Topic Wiki

I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
Restart the computer. Hopefully this will take care of any issues
If your problem has not yet been solved, try to Google it. There may be a very simple solution
On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed

Apple iPhone Master Thread
« Last edited by Thingywingy on May 07, 2019, 08:00:02 PM »

Author Topic: Computer Troubleshooting/Help Master Thread  (Read 622524 times)

Offline jack12

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Re: Computer Troubleshooting/Help Master Thread
« Reply #100 on: October 09, 2013, 03:06:08 PM »
I keep getting this error message when I click once on a file. Does anyone know how to stop it?

Offline DanH

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Re: Computer Troubleshooting/Help Master Thread
« Reply #101 on: October 09, 2013, 04:55:31 PM »
Run word as admin.

Run the Word program in administrator mode. To do so, you may browse to below location:
         Computer, Programs files/Program files X (86).
         Look for Microsoft Office ->Office 15.
         Look for  Winword.exe
         Right click on it and click Properties
         Click on the Compatibility tab and check the box for Run as admin.
         Click ok.
Now try to perform the task and check if the issue persists.
 
I hope the above steps helps. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.
Thank you.

See:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/word-2013-error-message-error-word-was-unable-to/5348122c-0b69-4a6b-a244-05f0c9d1b98a
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Offline notanonymous

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Re: Computer Troubleshooting/Help Master Thread
« Reply #102 on: October 09, 2013, 08:07:04 PM »
I keep getting this error message when I click once on a file. Does anyone know how to stop it?
What version of Windows?  'When I click once on a file.'  Do you mean double-click, or single click?  From the error, it sounds like Office files (.docx, .xlsx, etc) is this correct?

Offline sky121

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Re: Computer Troubleshooting/Help Master Thread
« Reply #103 on: October 16, 2013, 03:13:29 PM »
I picked up a HP ENVY 17-j027cl 17.3" Laptop Computer  yesterday froms Sam's Club. The internet is so slow. Pages are opening slow etc. One person did write a review that the wifi wasn't great. Is there anything that might fix this? Or should I just return it?
"Not all who wander are lost"

Offline notanonymous

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Re: Computer Troubleshooting/Help Master Thread
« Reply #104 on: October 16, 2013, 05:41:27 PM »
I picked up a HP ENVY 17-j027cl 17.3" Laptop Computer  yesterday froms Sam's Club. The internet is so slow. Pages are opening slow etc. One person did write a review that the wifi wasn't great. Is there anything that might fix this? Or should I just return it?
Internet being slow can be caused by many factors.
1.  Run speedtest.net to ensure your speeds are good.
2.  Disable (or uninstall) any preloaded malware programs and install one that you want to use.
3.  Try different browsers.
4.  If possible, (to eliminate wireless being the issue) plug in to the router and test that way.

Offline jack12

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Re: Computer Troubleshooting/Help Master Thread
« Reply #105 on: October 16, 2013, 11:17:35 PM »
What version of Windows?  'When I click once on a file.'  Do you mean double-click, or single click?  From the error, it sounds like Office files (.docx, .xlsx, etc) is this correct?
Windows 7. Single click. yes office files

Offline notanonymous

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Re: Computer Troubleshooting/Help Master Thread
« Reply #106 on: October 16, 2013, 11:25:42 PM »
Windows 7. Single click. yes office files
How long has the issue been going on for?  Did you make any changes (install software, etc) around the start of this problem?  Any other issues with the computer? 
Before you start troubleshooting, many times the simplest answer is not to fix the problem, but just try to uninstall/reinstall.  If you have the CD, in most cases the process should take 15-20 minutes and is much quicker than troubleshooting.  For most basic users, this is the best first troubleshooting step.

Offline notanonymous

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Re: Computer Troubleshooting/Help Master Thread
« Reply #107 on: October 16, 2013, 11:26:22 PM »
You can also try a repair (of Office, not Windows) first, which is even a quicker process.

Offline yitzf

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Re: Computer Troubleshooting/Help Master Thread
« Reply #108 on: October 17, 2013, 12:17:57 AM »
When I attach an external hard drive to my laptop, I cant get it to eject safely, it says it's in use. It's happening with multiple drives and those drives will eject safely on other computers.

If I sign out then sign back in, i will then be able to remove it safely.

Unlocker doesn't seem to find anything.

Thanks.

Offline notanonymous

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Re: Computer Troubleshooting/Help Master Thread
« Reply #109 on: October 17, 2013, 12:30:45 AM »
When I attach an external hard drive to my laptop, I cant get it to eject safely, it says it's in use. It's happening with multiple drives and those drives will eject safely on other computers.

If I sign out then sign back in, i will then be able to remove it safely.

Unlocker doesn't seem to find anything.

Thanks.
Try to temporarily disable your AV protection, and then try it.

Offline jack12

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Re: Computer Troubleshooting/Help Master Thread
« Reply #110 on: October 17, 2013, 02:08:22 PM »
I keep getting this error message when I click once on a file. Does anyone know how to stop it?
Update: I put microsoft word into administrator mode and it solved the problem I was having but is also annoying becase each time I try to open a document I need to give it administrator approval to 'allow it to make changes to my computer'. Does anyone know how to switch it from administrator mode back to regular?

Offline notanonymous

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Re: Computer Troubleshooting/Help Master Thread
« Reply #111 on: October 17, 2013, 02:27:30 PM »
Update: I put microsoft word into administrator mode and it solved the problem I was having but is also annoying becase each time I try to open a document I need to give it administrator approval to 'allow it to make changes to my computer'. Does anyone know how to switch it from administrator mode back to regular?

Offline notanonymous

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Re: Computer Troubleshooting/Help Master Thread
« Reply #112 on: October 17, 2013, 02:28:44 PM »
Turn off UC in control panel.

Offline notanonymous

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Re: Computer Troubleshooting/Help Master Thread
« Reply #113 on: October 17, 2013, 02:31:02 PM »
windows.microsoft.com/en-US/Windows7/Turn-User-Account-Control-on-or-off/

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Re: Computer Troubleshooting/Help Master Thread
« Reply #114 on: October 17, 2013, 02:35:12 PM »
Let me add, that in general it is better (as annoying as it can be) to have UAC turned on.  I would not consider this to be a long-term solution.  When you have time, try my suggestion above, of either repair (Office, not Windows), or uninstall/reinstall Office.

Offline jack12

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Re: Computer Troubleshooting/Help Master Thread
« Reply #115 on: October 17, 2013, 02:50:28 PM »
Thanks for your help. I tried the repair - didnt work. I don't have the installation file, code etc right now to uninstall it

Offline churnbabychurn

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Re: Computer Troubleshooting/Help Master Thread
« Reply #116 on: October 17, 2013, 06:29:59 PM »
Old laptop running xp. Sound is fine when streaming but when playing from DVD drive sound is cracked?

Offline DanH

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Re: Computer Troubleshooting/Help Master Thread
« Reply #117 on: October 17, 2013, 06:37:30 PM »
Old laptop running xp. Sound is fine when streaming but when playing from DVD drive sound is cracked?
What about a regular mp3 file from your computer?
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Offline churnbabychurn

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Re: Computer Troubleshooting/Help Master Thread
« Reply #118 on: October 19, 2013, 10:56:48 PM »
What about a regular mp3 file from your computer?
Works fine, only DVD playback is bad

Offline AnonymousUser

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Re: Computer Troubleshooting/Help Master Thread
« Reply #119 on: October 19, 2013, 10:59:34 PM »
Works fine, only DVD playback is bad
Maybe it's a codec issue. Which program did you use to play the DVD? Did you try VLC?