Topic Wiki

I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

• Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
• Restart the computer. Hopefully this will take care of any issues
• If your problem has not yet been solved, try to Google it. There may be a very simple solution
• On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed
« Last edited by yesitsme on May 25, 2018, 03:22:44 PM »

Author Topic: Computer Troubleshooting/Help Master Thread  (Read 242521 times)

Offline Mutty

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Re: Computer Troubleshooting/Help Master Thread
« Reply #4560 on: November 14, 2017, 10:54:56 AM »
Dell OptiPlex 7010. Time and date keep going wrong. The network it's connected to - the server is correct. Any ideas? Applications work.
“You see things; you say, 'Why?' But I dream things that never were; and I say 'Why not?”

Offline av83

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Re: Computer Troubleshooting/Help Master Thread
« Reply #4561 on: November 15, 2017, 08:19:07 PM »
just bought a computer for school (accounting) 2 questions
1: i need word and excel (mic office) i signed up for the trial. what is the best way to get it permanently on my computer. I have to be able to transfer it to a different laptop as i am not sure i am happy with the laptop that i bought 9 thats why i bought it in costco-i know i only have 90 days)
2: what is a good (pref free) program to teach me how to type properly with using all my 10 fingers
thanks

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #4562 on: November 15, 2017, 10:12:28 PM »
just bought a computer for school (accounting) 2 questions
1: i need word and excel (mic office) i signed up for the trial. what is the best way to get it permanently on my computer. I have to be able to transfer it to a different laptop as i am not sure i am happy with the laptop that i bought 9 thats why i bought it in costco-i know i only have 90 days)
2: what is a good (pref free) program to teach me how to type properly with using all my 10 fingers
thanks
1) Buying the normal retail version of Microsoft Office is one way. You should be able to transfer and activate it on another PC if you switch. Doing the Office 365 Subscription you can transfer to whatever device you want.

2) TypeFaster is a simple, no-nonsense, program which is pretty good. Download free here https://sourceforge.net/projects/typefaster/ or a portable version here https://portableapps.com/apps/education/typefaster_portable

Offline sillypainter

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Re: Computer Troubleshooting/Help Master Thread
« Reply #4563 on: November 15, 2017, 10:35:03 PM »
just bought a computer for school (accounting) 2 questions
1: i need word and excel (mic office) i signed up for the trial. what is the best way to get it permanently on my computer. I have to be able to transfer it to a different laptop as i am not sure i am happy with the laptop that i bought 9 thats why i bought it in costco-i know i only have 90 days)
2: what is a good (pref free) program to teach me how to type properly with using all my 10 fingers
thanks

For #1 you can buy on eBay 5 PC keys for pennies. Have very good experience with that UK seller on there, very prompt.

Offline thaber

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Re: Computer Troubleshooting/Help Master Thread
« Reply #4564 on: November 15, 2017, 10:39:13 PM »
Dell OptiPlex 7010. Time and date keep going wrong. The network it's connected to - the server is correct. Any ideas? Applications work.
tried this?


Press “Windows+X” and click on “control panel”.
On the left hand side click on “clock, language and region”.
Click on “change time zone”.
And then click on the tab “internet time” and click on “change settings”.
Check the box “synchronize with an internet time server” and also select the option “time.windows.com” from the drop down and click on “ok” and check if the issue persists.

Offline av83

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Re: Computer Troubleshooting/Help Master Thread
« Reply #4565 on: November 15, 2017, 10:40:16 PM »
For #1 you can buy on eBay 5 PC keys for pennies. Have very good experience with that UK seller on there, very prompt.
would you mind either to pm me or post the link thanks

Offline Mutty

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Re: Computer Troubleshooting/Help Master Thread
« Reply #4566 on: November 16, 2017, 11:12:27 AM »
tried this?


Press “Windows+X” and click on “control panel”.
On the left hand side click on “clock, language and region”.
Click on “change time zone”.
And then click on the tab “internet time” and click on “change settings”.
Check the box “synchronize with an internet time server” and also select the option “time.windows.com” from the drop down and click on “ok” and check if the issue persists.
Thanks. Will try
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Offline aygart

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Re: Computer Troubleshooting/Help Master Thread
« Reply #4567 on: November 26, 2017, 01:02:53 PM »
On an older desktop the screen blinked and since then all icons and text are large and low resolution and the screen looks stretched to the sides (the aspect ratio looks off). It also isn't going to the full size of the monitor. When I hook up to the computer using Teamviewer the screen looks normal but much smaller than it is.

