Topic Wiki

I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
Restart the computer. Hopefully this will take care of any issues
If your problem has not yet been solved, try to Google it. There may be a very simple solution
On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed

Apple iPhone Master Thread
« Last edited by Thingywingy on May 07, 2019, 08:00:02 PM »

Author Topic: Computer Troubleshooting/Help Master Thread  (Read 598091 times)

Offline Iz

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3260 on: October 19, 2016, 04:55:45 PM »
I have a wireless Logitech mouse/keyboard, model C-BG-17 DUAL, and it just stopped working. The pc says that the USB device malfunctioned and is not recognized. I have no idea what happened. It always worked fine, even in my current os - Win 10. Please help. Thanks.

Offline User6669

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3261 on: October 19, 2016, 07:39:32 PM »
I have a wireless Logitech mouse/keyboard, model C-BG-17 DUAL, and it just stopped working. The pc says that the USB device malfunctioned and is not recognized. I have no idea what happened. It always worked fine, even in my current os - Win 10. Please help. Thanks.

Try it in a different computer. Try deleting the drivers.
".איזהו חכם, הלומד מכל אדם"

Offline avromie7

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3262 on: October 19, 2016, 08:24:50 PM »
I have a wireless Logitech mouse/keyboard, model C-BG-17 DUAL, and it just stopped working. The pc says that the USB device malfunctioned and is not recognized. I have no idea what happened. It always worked fine, even in my current os - Win 10. Please help. Thanks.
Try putting it into a different usb port, if that doesn't work try restarting you computer.
I wonder what people who type "u" instead of "you" do with all their free time.

Offline Iz

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3263 on: October 19, 2016, 08:59:07 PM »
Try putting it into a different usb port, if that doesn't work try restarting you computer.
Thanks for replying. Done & done.  :(

Offline avromie7

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3264 on: October 19, 2016, 09:00:32 PM »
Thanks for replying. Done & done.  :(
Check if it's stuck on an update or there are new updates available.
I wonder what people who type "u" instead of "you" do with all their free time.

Offline Iz

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3265 on: October 19, 2016, 09:02:07 PM »
Check if it's stuck on an update or there are new updates available.
I'm not sure what "stuck..." means, but I couldn't update it, as it is so old...

Offline avromie7

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3266 on: October 19, 2016, 09:11:28 PM »
I'm not sure what "stuck..." means, but I couldn't update it, as it is so old...
I'm not sure I understand you, I'm referring to Windows updates. If that doesn't work try going to device manager and looking for a device with a yellow error icon and right click to uninstall then take out the dongle, restart and plug it into a different usb port
I wonder what people who type "u" instead of "you" do with all their free time.

Offline Iz

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3267 on: October 19, 2016, 09:26:03 PM »
Try it in a different computer. Try deleting the drivers.
Thanks. :)

Offline Iz

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3268 on: October 19, 2016, 09:26:35 PM »
If that doesn't work try going to device manager and looking for a device with a yellow error icon and right click to uninstall then take out the dongle, restart and plug it into a different usb port
It worked. Thanks!  :D

Offline Thingywingy

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3269 on: October 23, 2016, 02:39:51 PM »
My laptop just shutdown while plugged in. Started up fine. Any clue what it can be? Any diagnostic tool recommended?
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3270 on: October 23, 2016, 02:42:49 PM »
My laptop just shutdown while plugged in. Started up fine. Any clue what it can be? Any diagnostic tool recommended?
Best bet is to look at the event viewer for errors before the shutdown
I wonder what people who type "u" instead of "you" do with all their free time.

Offline pcgeek

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3271 on: October 23, 2016, 03:22:11 PM »
My laptop just shutdown while plugged in. Started up fine. Any clue what it can be? Any diagnostic tool recommended?
Possibly windows update

Offline Thingywingy

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3272 on: October 23, 2016, 03:23:32 PM »
Totally unfamiliar with this program but around that time under "application" I see error with description "The previous system shutdown at 1:43:46 PM on ‎10/‎23/‎2016 was unexpected."

Strangely after closing event viewer and reopening it I don't this logged anymore.

Possibly windows update
Update History shows last updated 10/19 although computer may not have been restarted since then.
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline avromie7

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3273 on: October 23, 2016, 03:49:21 PM »
Totally unfamiliar with this program but around that time under "application" I see error with description "The previous system shutdown at 1:43:46 PM on ‎10/‎23/‎2016 was unexpected."

Strangely after closing event viewer and reopening it I don't this logged anymore.
Update History shows last updated 10/19 although computer may not have been restarted since then.
Look to see what happened before that, we know it shutdown unexpectedly now you want too see what happened before that which caused it.
I wonder what people who type "u" instead of "you" do with all their free time.

Offline Thingywingy

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3274 on: October 23, 2016, 04:26:49 PM »
What am I looking for?
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline TorontoGuy

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3275 on: October 27, 2016, 09:59:49 PM »
I have a MicroSD card which is corrupted. It seems as it is currently formatted to RAW. I have already tried CHKDSK, but to no avail. Any help would be appreciated.

Offline DanH

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3276 on: October 28, 2016, 01:24:53 AM »
I have a MicroSD card which is corrupted. It seems as it is currently formatted to RAW. I have already tried CHKDSK, but to no avail. Any help would be appreciated.
Sounds broken.  Did you try testdisk?  I'd assume its a goner..
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Offline TorontoGuy

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3277 on: October 28, 2016, 01:32:32 AM »
Sounds broken.  Did you try testdisk?  I'd assume its a goner..
EaseUS was able to retrieve data, but its a trial. So it must be able to be recovered somehow.

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3278 on: October 28, 2016, 01:39:48 AM »
EaseUS was able to retrieve data, but its a trial. So it must be able to be recovered somehow.
Have you tried the free Recuva recovery software? It is pretty good.

As DanH mentioned, TestDisk is even better and it is free. But it takes some knowledge to use it.

Offline TorontoGuy

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3279 on: October 28, 2016, 01:41:04 AM »
Have you tried the free Recuva recovery software? It is pretty good.

As DanH mentioned, TestDisk is even better and it is free. But it takes some knowledge to use it.
Recuva doesn't read the drive. And I'll try TestDisk tomorrow.