonus
« Reply #201 on: May 04, 2011, 12:26:53 PM »
SM for a card opened around 2005 or so and got 5K points as goodwill.
I wonder if I'll still get the 5K retention bonus I usually get around renewal time.

Hey Dan, thanks for the Secure Message info yesterday. I opened the Starwood Card in '07. I successfully got this message back today.

Message Detail

To: American Express Customer Service
Return E-mail Address: kishxxxxxx@gmail.com
Your Topic: CoBrand Rewards/Cash Rebate
Your Sub-topic: Starwood Starpoints
Your Message:

Response (Karl Campbell)     05/04/2011 10:11 AM
Good morning Daniel,

I received your email regarding a Promotional Offer and I will be delighted to assist you!

We value your membership and as courtesy I have credited your Starwood Member account with the additional 20,000 bonus points. The promotion offered 30,000 bonus points and you already received 10,000. Please allow 24-48 hours for the points to update in your account and then you may log on to SPG.com and verify.

It's been a pleasure to assist you. We appreciate your Cardmembership since 2007 and we look forward to serving you in the future.
Sincerely, Karl Campbell Email Servicing Team American Express Interactive Services



Customer (kishxxxxxx@gmail.com)     05/03/2011 04:33 PM
Hello, when I opened this card, the signup bonus was 10,000 points and later was switched to 30,000 points. I would like to know if there is any way to get credited for the difference? This card is arguably the best card in my wallet right now, and, from past experiences, you guys have the greatest customer service out of all of them. I would greatly appreciate any and all help in this matter.
Thanks,
Daniel

Offline jong

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Re: spg 30000 point bonus
« Reply #202 on: May 04, 2011, 12:36:49 PM »
addt'l 20k just posted today. thanks all!

now working on amex plat. first time to no avail.. trying again

Offline muttman

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Re: spg 30000 point bonus
« Reply #203 on: May 04, 2011, 01:49:29 PM »
addt'l 20k just posted today. thanks all!

now working on amex plat. first time to no avail.. trying again

When did you open your card?
And how did you contact amex?
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Offline smurf

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Re: spg 30000 point bonus
« Reply #204 on: May 04, 2011, 01:50:58 PM »
addt'l 20k just posted today. thanks all!

now working on amex plat. first time to no avail.. trying again
try over the phone more people are having success that way

Offline jong

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Re: spg 30000 point bonus
« Reply #205 on: May 04, 2011, 04:07:04 PM »
try over the phone more people are having success that way


thank you! ill try if it doesnt work this time.

i opened the card in 2008. contacted them through msg - cobrand - starwood

Offline myb821

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Re: spg 30000 point bonus
« Reply #206 on: May 05, 2011, 10:30:12 AM »
dan u thnk there will be a 30k promo this summer?

Offline Dan

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Re: spg 30000 point bonus
« Reply #207 on: May 05, 2011, 10:50:52 AM »
dan u thnk there will be a 30k promo this summer?
I doubt it.  They did the 30K as an incentive just before they bumped up the annual fee and added the new card benefits (elite qual stays/nights, sheraton 3 for 2, etc.).  Don't see the annual fee going up for a while now.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline myb821

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Re: spg 30000 point bonus
« Reply #208 on: May 05, 2011, 10:55:00 AM »
I doubt it.  They did the 30K as an incentive just before they bumped up the annual fee and added the new card benefits (elite qual stays/nights, sheraton 3 for 2, etc.).  Don't see the annual fee going up for a while now.
i saw on ft that there is a targeted offer going around for 20k points but i cant find an offer id anyone here receive that??

Offline Yordai Dooma

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Re: spg 30000 point bonus
« Reply #209 on: May 05, 2011, 12:49:38 PM »
Was denied the additional 20k. rebuttal sent.

