Topic Wiki

I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
Restart the computer. Hopefully this will take care of any issues
If your problem has not yet been solved, try to Google it. There may be a very simple solution
On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed

Apple iPhone Master Thread
« Last edited by Thingywingy on May 07, 2019, 08:00:02 PM »

Author Topic: Computer Troubleshooting/Help Master Thread  (Read 347783 times)

Offline cozmohoot

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 4089
  • Total likes: 36
  • DansDeals.com Hat Tips 5
    • View Profile
  • Location: NY
Re: Computer Troubleshooting/Help Master Thread
« Reply #5160 on: March 24, 2019, 06:36:20 PM »
It is one of the currently very active ransomware viruses. See here for details: https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-promorad-promorad2-promok-readmetxt-support-topic/
Thanks.
I'm on mobile now so it's hard to really look into this.
After she ran malwarebytes the machine was running properly just couldn't use files then all of a sudden it went into automatic repair mode but said it couldn't be repaired.
"PC ran into problem and needs to restart"
System restore didnt work either....

Offline Yisroel Tech

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2015
  • Posts: 1370
  • Total likes: 125
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: Monsey, NY
Re: Computer Troubleshooting/Help Master Thread
« Reply #5161 on: March 24, 2019, 06:42:25 PM »
Thanks.
I'm on mobile now so it's hard to really look into this.
After she ran malwarebytes the machine was running properly just couldn't use files then all of a sudden it went into automatic repair mode but said it couldn't be repaired.
"PC ran into problem and needs to restart"
System restore didnt work either....
Probably some system file got encrypted, or Malwarebytes corrupted something... It is extremely hard to give any guidance for an unbootable computer to a non-pro.

Offline cozmohoot

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 4089
  • Total likes: 36
  • DansDeals.com Hat Tips 5
    • View Profile
  • Location: NY
Re: Computer Troubleshooting/Help Master Thread
« Reply #5162 on: March 24, 2019, 07:06:01 PM »
I might not be a pro but I am very tech savvy.
I was having problems helping her since I was mobile all day and couldn't really look into it.

I did have her boot into safe mode to download malwarebytes hoping that would fix it.

Offline Yisroel Tech

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2015
  • Posts: 1370
  • Total likes: 125
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: Monsey, NY
Re: Computer Troubleshooting/Help Master Thread
« Reply #5163 on: March 24, 2019, 07:18:31 PM »
I might not be a pro but I am very tech savvy.
I was having problems helping her since I was mobile all day and couldn't really look into it.

I did have her boot into safe mode to download Malwarebytes hoping that would fix it.
I'm talking about her being not a pro...

Does it still boot in Safe Mode?

Offline yoshyosh

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Aug 2012
  • Posts: 474
  • Total likes: 35
  • DansDeals.com Hat Tips 86
    • View Profile
  • Location: Cleveland
Re: Computer Troubleshooting/Help Master Thread
« Reply #5164 on: March 24, 2019, 07:22:57 PM »
I did have her boot into safe mode to download malwarebytes hoping that would fix it.
use a different device to create a bootable drive with an antivirus os https://www.lifewire.com/free-bootable-antivirus-tools-2625785

Offline Yisroel Tech

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2015
  • Posts: 1370
  • Total likes: 125
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: Monsey, NY
Re: Computer Troubleshooting/Help Master Thread
« Reply #5165 on: March 24, 2019, 07:29:17 PM »
use a different device to create a bootable drive with an antivirus os https://www.lifewire.com/free-bootable-antivirus-tools-2625785
The issue is unlikely to be the active virus (which is ransomware that encrypts files) but rather files already affected by it. Unlikely that an Antivirus can help.

Offline cozmohoot

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 4089
  • Total likes: 36
  • DansDeals.com Hat Tips 5
    • View Profile
  • Location: NY
Re: Computer Troubleshooting/Help Master Thread
« Reply #5166 on: March 25, 2019, 10:43:23 AM »
What's strange is that this ransom has been there at least 10 days and didnt ask for money.
Last week her google drive all of a sudden got way over quota so we deleted basically everything to bring it back down.
I remember seeing promorad2 at the time but didnt think anything of it.

After we cleared it I only set her desktop to be backed up and not other files...

Is there a way to recover fully deleted items from google drive?

Offline DanH

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2011
  • Posts: 2159
  • Total likes: 22
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5167 on: March 26, 2019, 06:44:27 AM »
Is there a way to recover fully deleted items from google drive?
Contact Google
For tech help feel free to Telegram me @DanTechSupp

Offline sky121

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: May 2011
  • Posts: 11381
  • Total likes: 123
  • DansDeals.com Hat Tips 12
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5168 on: March 26, 2019, 09:55:02 AM »
My computer is turning on. I hear the startup sounds and the screen is lighting up but it's black. Any ideas of how to fix it? Windows 7 pro if that helps.
"Not all who wander are lost"

Offline Yisroel Tech

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2015
  • Posts: 1370
  • Total likes: 125
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: Monsey, NY
Re: Computer Troubleshooting/Help Master Thread
« Reply #5169 on: March 26, 2019, 01:22:22 PM »
My computer is turning on. I hear the startup sounds and the screen is lighting up but it's black. Any ideas of how to fix it? Windows 7 pro if that helps.
Laptop or desktop?
Any connected peripherals?
If desktop, how many video outputs and which one are you using?
Is the mouse pointer visible on the black screen?

Offline sky121

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: May 2011
  • Posts: 11381
  • Total likes: 123
  • DansDeals.com Hat Tips 12
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5170 on: March 26, 2019, 03:22:07 PM »
Laptop or desktop?
Any connected peripherals?
If desktop, how many video outputs and which one are you using?
Is the mouse pointer visible on the black screen?
This was on a laptop. I did get it to turn on after unplugging it from the power adapter and taking out the battery. I did that a few times and then it finally turned on the right way. I'm just trying to figure out what happened and I'm concerned that I may need a new computer soon. Any ideas what might have caused it?
"Not all who wander are lost"

Offline Boruch999

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2014
  • Posts: 1829
  • Total likes: 110
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5171 on: April 07, 2019, 03:19:24 PM »

Offline DanH

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2011
  • Posts: 2159
  • Total likes: 22
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5172 on: April 07, 2019, 03:21:28 PM »
For tech help feel free to Telegram me @DanTechSupp

Offline Boruch999

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2014
  • Posts: 1829
  • Total likes: 110
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5173 on: April 07, 2019, 04:27:42 PM »
Should work.  Scary though, too cheap.

Currently using it for an old HDD, no issues.

Offline Boruch999

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2014
  • Posts: 1829
  • Total likes: 110
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5174 on: April 08, 2019, 06:27:04 AM »
I have an Acer Aspire 5 laptop.  Some of the keys stop working intermittently. p, u, t, j.  Restart sometimes helps. Other times have hitting the key repeatedly or hard it starts working.  Is this fixable?