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I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

• Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
• Restart the computer. Hopefully this will take care of any issues
• If your problem has not yet been solved, try to Google it. There may be a very simple solution
• On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed

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Author Topic: Computer Troubleshooting/Help Master Thread  (Read 991346 times)

Offline SrulyS

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2880 on: May 29, 2016, 06:55:32 PM »
Quote from: pcgeek on May 29, 2016, 06:51:47 PM
Do ipconfig /all and paste the results here
I can't post the results because I am on a different computer. If you tell me what you are lookin for I'll tell you what it says
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2881 on: May 29, 2016, 06:58:32 PM »
Quote from: SrulyS on May 29, 2016, 06:55:32 PM
I can't post the results because I am on a different computer. If you tell me what you are lookin for I'll tell you what it says
Various ip addresses and default gateway. If you have a phone you can take a picture of the screen and post it
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2882 on: May 29, 2016, 07:03:53 PM »
Quote from: pcgeek on May 29, 2016, 06:58:32 PM
Various ip addresses and default gateway. If you have a phone you can take a picture of the screen and post it
Ok. I found a flash drive and copied it.

C:\Windows\system32>ipconfig/all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : LAPTOP-MP98LFQI
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 2C-56-DC-36-9C-7E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::cdfa:2186:45e1:c218%5(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.194.24(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . : fe80::217:10ff:fe87:b310%5
   DHCPv6 IAID . . . . . . . . . . . : 153900764
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-B7-FB-C8-2C-56-DC-36-9C-7E
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{CD313A42-B975-45DC-811D-A24598591AE6}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2883 on: May 29, 2016, 07:56:23 PM »
Quote from: SrulyS on May 29, 2016, 07:03:53 PM
Ok. I found a flash drive and copied it.

C:\Windows\system32>ipconfig/all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : LAPTOP-MP98LFQI
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 2C-56-DC-36-9C-7E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::cdfa:2186:45e1:c218%5(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.194.24(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . : fe80::217:10ff:fe87:b310%5
   DHCPv6 IAID . . . . . . . . . . . : 153900764
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-B7-FB-C8-2C-56-DC-36-9C-7E
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{CD313A42-B975-45DC-811D-A24598591AE6}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>
Did you try the troubleshooter? Right click on the network icon on the bottom right and click troubleshoot
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2884 on: May 29, 2016, 08:06:38 PM »
Quote from: avromie7 on May 29, 2016, 07:56:23 PM
Did you try the troubleshooter? Right click on the network icon on the bottom right and click troubleshoot

Yes, I did the same thing from my chrome browser. That is what gave me the "ethernet doesn't have a valid IP configuration" message
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2885 on: May 29, 2016, 08:15:05 PM »
Quote from: SrulyS on May 29, 2016, 08:06:38 PM
Yes, I did the same thing from my chrome browser. That is what gave me the "ethernet doesn't have a valid IP configuration" message
Right click on the icon, network and sharing>change adapter settings>click on ethernet>disable this device>-wait 30 seconds->enable this device

I did this from memory so some of the steps may not have the exact wording
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2886 on: May 29, 2016, 08:16:50 PM »
Quote from: SrulyS on May 29, 2016, 08:06:38 PM
Yes, I did the same thing from my chrome browser. That is what gave me the "ethernet doesn't have a valid IP configuration" message
Did you try connecting another device to the same cable?
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2887 on: May 29, 2016, 08:40:20 PM »
Quote from: avromie7 on May 29, 2016, 08:15:05 PM
Right click on the icon, network and sharing>change adapter settings>click on ethernet>disable this device>-wait 30 seconds->enable this device
I did this from memory so some of the steps may not have the exact wording
Done.  It says unidentified network.
Quote from: avromie7 on May 29, 2016, 08:16:50 PM
Did you try connecting another device to the same cable?
I'll try this as soon as I have a chance.

Thanks for all the help (you too, PC Geek).
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2888 on: May 29, 2016, 09:55:56 PM »
Quote from: avromie7 on May 29, 2016, 08:16:50 PM
Did you try connecting another device to the same cable?

I tried my sister's laptop and that had the same issue. (She mentioned it hasn't been working the past couple of times).
Then I swapped cords with my desktop. The desktop works with either cord and my laptop doesn't work with either (actually 3 different cords it doesn't work with).

