Topic Wiki

I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
Restart the computer. Hopefully this will take care of any issues
If your problem has not yet been solved, try to Google it. There may be a very simple solution
On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed

Apple iPhone Master Thread
« Last edited by Thingywingy on May 07, 2019, 08:00:02 PM »

Author Topic: Computer Troubleshooting/Help Master Thread  (Read 489764 times)

Offline yudamaan

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3570 on: January 17, 2017, 12:41:24 AM »
I did port forwarding quite a few times, though never for a website.

Is the site running on a web server on your machine? Which server?

Have you forwarded port 80 TCP?

(BTW, hope you have a static LAN IP for this local machine. Also keep it in mind that your ISP might detect that you're hosting a site and it might not be allowed depending on your plan.)
normal requests only go to port 80 if you don't specify a specific port. However if one requests a specific port it would go to the port requested. For example lets say one requests ip address 14.131.55.178 than it would go to port 80, however if one requests 14.131.55.178:1234 then the computer should forward the request to port 1234
Thanks for your reply. I was searching more online in the meantime, and came across to reset the windows firewall and that did the trick for me thanks anyways.

Offline MarkR

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3571 on: January 17, 2017, 12:43:38 AM »
Remember seeing once such an issue being caused by network sharing or homegroup. Are you connected to a Homegroup?
I don't think so. It's really a simple, standard setup with 4 different users that log in periodically. It just won't go to sleep (for either user, not even the administrator). I have to either manually put it to sleep or shut the lid (sometimes it works, sometimes it doesn't).

[[meanwhile, my mac ALWAYS goes to sleep when it is supposed to]]

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3572 on: January 17, 2017, 12:44:31 AM »
normal requests only go to port 80 if you don't specify a specific port. However if one requests a specific port it would go to the port requested. For example lets say one requests ip address 14.131.55.178 than it would go to port 80, however if one requests 14.131.55.178:1234 then the computer should forward the request to port 1234
Oh, that's right wasn't clear that your trying the request with the port number directly.

A check for that port with http://www.canyouseeme.org finds it open?

Also you can try following the answer over here, two things that need to be set up in under for it to work, http://serverfault.com/a/363875

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3573 on: January 17, 2017, 12:45:36 AM »
Thanks for your reply. I was searching more online in the meantime, and came across to reset the windows firewall and that did the trick for me thanks anyways.
Oh missed that before my latest post. Great!

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3574 on: January 17, 2017, 12:51:56 AM »
I don't think so. It's really a simple, standard setup with 4 different users that log in periodically. It just won't go to sleep (for either user, not even the administrator). I have to either manually put it to sleep or shut the lid (sometimes it works, sometimes it doesn't).

[[meanwhile, my mac ALWAYS goes to sleep when it is supposed to]]
Can you first check to make sure that you aren't connected or haven't created a Homegroup? In Control Panel > Homegroup what does it say?

[[and so are my whole bunch of windows computers...]]

Offline MarkR

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3575 on: January 17, 2017, 08:43:11 AM »
Can you first check to make sure that you aren't connected or haven't created a Homegroup? In Control Panel > Homegroup what does it say?

[[and so are my whole bunch of windows computers...]]
"This computer can't connect to a homegroup"
"! To create a homegroup ...."

This is a really basic computer I bought for my wife and kids to share for generic purposes. Google accounts, google docs, word/excel once in a while. Nothing fancy, except perhaps a dropbox account. No networked drives here, didn't even make my iTunes stuff networked yet. Took it out of the box, created logins, upgraded to 8.1 and then a few months ago upgraded to 10. Also nothing at all connected to it, it is standalone, no USB devices except mouse (a standard Microsoft usb mouse), we use the internal keyboard and screen. The brand is Toshiba Satellite.

Just now when I went to check the homegroup thing, the lid was shut, but it was still running (can tell by the LEDs and hear it sometimes).


Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3576 on: January 17, 2017, 08:54:46 AM »
"This computer can't connect to a homegroup"
"! To create a homegroup ...."

This is a really basic computer I bought for my wife and kids to share for generic purposes. Google accounts, google docs, word/excel once in a while. Nothing fancy, except perhaps a dropbox account. No networked drives here, didn't even make my iTunes stuff networked yet. Took it out of the box, created logins, upgraded to 8.1 and then a few months ago upgraded to 10. Also nothing at all connected to it, it is standalone, no USB devices except mouse (a standard Microsoft usb mouse), we use the internal keyboard and screen. The brand is Toshiba Satellite.

Just now when I went to check the homegroup thing, the lid was shut, but it was still running (can tell by the LEDs and hear it sometimes).
You may try checking the solution here https://www.technipages.com/windows-10-pc-wont-go-to-sleep-mode. Is any of the devices set to Prevent?

Also, try running the command powercfg /requests in an Administrator command prompt, and see if reports any program or device that keeps your computer awake.

