Topic Wiki

I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

• Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
• Restart the computer. Hopefully this will take care of any issues
• If your problem has not yet been solved, try to Google it. There may be a very simple solution
• On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed

Apple iPhone Master Thread
« Last edited by Thingywingy on May 07, 2019, 08:00:02 PM »

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Author Topic: Computer Troubleshooting/Help Master Thread  (Read 992941 times)

Offline DanH

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2800 on: April 20, 2016, 08:09:13 PM »
Quote from: Boruch999 on April 20, 2016, 07:01:34 PM
Bump
If you're running 64bit windows:
http://rweverything.com/downloads/RwPortableX64V1.6.8.4.zip
32bit:
http://rweverything.com/downloads/RwPortableV1.6.8.4.zip
extract folder, run rw.exe.
click smbios on top
press the save button on top left
send to me

p.s. if your browser gives you any danger warnings when visiting site, ignore it...
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Offline Boruch999

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2801 on: April 20, 2016, 10:06:18 PM »
Quote from: DanH on April 20, 2016, 08:09:13 PM
If you're running 64bit windows:
http://rweverything.com/downloads/RwPortableX64V1.6.8.4.zip
32bit:
http://rweverything.com/downloads/RwPortableV1.6.8.4.zip
extract folder, run rw.exe.
click smbios on top
press the save button on top left
send to me

p.s. if your browser gives you any danger warnings when visiting site, ignore it...

Thanks!
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Offline DanH

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2802 on: April 21, 2016, 01:46:15 AM »
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Offline Boruch999

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2803 on: April 21, 2016, 09:50:49 AM »
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Offline DanH

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2804 on: April 21, 2016, 09:59:29 AM »
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Offline DanH

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2805 on: April 21, 2016, 10:02:45 AM »
Also, when was the last time you restarted your computer?

EDITED TO ADD:
See last post here:
http://forums.toshiba.com/t5/General-Troubleshooting/C55-C5105-Can-t-update-Bios/m-p/581726#M65703
« Last Edit: April 21, 2016, 10:05:53 AM by DanH »
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Offline Boruch999

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2806 on: April 21, 2016, 10:16:43 AM »
Quote from: DanH on April 21, 2016, 10:02:45 AM
Also, when was the last time you restarted your computer?

EDITED TO ADD:
See last post here:
http://forums.toshiba.com/t5/General-Troubleshooting/C55-C5105-Can-t-update-Bios/m-p/581726#M65703

will restart and try again.  If it doesn't work, should I use the BIOS for the C55-A5180?  That's what I understood from that post.
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Offline DanH

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2807 on: April 21, 2016, 10:24:13 AM »
Quote from: Boruch999 on April 21, 2016, 10:16:43 AM
will restart and try again.  If it doesn't work, should I use the BIOS for the C55-A5180?  That's what I understood from that post.
Well, I don't feel comfortable recommending that.  Any specific reason you are updating the BIOS?  If it ain't broken, don't fix it.
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Offline Boruch999

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2808 on: April 21, 2016, 10:33:04 AM »
Quote from: DanH on April 21, 2016, 10:24:13 AM
Well, I don't feel comfortable recommending that.  Any specific reason you are updating the BIOS?  If it ain't broken, don't fix it.

Thank you for refocusing me.  Because Crucial recommended it before installing new RAM.

ETA:  I'm replacing a 4G with and 8G.
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Offline DanH

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2809 on: April 21, 2016, 10:34:29 AM »
Quote from: Boruch999 on April 21, 2016, 10:33:04 AM
Thank you for refocusing me.  Because Crucial recommended it before installing new RAM.

ETA:  I'm replacing a 4G with and 8G.
Didn't see anything in the change log which would improve ram usage.  Just leave it :)

Quote
Change History
Version 1.50 - 2014-08-08
Updated: CPU ID M0C30678813 microcode to support N2830, and N3530 CPUs for service only.
Updated: RC code to version 1.3.7.
Added: Intel Bay Trail-M/D SoC Sighting #4600919 workaround.
Version 1.40 - 2014-04-28
Updated: Trusted Execution Engine (TXE) version to 1.1.0.1089 to support DHCP 2.2.

