Topic Wiki

I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
Restart the computer. Hopefully this will take care of any issues
If your problem has not yet been solved, try to Google it. There may be a very simple solution
On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed

Apple iPhone Master Thread
« Last edited by Thingywingy on May 07, 2019, 08:00:02 PM »

Author Topic: Computer Troubleshooting/Help Master Thread  (Read 478555 times)

Online yesitsme

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5595 on: September 22, 2020, 10:56:43 PM »
DH Data Recovery
718.509.9211
http://www.dhdatarecovery.com/
I think he is not in the line any more

Offline etech0

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5596 on: September 23, 2020, 12:36:44 AM »
I think he is not in the line any more
That's a shame! Thanks for letting me/everyone know.
Workflowy. You won't know what you're missing until you try it.

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5597 on: September 23, 2020, 11:09:59 AM »


This is on an optimum altice modem, why am I still getting a message that port 81 is closed?
Can't be sure, but is it locally accessible at 192.168.1.3:81?

Also is this device's WAN IP a public IP? (Trying to rule out double-NAT, that there is more than 1 router etc.)

Offline stooges44

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5598 on: September 23, 2020, 11:13:05 AM »
Can't be sure, but is it locally accessible at 192.168.1.3:81?

Also is this device's WAN IP a public IP? (Trying to rule out double-NAT, that there is more than 1 router etc.)

Yes, it's accessible locally. The device does not have a WAN IP (at least I don't think it does), it's a DVR for cameras.
If it's not free shipping it's not worth it.

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5599 on: September 23, 2020, 11:15:42 AM »
Yes, it's accessible locally. The device does not have a WAN IP (at least I don't think it does), it's a DVR for cameras.
Was talking about the router.

Can you show more details on the rule (like editing the service)?

Offline stooges44

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5600 on: September 23, 2020, 11:22:56 AM »
Was talking about the router.

Can you show more details on the rule (like editing the service)?

Yes, the routers wan IP is a public IP.

The service is a "custom service" since it doesn't fall under any of the predefined ones like minecraft or rdp etc..

If it's not free shipping it's not worth it.

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5601 on: September 23, 2020, 11:33:16 AM »
Yes, the routers wan IP is a public IP.

The service is a "custom service" since it doesn't fall under any of the predefined ones like minecraft or rdp etc..


Rule seems fine, so hard to know why it's not working from outside without checking it out.

Have you tried doing the rule from something else to 81 (so publicip:10800>192.168.1.3:81)?

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5602 on: September 23, 2020, 11:44:59 AM »
Rule seems fine, so hard to know why it's not working from outside without checking it out.

Have you tried doing the rule from something else to 81 (so publicip:10800>192.168.1.3:81)?

I know, everything on paper looks good but it doesn't go. I have to go back on site and see if they have anything else plugged in that's messing things up.

I'm not sure I understand  publicip:10800>192.168.1.3:81
If it's not free shipping it's not worth it.

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5603 on: September 23, 2020, 11:47:17 AM »
I know, everything on paper looks good but it doesn't go. I have to go back on site and see if they have anything else plugged in that's messing things up.

I'm not sure I understand  publicip:10800>192.168.1.3:81
Port forward some other port (incoming port forwarded is something else like port 10800) to destination (local) port 81. And try accessing it by logging by going from the outside to the public IP and the other port (10800).
« Last Edit: September 23, 2020, 11:51:48 AM by Yisroel Tech »

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5604 on: September 25, 2020, 02:39:38 AM »
Are there still people around who can fix a computer by opening it up, buying needed parts, soldering them in place?  If so, what are these people called, and how would I find one?

A few weeks ago, my laptop crashed.  Literally.  Onto a hard tile floor.  I had tripped on the charger cord, and we both went down.  We both worked fine afterwards, for a while.

But the pin on the charging cable was bent at an angle.  It can be inserted into the port, but soon that area of the computer gets very hot, and when I remove the metal pin it's scorching hot.  That can't be good, right?  I bought a new  charger, same thing happens.  Maybe the port got messed up when it fell?  Would this be a good idea to try to replace?  I see from some cool youtube videos that it can be done in about 6 minutes.

I got a recommendation for a hardware fixit guy, but he says he'll only try to replace the battery.  He doesn't do anything that requires buying new parts and soldering.

I'm pretty peeved, because my previous laptops all lasted 4-6 years, and I bought this just 15 months ago, so just a few months out of warranty.  It's an Acer Swift 3, was $520.  Acer offered to fix it if I mail it to them, for $360.  What do you guys think? 