Offline Mikeoracle

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Re: spg 30000 point bonus
« Reply #210 on: May 05, 2011, 12:56:12 PM »
I was also denied on 2 cards (mine+ wife's) the response came from "Emma Maxwell Team Leader Email Servicing Team" on both requests and I saw some responses to the gold as well as possibly the plat that came from her which is interesting as they are different departments.
I assume she was nominated as point person to deal with all these requests and all dept's are forwarding them to her and the gravy train is coming to an end...

Offline Yordai Dooma

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Re: spg 30000 point bonus
« Reply #211 on: May 05, 2011, 01:12:18 PM »
I assume she was nominated as point person to deal with all these requests and all dept's are forwarding them to her and the gravy train is coming to an end...
i think you may be right on this one!

Offline Avid Reader

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Re: spg 30000 point bonus
« Reply #212 on: May 05, 2011, 03:00:59 PM »
I was also denied on 2 cards (mine+ wife's) the response came from "Emma Maxwell Team Leader Email Servicing Team" on both requests and I saw some responses to the gold as well as possibly the plat that came from her which is interesting as they are different departments.
I assume she was nominated as point person to deal with all these requests and all dept's are forwarding them to her and the gravy train is coming to an end...

+1

I emailed two different departments on two different accounts with different addresses to match the Plat promo. I received the same response from Emma Maxwell on both accounts at the exact same minute, and it's a carbon copy of the other responses from her posted on this site. Seems like she's the lead person to handle these requests.

I don't think it's coming to an end though, it just has to do with the great influx of requests AMEX has gotten.

Offline Deal Guy

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Re: spg 30000 point bonus
« Reply #213 on: May 05, 2011, 03:06:06 PM »
Got the same EMMA response :(

Offline muttman

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Re: spg 30000 point bonus
« Reply #214 on: May 05, 2011, 03:06:41 PM »
I was also denied on 2 cards (mine+ wife's) the response came from "Emma Maxwell Team Leader Email Servicing Team" on both requests and I saw some responses to the gold as well as possibly the plat that came from her which is interesting as they are different departments.
I assume she was nominated as point person to deal with all these requests and all dept's are forwarding them to her and the gravy train is coming to an end...

I too was denied this morning but the response came from "Prarthana Sinha Email Servicing Team American Express Interactive Services" not from the infamous Emma
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Offline MarkS

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Re: spg 30000 point bonus
« Reply #215 on: May 06, 2011, 11:14:31 AM »
I sent them a SM message and the denied my request. I resent it to a different department and got back:

Regarding your concern, it seems that you've not received the response which we sent yesterday.
Here is the response that we sent:
__________________________________________________________________________________________
I wish to inform you that promotional offers are on solicitation basis and are offered by our Marketing Team. They solicit Cardmembers based on spend level, tenure, individual Card needs etc.
Regrettably, we are unable to issue the difference for the promotion offer that was not applicable on your Card account.
If there is any other way we may be of service, please contact us.
__________________________________________________________________________________________

Sincerely, Laishram Singh Email Servicing Team American Express Interactive Services


Offline muttman

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Re: spg 30000 point bonus
« Reply #216 on: May 06, 2011, 11:29:20 AM »
I sent two separate SMs and got rejected both times. I also called twice and the rep told me that I cant get the 20K points. I'm not sure what to do now. I really really want those points
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Offline AsherO

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Re: spg 30000 point bonus
« Reply #217 on: May 06, 2011, 03:14:22 PM »
If I don't remember how many starpoints I got when opening my SPG accounts, is there any simple way for me to check?

Offline smurf

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Re: spg 30000 point bonus
« Reply #218 on: May 06, 2011, 03:46:55 PM »
If I don't remember how many starpoints I got when opening my SPG accounts, is there any simple way for me to check?
how far back does spg activity history go?

Offline Mikeoracle

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Re: spg 30000 point bonus
« Reply #219 on: May 06, 2011, 03:49:57 PM »
Maybe try goint to amex website and pull up your first few statements to see on the bottom where they summarize your points earned.