Topic Wiki

I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

• Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
• Restart the computer. Hopefully this will take care of any issues
• If your problem has not yet been solved, try to Google it. There may be a very simple solution
• On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed

Apple iPhone Master Thread
« Last edited by Thingywingy on May 07, 2019, 08:00:02 PM »

Author Topic: Computer Troubleshooting/Help Master Thread  (Read 333341 times)

Offline tec

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3495 on: January 10, 2017, 10:46:37 PM »
I can't access https sites with Chrome but I can with firefox. I tried googling and can't fix it.
Does anyone know what the problem might be?
Can it have to do with Kaspersky? It just updated. . .

Offline pcgeek

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3496 on: January 10, 2017, 10:50:41 PM »
I can't access https sites with Chrome but I can with firefox. I tried googling and can't fix it.
Does anyone know what the problem might be?
What's the error message? Can you access these sites in Internet Explorer? IIRC Chrome uses Windows certificate list while ff uses its own

Offline tec

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3497 on: January 10, 2017, 10:53:50 PM »
What's the error message? Can you access these sites in Internet Explorer? IIRC Chrome uses Windows certificate list while ff uses its own
"This site can’t be reached

The connection was reset.
Try:
Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_RESET"

I can

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3498 on: January 10, 2017, 10:59:23 PM »
Do you have any filter?
---------
Is the "Scan encrypted connections" enabled in the Kaspersky settings? (In the main Kaspersky window go to «Settings» – click on the brown cardboard box icon – «Network»)

Offline pcgeek

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3499 on: January 10, 2017, 11:01:57 PM »
"This site can’t be reached

The connection was reset.
Try:
Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_RESET"

I can
https://productforums.google.com/forum/m/#!topic/chrome/wualkKTMJYs Try deleting the revocation list as that is unique to chrome which would explain why other browsers work

Offline tec

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3500 on: January 10, 2017, 11:06:32 PM »
Do you have any filter?
---------
Is the "Scan encrypted connections" enabled in the Kaspersky settings? (In the main Kaspersky window go to «Settings» – click on the brown cardboard box icon – «Network»)
I have Livigent.
"Scan encrypted connections upon request from protection components" is checked

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3501 on: January 10, 2017, 11:13:13 PM »
I have Livigent.
"Scan encrypted connections upon request from protection components" is checked
First try unchecking it and clicking Apply/Ok. See if it works that way.

Offline tec

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3502 on: January 10, 2017, 11:18:08 PM »
First try unchecking it and clicking Apply/Ok. See if it works that way.
https://productforums.google.com/forum/m/#!topic/chrome/wualkKTMJYs Try deleting the revocation list as that is unique to chrome which would explain why other browsers work
I checked "Do not scan encrypted connections" and now it works! Thank you very much!
I tried deleting the revocation list but couldn't figure out ho to do it. Thanks anyway!

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3503 on: January 10, 2017, 11:22:16 PM »
I checked "Do not scan encrypted connections" and now it works! Thank you very much!
I tried deleting the revocation list but couldn't figure out ho to do it. Thanks anyway!
Just one more thing. Do you see an Install Certificate option in that same Network settings page?

Offline tec

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3504 on: January 10, 2017, 11:26:20 PM »
Just one more thing. Do you see an Install Certificate option in that same Network settings page?
No

Offline tec

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3505 on: January 10, 2017, 11:27:51 PM »
Just one more thing. Do you see an Install Certificate option in that same Network settings page?
If I have the first one checked then the advanced settings is available and it works if I unblock connections over SSL 2.0 protocol (this is Chinese to me)
« Last Edit: January 10, 2017, 11:32:13 PM by tec »

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3506 on: January 10, 2017, 11:30:05 PM »
If I have the first one checked then the advanced settings is available and it is there
Click the Install Certificate. And then revert the other settings as they were before changing and see if it works.

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3507 on: January 10, 2017, 11:34:00 PM »
Click the Install Certificate. And then revert the other settings as they were before changing and see if it works.
I reverted it and it worked only if I uncheck the " block connections over SSL 2.0 protocol" checkbox

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3508 on: January 10, 2017, 11:35:01 PM »
I reverted it and it worked only if I uncheck the " block connections over SSL 2.0 protocol" checkbox
Okay. leave it this way and have a good night....

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3509 on: January 10, 2017, 11:35:55 PM »
Okay. leave it this way and have a good night....
Ok thank you very much, you too!