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5605 on: September 25, 2020, 07:38:09 AM »
Did you buy it with an amex?
Workflowy. You won't know what you're missing until you try it.

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5606 on: September 25, 2020, 07:39:41 AM »
Are there still people around who can fix a computer by opening it up, buying needed parts, soldering them in place?  If so, what are these people called, and how would I find one?

A few weeks ago, my laptop crashed.  Literally.  Onto a hard tile floor.  I had tripped on the charger cord, and we both went down.  We both worked fine afterwards, for a while.

But the pin on the charging cable was bent at an angle.  It can be inserted into the port, but soon that area of the computer gets very hot, and when I remove the metal pin it's scorching hot.  That can't be good, right?  I bought a new  charger, same thing happens.  Maybe the port got messed up when it fell?  Would this be a good idea to try to replace?  I see from some cool youtube videos that it can be done in about 6 minutes.

I got a recommendation for a hardware fixit guy, but he says he'll only try to replace the battery.  He doesn't do anything that requires buying new parts and soldering.

I'm pretty peeved, because my previous laptops all lasted 4-6 years, and I bought this just 15 months ago, so just a few months out of warranty.  It's an Acer Swift 3, was $520.  Acer offered to fix it if I mail it to them, for $360.  What do you guys think?
Which credit card was used to purchase it?

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5607 on: September 25, 2020, 10:17:07 AM »
Are there still people around who can fix a computer by opening it up, buying needed parts, soldering them in place?  If so, what are these people called, and how would I find one?

A few weeks ago, my laptop crashed.  Literally.  Onto a hard tile floor.  I had tripped on the charger cord, and we both went down.  We both worked fine afterwards, for a while.

But the pin on the charging cable was bent at an angle.  It can be inserted into the port, but soon that area of the computer gets very hot, and when I remove the metal pin it's scorching hot.  That can't be good, right?  I bought a new  charger, same thing happens.  Maybe the port got messed up when it fell?  Would this be a good idea to try to replace?  I see from some cool youtube videos that it can be done in about 6 minutes.

I got a recommendation for a hardware fixit guy, but he says he'll only try to replace the battery.  He doesn't do anything that requires buying new parts and soldering.

I'm pretty peeved, because my previous laptops all lasted 4-6 years, and I bought this just 15 months ago, so just a few months out of warranty.  It's an Acer Swift 3, was $520.  Acer offered to fix it if I mail it to them, for $360.  What do you guys think?
Most computer fixing/technician shops would do that, it's probably not too cheap though.

In Monsey I know Technowledge.

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5608 on: September 25, 2020, 04:51:56 PM »
Which credit card was used to purchase it?
Thanks for the idea, @Yo ssi  and @etech0 !  I bought it with VISA, just checked the details of my card, and it says:
    Extended Warranty Protection extends U.S. manufacturer warranties of three years or less on purchases made with your card. For warranties of less than one year, the term is doubled. For warranties of one to three years, the term is extended by one extra year.
So what do you think this means? Would the original manufacturer warranty have covered repair if the damage is my fault for being a klutz?  Does it mean I have to send it to the manufacturer, rather than a local techie?

Thanks, @Yisroel Tech.  I googled "laptop repair" and found a relatively local place that seems to have eavesdropped and described just my problem.  Laptop DC Power Jack Repair Replacement Service " damaged during misuse or an accident (falling, tripping over a wire)."  They charge $199 for labor, part, and return shipping.  Does that sound reasonable?  If it turns out not to help, and something else is also wrong, then I guess it would go up from there...

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5609 on: September 25, 2020, 05:49:55 PM »
Thanks for the idea, @Yo ssi  and @etech0 !  I bought it with VISA, just checked the details of my card, and it says:
    Extended Warranty Protection extends U.S. manufacturer warranties of three years or less on purchases made with your card. For warranties of less than one year, the term is doubled. For warranties of one to three years, the term is extended by one extra year.
So what do you think this means? Would the original manufacturer warranty have covered repair if the damage is my fault for being a klutz?  Does it mean I have to send it to the manufacturer, rather than a local techie?

Thanks, @Yisroel Tech.  I googled "laptop repair" and found a relatively local place that seems to have eavesdropped and described just my problem.  Laptop DC Power Jack Repair Replacement Service " damaged during misuse or an accident (falling, tripping over a wire)."  They charge $199 for labor, part, and return shipping.  Does that sound reasonable?  If it turns out not to help, and something else is also wrong, then I guess it would go up from there...
It would mean you have to call them and ask first...

I'm not sure about reasonable pricing, but if you don't a local community bshop you can take it in to it's possible you'll get it cheaper (iirc I was quoted only $75.)