Offline Baruch

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3577 on: January 17, 2017, 09:16:55 AM »
My current laptop (Toshiba C55-B5362 15.6" Notebook) has these specs:


*Intel Core i3-4005U 3M Cache, 1.70GHz processor
*4 GB RAM
*500 GB hard drive

It takes like 7 seconds for a Microsoft Word doc to open.

What specs should I get on a new laptop that it would open much faster?

Thanks

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3578 on: January 17, 2017, 09:20:01 AM »
My current laptop (Toshiba C55-B5362 15.6" Notebook) has these specs:

*Intel Core i3-4005U 3M Cache, 1.70GHz processor
*4 GB RAM
*500 GB hard drive

It takes like 7 seconds for a Microsoft Word doc to open.

What specs should I get on a new laptop that it would open much faster?

Thanks
While it is very hard to say exactly what is causing it, I'd go up with all the specs if possible in your budget:
*i5 Processor
*8 GB RAM
*256 SSD

Also, take in mind that Word loading slowly isn't always the system specs at fault. It might be add-ons to Word that cause it. You can try checking this by running Word in Safe Mode (not the PC in safe mode, but the Word program) and see if in that way it does start fast. To start Word in Safe Mode search in Start for winword /safe and run the first result.
« Last Edit: January 17, 2017, 09:24:55 AM by Yisroel Tech »

Online ckmk47

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3579 on: January 17, 2017, 11:14:24 AM »
I have a Dell Vostro 230 desktop.


Processor:                    Intel(R) Core(TM)2 Duo CPU   E8400  @3.00GHz  2.99 GHz
Installed memory(RAM):    4.00 GB 92.96 usable)
                                       32-bit operating system


Big issue: the sound will randomly stop working.  When 'troubleshooting' it says the speakers aren't plugged in. I tried the settings and it doesn't recognize that the speakers are attached. 
To fix this, sometimes unplugging and replugging the speakers works. OR we reboot and usually that solves it. 
This is driving us nuts and I'm ready to buy a new computer.




2nd problem: extreme slowness. randomly comes on and for no apparent reason, last a little while,  then computer returns to its usual OK speed. 

Offline Baruch

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3580 on: January 17, 2017, 01:39:10 PM »
While it is very hard to say exactly what is causing it, I'd go up with all the specs if possible in your budget:
*i5 Processor
*8 GB RAM
*256 SSD

Also, take in mind that Word loading slowly isn't always the system specs at fault. It might be add-ons to Word that cause it. You can try checking this by running Word in Safe Mode (not the PC in safe mode, but the Word program) and see if in that way it does start fast. To start Word in Safe Mode search in Start for winword /safe and run the first result.
http://www.officedepot.com/a/products/693629/Lenovo-IdeaPad-110-Laptop-156-Screen/?cm_mmc=Affiliates-_-CJ-_-2470763-_-11272891
Is that a good upgrade?
All it's missing is "*256 SSD". Seems like a good deal.

Should I get it?

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3581 on: January 17, 2017, 01:54:20 PM »
http://www.officedepot.com/a/products/693629/Lenovo-IdeaPad-110-Laptop-156-Screen/?cm_mmc=Affiliates-_-CJ-_-2470763-_-11272891
Is that a good upgrade?
All it's missing is "*256 SSD". Seems like a good deal.

Should I get it?
Certainly a good upgrade (even though SSD would give it the additional boost, but didn't saw a good deal for something with an SSD) but seems to be OOS.

(have you checked with Word in Safe Mode? Does the computer in general - beside the Word slow opening - also make you problems?)

Offline Baruch

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3582 on: January 17, 2017, 03:05:25 PM »
Certainly a good upgrade (even though SSD would give it the additional boost, but didn't saw a good deal for something with an SSD) but seems to be OOS.

(have you checked with Word in Safe Mode? Does the computer in general - beside the Word slow opening - also make you problems?)
In general it goes slower than I'd rather.
Thanks so much for the advice!

(It isn't OOS by me. I bought it for $374.05 after taxes)
« Last Edit: January 17, 2017, 03:10:53 PM by Baruch »

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3583 on: January 17, 2017, 03:24:19 PM »
In general it goes slower than I'd rather.
Thanks so much for the advice!

(It isn't OOS by me. I bought it for $374.05 after taxes)
Interesting, still OOS for me.

Don't know if you can still cancel...but I'd give a look on this http://www.ebay.com/itm/HP-ProBook-455-G3-15-6-LED-Notebook-AMD-A-Series-A10-8700P-Quad-core-4-Core-/121957480972?_trkparms=5373%3A0%7C5374%3AFeatured

Offline Baruch

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3584 on: January 17, 2017, 03:37:26 PM »
Interesting, still OOS for me.

Don't know if you can still cancel...but I'd give a look on this http://www.ebay.com/itm/HP-ProBook-455-G3-15-6-LED-Notebook-AMD-A-Series-A10-8700P-Quad-core-4-Core-/121957480972?_trkparms=5373%3A0%7C5374%3AFeatured
Isn't Intel better than AMD? (I know nothing, please educate me)