Topic Wiki

I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
Restart the computer. Hopefully this will take care of any issues
If your problem has not yet been solved, try to Google it. There may be a very simple solution
On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed

Apple iPhone Master Thread
« Last edited by Thingywingy on May 07, 2019, 08:00:02 PM »

Author Topic: Computer Troubleshooting/Help Master Thread  (Read 393985 times)

Offline Thingywingy

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5280 on: December 19, 2019, 11:22:06 AM »
I have an XPS 13 laptop connected to a Dell S2415H monitor via a USB-C to HDMI adapter. I am not able to hear the sound from the monitor. I tried right-clicking on the sound icon in the tray menu, opening sound settings and choosing my monitor over my laptop as the output device. I also check that the volume control on the physical monitor is on. Still not hearing anything from monitor...any suggestions?
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline etech0

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5281 on: December 19, 2019, 11:24:40 AM »
Do you have an HDMI port on the laptop you can try? Maybe the adapter doesn't support audio...?
Workflowy. You won't know what you're missing until you try it.

Offline Thingywingy

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5282 on: December 19, 2019, 11:49:52 AM »
Do you have an HDMI port on the laptop you can try? Maybe the adapter doesn't support audio...?
Thanks for the response...One of the few drawbacks of the XPS 13 is that it only has USB C ports, so I am not able to try that. I was under the impression that the adapter should support sound but not 100%. I'm using the HooToo USB C Hub, which was recommended by WireCutter...
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline etech0

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5283 on: December 19, 2019, 11:52:50 AM »
Thanks for the response...One of the few drawbacks of the XPS 13 is that it only has USB C ports, so I am not able to try that. I was under the impression that the adapter should support sound but not 100%. I'm using the HooToo USB C Hub, which was recommended by WireCutter...
Hmm, item description says it supports audio! Do you have another monitor you can test it with?
Workflowy. You won't know what you're missing until you try it.

Offline Thingywingy

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5284 on: December 19, 2019, 02:52:56 PM »
Not easily but I can go to a friend if that is the only way to diagnose...?
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline etech0

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5285 on: December 19, 2019, 04:36:48 PM »
Not easily but I can go to a friend if that is the only way to diagnose...?
idk that's what I would try. You could also try with another computer...
Workflowy. You won't know what you're missing until you try it.

Offline ziv716

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5286 on: December 31, 2019, 06:07:37 AM »
I have an XPS 13 laptop connected to a Dell S2415H monitor via a USB-C to HDMI adapter. I am not able to hear the sound from the monitor. I tried right-clicking on the sound icon in the tray menu, opening sound settings and choosing my monitor over my laptop as the output device. I also check that the volume control on the physical monitor is on. Still not hearing anything from monitor...any suggestions?
From past similar experiences, you need a dedicated audio cable.

Offline chff

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5287 on: January 03, 2020, 11:40:24 AM »
Lately all pictures I save from Chrome are in .jfif format - if you are having the same issue change the registry https://www.reddit.com/r/chrome/comments/6d8zli/saving_jpeg_files_as_jfif_automatically_which/

Offline Sowhat

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5288 on: January 12, 2020, 05:07:28 PM »
I was downloading Windows 10 to upgrade from Windows 7 as Windows 7 is being phased out. The first time around everything went smoothly until the screen became black and then someone touched something and the  download froze at 90%. To be clear the download didn't freeze, it actually downloaded but it was upgrading or updating and froze at 90%. I manually shut the computer and upon restart the computer uninstalled whatever it had installed. I started the process again and now it seems to have the same problem where my computer screen is black. Any suggestions?  Thanks.

Offline ziv716

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5289 on: January 12, 2020, 05:11:55 PM »
I was downloading Windows 10 to upgrade from Windows 7 as Windows 7 is being phased out. The first time around everything went smoothly until the screen became black and then someone touched something and the  download froze at 90%. To be clear the download didn't freeze, it actually downloaded but it was upgrading or updating and froze at 90%. I manually shut the computer and upon restart the computer uninstalled whatever it had installed. I started the process again and now it seems to have the same problem where my computer screen is black. Any suggestions?  Thanks.
Best is to reinstall a fresh copy of windows 10 and not to upgrade an existing windows 7.

Offline etech0

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5290 on: January 12, 2020, 08:13:11 PM »
Best is to reinstall a fresh copy of windows 10 and not to upgrade an existing windows 7.
+1
Workflowy. You won't know what you're missing until you try it.

Offline Sowhat

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5291 on: January 13, 2020, 08:27:26 AM »
I am downloading w10 from a CNET site.  Don't have it.

Offline Sowhat

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5292 on: January 13, 2020, 08:29:21 AM »
The computer is only a backup.  Is there a way to properly protect it after w7 support expires? 

Offline etech0

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5293 on: January 13, 2020, 08:37:22 AM »
I am downloading w10 from a CNET site.  Don't have it.
You can download it from here and install it
https://www.microsoft.com/en-us/software-download/windows10
Workflowy. You won't know what you're missing until you try it.

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5294 on: January 13, 2020, 08:40:52 AM »
The computer is only a backup.  Is there a way to properly protect it after w7 support expires?
The short answer is No.