Author Topic: DELTA FLIGHT ON MARCH 3 FROM TLV TO NYC THAT WAS DELAYED(CANCELLED)FOR 24 HOURS  (Read 9744 times)

Offline meir1

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just wanted to let you know that delta prob sent you an email right after the flight to apoligise and give you 25000 bonus miles well thed did that bcuz they didint want you to complain as to israeli Aviation law they have to give each costomer who requests compensation 3000nis. i just did this for my brother in law who flew with 5 kids and was told i would get 6 checks each in the amount of 822.00 dollars (3000.00 nis) this is a link to the Israel Aviation Services Law     http://www.delta.com/content/dam/delta-www/pdfs/legal/passenger_rights_israel.pdf

Offline Bostener

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25,000 miles isn't worth $800.
Airlines sending me "We're in this together" emails.

Bruh, where were you when my suitcase weighed it 51.50 pounds?

Offline Chaikel

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25,000 miles isn't worth $800.
Exactly his point
Create professional looking itineraries.
Check out eliteitinerary.com

Offline ashers

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BUT WHY THE CAPS????  ::)
it CAN be done!

Online chff

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Offline meir1

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sorry for the caps   :-[

Offline MLM

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Is there a time limit to get the money from the Delta?

Offline M

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Wow I was on this flight I got $150 and I called and pushed them to give me more but they did not budge. I did mangage to get on an earlier flight with Elal but doesn't take away from the fact that they delayed me 12 hours.

Meir who do I contact to get this compensation? Do you think its too late?

Offline Jkhein

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Wow I was on this flight I got $150 and I called and pushed them to give me more but they did not budge. I did mangage to get on an earlier flight with Elal but doesn't take away from the fact that they delayed me 12 hours.

Meir who do I contact to get this compensation? Do you think its too late?
shouldnt be too late now. I would say to contact Delta in Israel they will know exactly what you are referring to. If they tell you anything about too late, tell them you will make a fuss about the trying to hide their legal duties to you.

Offline meir1

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go to delta.com and send a message to the complaint dept and tell them your story and you are requesting a 3000nis credit per person as per the israel aviation law good luck keep me updated

Offline M

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When I complained originally I called...

I guess I will mention that I am still upset how that whole episode worked out and per Deltas writing as mentioned in the attached document ( Thanks Meir for the Doc) I am seeking my full compensation.

I don't even mind if they give it to me in Delta credit, better then the lousy $150...

Offline M

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BTW the flight was March 4th technically.

Offline M

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NO LUCK!

Very quick response.

.......

Thank you for writing and allowing us the opportunity to further review
your concerns regarding your March 4 flight out of Tel Aviv.  I am sorry
you were dissatisfied with the assistance provided by our phone agent.

Our records show Delta Flight 269 on 3/4/13 from Tel Aviv to New York
was canceled due to a last minute mechanical issue with the cargo door's
actuator.  This was beyond our airline’s control and constitutes
"extraordinary circumstances."  We took all the reasonable measures we
could under these particular circumstances and every effort was made in
order to offer you the best possible care and assistance.  The Israeli
Aviations Services Law does not require compensation in the event of
"extraordinary circumstances" and for this reason we must respectfully
decline your request for compensation.

Additionally, I was disheartened to learn you were dissatisfied with the
Electronic Transportation Credit Vouchers (eTCVs) provided by our agent.
Please know the gesture extended was not meant to place a value on your
experience; rather it was an attempt to make amends for your
disappointment with our service. 

Again, I apologize for your difficult travel experience.  We look forward to the
privilege of serving your air travel needs again soon.

Offline meir1

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send back a message that as far as you are concerned you are supposed to be compensated and the should please fwd your request to the higher executive office for review and if you don't recive compensation from delta you will fwd this case to your lawer for further handling good luck

Offline dealfinder

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HI.  I was on a 5:30 AM Alitalia flight on March 18 with my husband and kids (TLV-FCO-JFK) that turned around at the runway due to a technical malfunction and then eventually rescheduled for 13 hours! after scheduled takeoff.    They took all passengers to a hotel in Tel Aviv( we had to disembark somewhere in the airfield, get on buses, go through passport control to get back into a country we had never departed from...) for the day except for a few of us who would not leave the airport and demanded better arrangements. We were supposed to have a 2 hour layover in Rome and were totally messed up.  After much arguing we were placed on a direct Elal flight(TLV-JFK) a few hours later and landed in NY about 4 hours later than our original itinerary was supposed to get us there.  According to the law mentioned above in the Delta case, are we eligible for any compensation and if so, then what.  At the time we were so happy to get on another flight and a direct one at that! and too busy shlepping around a bunch of kids who had been up since 2 AM that we were not thinking in terms of compensation.  In anyone knows something I would really appreciate it.  Thanks.

Offline thetobster12345

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just wanted to let you know that delta prob sent you an email right after the flight to apoligise and give you 25000 bonus miles well thed did that bcuz they didint want you to complain as to israeli Aviation law they have to give each costomer who requests compensation 3000nis. i just did this for my brother in law who flew with 5 kids and was told i would get 6 checks each in the amount of 822.00 dollars (3000.00 nis) this is a link to the Israel Aviation Services Law     http://www.delta.com/content/dam/delta-www/pdfs/legal/passenger_rights_israel.pdf

do you guys know if other airlines have a write up like this? or is it just Delta?

Offline WhyAich

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BUT WHY THE CAPS????  ::)

I'm actually happy about the CAPS. As its extremely beneficial fr people that were on the flight.

Thanks OP
For great Airfare deals - PLEASE contact me via PM or email: whyaich@gmail.com

Offline M

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Didn't have any luck and btw I didn't get 25,000 miles either.:(

Offline dirah

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Didn't have any luck and btw I didn't get 25,000 miles either.:(
HUCA?

Offline M

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Tried that...