SM for a card opened around 2005 or so and got 5K points as goodwill.
I wonder if I'll still get the 5K retention bonus I usually get around renewal time.
Hey Dan, thanks for the Secure Message info yesterday. I opened the Starwood Card in '07. I successfully got this message back today.
Message Detail
To: American Express Customer Service
Return E-mail Address: kishxxxxxx@gmail.com
Your Topic: CoBrand Rewards/Cash Rebate
Your Sub-topic: Starwood Starpoints
Your Message:
Response (Karl Campbell) 05/04/2011 10:11 AM
Good morning Daniel,
I received your email regarding a Promotional Offer and I will be delighted to assist you!
We value your membership and as courtesy I have credited your Starwood Member account with the additional 20,000 bonus points. The promotion offered 30,000 bonus points and you already received 10,000. Please allow 24-48 hours for the points to update in your account and then you may log on to SPG.com and verify.
It's been a pleasure to assist you. We appreciate your Cardmembership since 2007 and we look forward to serving you in the future.
Sincerely, Karl Campbell Email Servicing Team American Express Interactive Services
Customer (kishxxxxxx@gmail.com) 05/03/2011 04:33 PM
Hello, when I opened this card, the signup bonus was 10,000 points and later was switched to 30,000 points. I would like to know if there is any way to get credited for the difference? This card is arguably the best card in my wallet right now, and, from past experiences, you guys have the greatest customer service out of all of them. I would greatly appreciate any and all help in this matter.
Thanks,
Daniel