Topic Wiki

I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
Restart the computer. Hopefully this will take care of any issues
If your problem has not yet been solved, try to Google it. There may be a very simple solution
On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed

Apple iPhone Master Thread
« Last edited by Thingywingy on May 07, 2019, 08:00:02 PM »

Author Topic: Computer Troubleshooting/Help Master Thread  (Read 340989 times)

Online Smartypantz

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3465 on: January 07, 2017, 10:13:23 PM »
I have a lenovo laptop and the mouse wasn't working. My husband called tech support but the number that first came up on google was a fake number. After they used gotoassist to login to our laptop and started playing around, my husband started getting a feeling they weren't legit and hung up. How can I make sure they didn't do anything to my laptop, steal my logins, or who knows what else?!

Offline pcgeek

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3466 on: January 08, 2017, 12:18:03 AM »
I have a lenovo laptop and the mouse wasn't working. My husband called tech support but the number that first came up on google was a fake number. After they used gotoassist to login to our laptop and started playing around, my husband started getting a feeling they weren't legit and hung up. How can I make sure they didn't do anything to my laptop, steal my logins, or who knows what else?!
No way to be 100% sure unfortunately. You can do some virus scans, avast and malwarebytes for starters

Offline etech0

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3467 on: January 08, 2017, 08:46:09 AM »
No way to be 100% sure unfortunately. You can do some virus scans, avast and malwarebytes for starters
It also can't hurt to change your passwords for any online banking you do
Workflowy. You won't know what you're missing until you try it.

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3468 on: January 08, 2017, 09:08:31 AM »
No way to be 100% sure unfortunately. You can do some virus scans, avast and malwarebytes for starters

i have avira antivirus and ran a scan. Is that sufficient?

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3469 on: January 08, 2017, 09:40:58 AM »
It also can't hurt to change your passwords for any online banking you do
+1
i have avira antivirus and ran a scan. Is that sufficient?
It's certainly better than nothing. I would do more though

Offline Thingywingy

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3470 on: January 08, 2017, 06:17:14 PM »
Any way to change IP address if using optimum wifi?
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3471 on: January 08, 2017, 06:19:48 PM »
Any way to change IP address if using optimum wifi?
Use a VPN.
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Offline shulem92

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3472 on: January 08, 2017, 06:29:39 PM »
Any way to change IP address if using optimum wifi?
Public? Or your router has optimum service?

Offline Thingywingy

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3473 on: January 08, 2017, 08:50:02 PM »
It
Public? Or your router has optimum service?
Optimum offers free wifi to Optimum coustomers. It requires a code to log in.
Whats the difference between VPN and Proxy? Are there any free reliable options?
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3474 on: January 08, 2017, 08:51:08 PM »
It Optimum offers free wifi to Optimum coustomers. It requires a code to log in.
Whats the difference between VPN and Proxy? Are there any free reliable options?

Every time you log out and need to log back in, you will have a new IP address, so u don't need VPN/proxy

Offline shulem92

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3475 on: January 08, 2017, 08:52:47 PM »
It Optimum offers free wifi to Optimum coustomers. It requires a code to log in.
Whats the difference between VPN and Proxy? Are there any free reliable options?
To double check, just Google "what is my IP address?" And note the number. Log out, and sign back in you will have a new number. Sometimes you need to wait a minute or two between logins

Offline Thingywingy

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3476 on: January 08, 2017, 08:57:29 PM »
Not such a great solution because they remember your MAC address. Even if you don't select auto login, it can take a few hours till they ask you again for your optimum login...I'm no expert but I think it's called a lease...
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3477 on: January 08, 2017, 08:58:14 PM »
Not such a great solution because they remember your MAC address. Even if you don't select auto login, it can take a few hours till they ask you again for your optimum login...I'm no expert but I think it's called a lease...
Are you set to auto login or manual login?
And who exactly is remembering ur Mac address?
And if you disconnect/forget network, it usually asks you again

Offline Thingywingy

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3478 on: January 08, 2017, 09:14:45 PM »
Are you set to auto login or manual login?
And who exactly is remembering ur Mac address?
And if you disconnect/forget network, it usually asks you again
Right now I'm set to auto login,  but from my experience even when I set to manual, the optimum router "remembers" me.
Regarding "disconnect/forget network", I'm familiar with that on Apple devices, is there way to do that on regular computer?
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3479 on: January 08, 2017, 09:16:15 PM »
Right now I'm set to auto login,  but from my experience even when I set to manual, the optimum router "remembers" me.
Regarding "disconnect/forget network", I'm familiar with that on Apple devices, is there way to do that on regular computer?
Yes