DansDeals Forum > Tech Talk
Computer Troubleshooting/Help Master Thread
cozmohoot:
--- Quote from: Yisroel Tech on March 24, 2019, 04:58:34 PM ---It is one of the currently very active ransomware viruses. See here for details: https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-promorad-promorad2-promok-readmetxt-support-topic/
--- End quote ---
Thanks.
I'm on mobile now so it's hard to really look into this.
After she ran malwarebytes the machine was running properly just couldn't use files then all of a sudden it went into automatic repair mode but said it couldn't be repaired.
"PC ran into problem and needs to restart"
System restore didnt work either....
Yisroel Tech:
--- Quote from: cozmohoot on March 24, 2019, 06:36:20 PM ---Thanks.
I'm on mobile now so it's hard to really look into this.
After she ran malwarebytes the machine was running properly just couldn't use files then all of a sudden it went into automatic repair mode but said it couldn't be repaired.
"PC ran into problem and needs to restart"
System restore didnt work either....
--- End quote ---
Probably some system file got encrypted, or Malwarebytes corrupted something... It is extremely hard to give any guidance for an unbootable computer to a non-pro.
cozmohoot:
I might not be a pro but I am very tech savvy.
I was having problems helping her since I was mobile all day and couldn't really look into it.
I did have her boot into safe mode to download malwarebytes hoping that would fix it.
Yisroel Tech:
--- Quote from: cozmohoot on March 24, 2019, 07:06:01 PM ---I might not be a pro but I am very tech savvy.
I was having problems helping her since I was mobile all day and couldn't really look into it.
I did have her boot into safe mode to download Malwarebytes hoping that would fix it.
--- End quote ---
I'm talking about her being not a pro...
Does it still boot in Safe Mode?
yoshyosh:
--- Quote from: cozmohoot on March 24, 2019, 07:06:01 PM ---I did have her boot into safe mode to download malwarebytes hoping that would fix it.
--- End quote ---
use a different device to create a bootable drive with an antivirus os https://www.lifewire.com/free-bootable-antivirus-tools-2625785
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