The issue seems to be on the computer. I seem to be having the same issue with both laptops. I am pretty sure my sisters laptop still worked after mine stopped working, another indication that the problem is in the computers.
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2889 on: May 29, 2016, 10:01:32 PM »
Quote from: SrulyS on May 29, 2016, 09:55:56 PM
I tried my sister's laptop and that had the same issue. (She mentioned it hasn't been working the past couple of times).
Then I swapped cords with my desktop. The desktop works with either cord and my laptop doesn't work with either (actually 3 different cords it doesn't work with).

The issue seems to be on the computer. I seem to be having the same issue with both laptops. I am pretty sure my sisters laptop still worked after mine stopped working, another indication that the problem is in the computers.
Right click on the icon, network and sharing>change adapter settings>right click ethernet>properties>ipv6...>disable

Try this
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2890 on: May 29, 2016, 11:43:47 PM »
Quote from: avromie7 on May 29, 2016, 10:01:32 PM
Right click on the icon, network and sharing>change adapter settings>right click ethernet>properties>ipv6...>disable

Try this
Nope
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2891 on: May 29, 2016, 11:58:07 PM »
Quote from: SrulyS on May 29, 2016, 11:43:47 PM
Nope
Did you restart the laptop recently?
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2892 on: May 30, 2016, 12:04:14 AM »
Quote from: avromie7 on May 29, 2016, 11:58:07 PM
Did you restart the laptop recently?

No.
After I restart it, when I disable ipv6, am I supposed to re-enable it
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2893 on: May 30, 2016, 12:05:36 AM »
Quote from: SrulyS on May 30, 2016, 12:04:14 AM
No.
After I restart it, when I disable ipv6, am I supposed to re-enable it
No There's no need and recently I've found it to make problems. Does wifi work?
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2894 on: May 30, 2016, 12:11:15 AM »
Quote from: avromie7 on May 30, 2016, 12:05:36 AM
No There's no need and recently I've found it to make problems. Does wifi work?
I am not sure. I don't have wifi at home.
Right before it stopped working I was on a trip, I had trouble getting wifi in the hotel and it stopped working in middle. When I got home the ethernet didn't work. It is possible that airplane mode somehow got switched on, but it still didn't work after I switched it off.  I haven't tried the wifi since.
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2895 on: May 30, 2016, 12:16:24 AM »
Quote from: SrulyS on May 30, 2016, 12:11:15 AM
I am not sure. I don't have wifi at home.
Right before it stopped working I was on a trip, I had trouble getting wifi in the hotel and it stopped working in middle. When I got home the ethernet didn't work. It is possible that airplane mode somehow got switched on, but it still didn't work after I switched it off.  I haven't tried the wifi since.
Restarting can help, then try troubleshooter and restarting the network card
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2896 on: May 30, 2016, 12:19:39 AM »
Quote from: SrulyS on May 30, 2016, 12:04:14 AM
No.
After I restart it, when I disable ipv6, am I supposed to re-enable it

I restarted it with ipv6 off. It still doesn't work.
Could all the command prompts I tried have made things worse? This was the last one I did 

Quote from: SrulyS on May 29, 2016, 07:03:53 PM
C:\Windows\system32>ipconfig/all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : LAPTOP-MP98LFQI
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 2C-56-DC-36-9C-7E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::cdfa:2186:45e1:c218%5(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.194.24(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . : fe80::217:10ff:fe87:b310%5
   DHCPv6 IAID . . . . . . . . . . . : 153900764
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-B7-FB-C8-2C-56-DC-36-9C-7E
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{CD313A42-B975-45DC-811D-A24598591AE6}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

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Re: Computer Troubleshooting/Help Master Thread
« Reply #2897 on: May 30, 2016, 12:22:02 AM »
Quote from: avromie7 on May 30, 2016, 12:16:24 AM
Restarting can help, then try troubleshooter and restarting the network card

Is restarting the network card this?
Quote from: avromie7 on May 29, 2016, 08:15:05 PM
Right click on the icon, network and sharing>change adapter settings>click on ethernet>disable this device>-wait 30 seconds->enable this device

Do I try restarting computer after I restart the network card?
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2898 on: May 30, 2016, 12:25:12 AM »
Quote from: SrulyS on May 30, 2016, 12:22:02 AM
Is restarting the network card this?
Do I try restarting computer after I restart the network card?
Yes
No
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Re: Computer Troubleshooting/Help Master Thread
« Reply #2899 on: May 30, 2016, 12:28:33 AM »
Quote from: avromie7 on May 30, 2016, 12:16:24 AM
Restarting can help, then try troubleshooter and restarting the network card
Quote from: SrulyS on May 29, 2016, 08:40:20 PM
Done.  It says unidentified network.
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