I did see that I have 2 display adapters installed-one from ATI and the other Windows Live. THe ATI says that there is no driver installed but then on the driver tab lists one.

 
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Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #4568 on: November 26, 2017, 01:18:12 PM »
"Windows Live"?

I would say do a complete uninstall of the ATI one and reinstall from the manufacturer.

Offline aygart

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Re: Computer Troubleshooting/Help Master Thread
« Reply #4569 on: November 26, 2017, 01:30:16 PM »
"Windows Live"?



I would say do a complete uninstall of the ATI one and reinstall from the manufacturer.
I was trying to do that, but they do not offer one for Windows 10. It has worked on Windows 10 until now. Maybe it is time for a new one?

http://support.amd.com/en-us/kb-articles/Pages/Driver-Support-for-AMD-Radeon%E2%84%A2-HD-4000,-HD-3000,-HD-2000-and-older-Series.aspx
Article Number: GPU-624[/size][/color]ATI Radeon™ HD 4000/ATI Mobility Radeon™ HD 4000, ATI Radeon™ HD 3000/ATI Mobility Radeon™ HD 3000, and ATI Radeon™ HD 2000/ATI Mobility Radeon™ HD 2000 Series Graphics reached peak performance optimization in October, 2013.
No additional driver releases are planned for these products.
The last operating system supported using the AMD drivers was Microsoft Windows® 8 with the AMD Catalyst 13.1 driver package, which can be downloaded from the AMD Driver page :
http://support.amd.com/en-us/download
Driver support for these products under Windows® 8.1 and Windows® 10 is only available via Windows Update. Please enable Windows Update to allow it to automatically detect and install display driver version 8.970.100.9001
If your system is equipped with one of these products, you may consider the following options:Continue using the last operating system that fully supported your graphics card.Upgrade to an AMD graphics product that provides Windows® 10 support. For information about resellers and product availability, visit:
http://shop.amd.com NOTE: Before upgrading ensure that your system meets the requirements of the graphics adapter, such as:Motherboard with compatible graphics card slotAdequate power supply unit to handle the complete system power requirementsDisplay with compatible connections
[/font]
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Re: Computer Troubleshooting/Help Master Thread
« Reply #4570 on: November 26, 2017, 01:39:48 PM »
Not really sure what that Windows Live thingy is. I'd try first to uninstall that.

Either way, as the AMD article says that you can get a drive through Windows Update. I'd Uninstall it and Scan for Hardware Changes (in Device manager), and then run Windows Updates.

Offline aygart

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Re: Computer Troubleshooting/Help Master Thread
« Reply #4571 on: November 26, 2017, 02:29:46 PM »
Not really sure what that Windows Live thingy is. I'd try first to uninstall that.

Either way, as the AMD article says that you can get a drive through Windows Update. I'd Uninstall it and Scan for Hardware Changes (in Device manager), and then run Windows Updates.
Thanks. When uninstalling should I also check to delete the driver?
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Offline stooges44

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Re: Computer Troubleshooting/Help Master Thread
« Reply #4572 on: November 26, 2017, 02:38:05 PM »
Thanks. When uninstalling should I also check to delete the driver?

Do you have admin rights?

Just roll back the driver, no need to uninstall it.

The exact same thing just happened to one of my machines and I have same driver with the same date as your image, I clicked roll back and all is well again.

My only thought as to why your button is greyed out is because you don't have admin rights..?
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Re: Computer Troubleshooting/Help Master Thread
« Reply #4573 on: November 26, 2017, 02:49:37 PM »
Do you have admin rights?

Just roll back the driver, no need to uninstall it.

The exact same thing just happened to one of my machines and I have same driver with the same date as your image, I clicked roll back and all is well again.

My only thought as to why your button is greyed out is because you don't have admin rights..?
I do have admin rights. My guess is that if there is no driver installed then it cannot be rolled back.
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Offline stooges44

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Re: Computer Troubleshooting/Help Master Thread
« Reply #4574 on: November 26, 2017, 02:53:10 PM »
I do have admin rights. My guess is that if there is no driver installed then it cannot be rolled back.

Strange, mine also said no driver installed but I did have the roll back button available

In other words I had identical images as both of yours
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