If you want to give it one last shot, try using toshiba's utility:
http://cdgenp01.csd.toshiba.com/content/support/downloads/TC00398200D.exe
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Offline Boruch999

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2810 on: April 21, 2016, 10:35:09 AM »
Thank you! :)
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Offline DanH

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2811 on: April 21, 2016, 10:38:00 AM »
Quote from: Boruch999 on April 21, 2016, 10:35:09 AM
Thank you! :)
My pleasure  (edited my post)
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Offline Thingywingy

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2812 on: April 21, 2016, 10:12:19 PM »
Having trouble waking up from sleep mode after couple hours...Power button doesn't wake it up...I can hear the light hum of the hard drive...Holding down the power button for a hard power-off, and then restarting is the only way I'm able to get it back on...Any clue whats up?
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Offline DanH

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2813 on: April 22, 2016, 01:32:26 AM »
Quote from: Thingywingy on April 21, 2016, 10:12:19 PM
Having trouble waking up from sleep mode after couple hours...Power button doesn't wake it up...I can hear the light hum of the hard drive...Holding down the power button for a hard power-off, and then restarting is the only way I'm able to get it back on...Any clue whats up?
known bug
that can sometimes be a bios issue, as well as drivers
hatzlacha  :-[
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Offline Thingywingy

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2814 on: April 22, 2016, 01:49:39 AM »
Quote from: DanH on April 22, 2016, 01:32:26 AM
known bug
that can sometimes be a bios issue, as well as drivers
hatzlacha  :-[
I just installed new hard drive less than a week ago. Do you still think its that bug? Any solutions or links about the issue?

From a quick google search I see recommendation to update graphics card drivers. Sounds right?

I have an Intel Graphics card. Their update utility says that a customized manufacturer friver is installed...and I should stick with Dell. So I ran Dell's driver update tool and it is showing a BIOS update that was released in July 15. Not sure if could be related buy should I be updating this driver? I see up thread DanH is recommending against that...not sure if the circumstances are different?

Lastly, I think I saw someone recommending switching sleep to hibernate. If there's no recommended solution, is this a good workaround?
« Last Edit: April 22, 2016, 03:04:40 AM by Thingywingy »
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2815 on: April 22, 2016, 05:16:15 AM »
Quote from: Thingywingy on April 22, 2016, 01:49:39 AM
I just installed new hard drive less than a week ago. Do you still think its that bug? Any solutions or links about the issue?

From a quick google search I see recommendation to update graphics card drivers. Sounds right?

I have an Intel Graphics card. Their update utility says that a customized manufacturer friver is installed...and I should stick with Dell. So I ran Dell's driver update tool and it is showing a BIOS update that was released in July 15. Not sure if could be related buy should I be updating this driver? I see up thread DanH is recommending against that...not sure if the circumstances are different?

Lastly, I think I saw someone recommending switching sleep to hibernate. If there's no recommended solution, is this a good workaround?
try the bios update
Windows 10?
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Offline Thingywingy

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2816 on: April 22, 2016, 06:50:19 AM »
Quote from: DanH on April 22, 2016, 05:16:15 AM
try the bios update
Windows 10?
Yes Windows 10. What about...
Quote from: DanH on April 21, 2016, 10:24:13 AM
Well, I don't feel comfortable recommending that.  Any specific reason you are updating the BIOS?  If it ain't broken, don't fix it.
?
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2817 on: April 22, 2016, 07:23:53 AM »
Quote from: Thingywingy on April 22, 2016, 06:50:19 AM
What about...?
First off - he wasn't 100% for sure using the appropriate bios to upgrade.  Second, he didn't have any problems.  You are :)
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Offline avromie7

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2818 on: April 22, 2016, 07:25:13 AM »
Quote from: Thingywingy on April 22, 2016, 06:50:19 AM
Yes Windows 10. What about...?
In that scenerio there was a risky option so he said if it ain't broke don't fix, here you want to install the correct bios update directly from Dell so you don't have that risk and it is broke so you want to fix.
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Offline Thingywingy

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2819 on: April 22, 2016, 02:20:31 PM »
Quote from: DanH on April 22, 2016, 07:23:53 AM
First off - he wasn't 100% for sure using the appropriate bios to upgrade.  Second, he didn't have any problems.  You are :)
BH updated fine. I think the waking up from sleep issue is resolved. Thanks.
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