Topic Wiki

I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

• Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
• Restart the computer. Hopefully this will take care of any issues
• If your problem has not yet been solved, try to Google it. There may be a very simple solution
• On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed

Apple iPhone Master Thread
« Last edited by Thingywingy on May 07, 2019, 08:00:02 PM »

Author Topic: Computer Troubleshooting/Help Master Thread  (Read 340869 times)

Offline etech0

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5040 on: November 05, 2018, 02:45:33 PM »
A coworker's computer got one of those popups that says the computer is infected and you need to call "Microsoft". Restarting the computer got the message to go away B"H.

I'm running a virus scan, if that comes back clean then do you think that's enough? Or do we need to reinstall Windows just to be sure the computer is safe to use?

Thanks!
Workflowy. You won't know what you're missing until you try it.

Offline stooges44

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5041 on: November 05, 2018, 02:56:39 PM »
A coworker's computer got one of those popups that says the computer is infected and you need to call "Microsoft". Restarting the computer got the message to go away B"H.

I'm running a virus scan, if that comes back clean then do you think that's enough? Or do we need to reinstall Windows just to be sure the computer is safe to use?

Thanks!

It's fine, as long as nothing on the pop-up was clicked and you had an av running at the time. (I've had users that called the "support" # that showed!)

Next time you only need to kill the process of the browser, no need for a full restart.

If it's not free shipping it's not worth it.

Offline etech0

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5042 on: November 05, 2018, 02:59:02 PM »
It's fine, as long as nothing on the pop-up was clicked and you had an av running at the time. (I've had users that called the "support" # that showed!)

Next time you only need to kill the process of the browser, no need for a full restart.
Thanks! I would have killed the process but the user wasn't onsite and I didn't think it would work over the phone :). B"H they knew better than to call the #!

Looks like the only antivirus at the time was Windows Defender. Was that enough?
Workflowy. You won't know what you're missing until you try it.

Offline DanH

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5043 on: November 06, 2018, 02:31:04 AM »
Windows 10 computer stopped booting one day. It gets to the Windows logo and spinning wheel and freezes there. I tried booting into the Windows 10 install USB to try system restore or 'Last Known Good Configuration' but startup freezes when booting into USB as well (also on Windows logo with spinning wheel freezing.) I tried booting into a Windows 7 install USB to try and wipe the hard drive and install Windows 7 over it but the boot also froze when trying to boot into the Windows 7 USB. (See attached pictures of where boot freezes when booting into the computer, or Windows 10 install USB, or Windows 7 install USB.)

Anyone know how to resolve this? I can't even wipe the drive and reinstall because I can't boot into Windows installation media.

(https://www.dropbox.com/s/qp7mhik04vg48s5/1025182321.jpg?dl=0)
(https://www.dropbox.com/s/tn2hfuxi8kic6os/1025182319c.jpg?dl=0)

Thanks!
Check HDD health.
For tech help feel free to Telegram me @DanTechSupp

Offline shmielyosef

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5044 on: November 06, 2018, 05:36:59 PM »
On a new asus windows 10 laptop, every 10 min or so of idling it shuts off totally, and i need to power it up to start it again. There must be a setting to make it only sleep and not need to be powered on, i just can't figure out where that is. Any help is appreciated

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5045 on: November 06, 2018, 07:05:29 PM »
On a new asus windows 10 laptop, every 10 min or so of idling it shuts off totally, and i need to power it up to start it again. There must be a setting to make it only sleep and not need to be powered on, i just can't figure out where that is. Any help is appreciated
What is set in Power Options?

Offline shmielyosef

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5046 on: November 06, 2018, 07:16:38 PM »
What is set in Power Options?
That it goes to sleep after 10 minutes. Does sleep mean that i need to power it up?

Offline shmielyosef

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Computer Troubleshooting/Help Master Thread
« Reply #5047 on: November 06, 2018, 07:17:55 PM »
What is set in Power Options?
The screen was set to never go off. That didn't help til now though

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5048 on: November 06, 2018, 07:24:18 PM »
The screen was set to never go off. That didn't help til now though
There are two settings there, one for screen and one for sleep.

Offline shmielyosef

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Computer Troubleshooting/Help Master Thread
« Reply #5049 on: November 06, 2018, 07:25:16 PM »
There are two settings there, one for screen and one for sleep.
So i have to turn both of them to longer than 10 minutes?


?

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5050 on: November 06, 2018, 09:06:04 PM »
So i have to turn both of them to longer than 10 minutes?


?
Sleep does not power it Off completely (all open programs are not open when you start it back?) but if for some reason that is the case for you (either your computer has an issue coming out of Sleep, or you don't know how to wake it up) I would set Sleep when Plugged in to Never.

Offline shmielyosef

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Computer Troubleshooting/Help Master Thread
« Reply #5051 on: November 07, 2018, 03:11:14 AM »
Sleep does not power it Off completely (all open programs are not open when you start it back?) but if for some reason that is the case for you (either your computer has an issue coming out of Sleep, or you don't know how to wake it up) I would set Sleep when Plugged in to Never.
It doesn't turn it off completely, just more than just a snooze.
Thanks!

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5052 on: November 07, 2018, 07:04:42 AM »
It doesn't turn it off completely, just more than just a snooze.
Thanks!
I would think that this is the normal sleep and what you really want is just screen Turn Off.

So set Sleep (at least when plugged in) to Never, and Screen Turn Off to 10-15-30 minutes.

Offline shmielyosef

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5053 on: November 07, 2018, 07:07:30 AM »
I would think that this is the normal sleep and what you really want is just screen Turn Off.

So set Sleep (at least when plugged in) to Never, and Screen Turn Off to 10-15-30 minutes.
Got it
Thanks for the help

Offline Luvisrael

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5054 on: November 09, 2018, 09:30:26 AM »
I just got a new laptop and when I use excel it keeps asking me to buy a license. I’ve used it in my old one without this hock. Any ideas?