Topic Wiki

I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
Restart the computer. Hopefully this will take care of any issues
If your problem has not yet been solved, try to Google it. There may be a very simple solution
On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed

Apple iPhone Master Thread
« Last edited by Thingywingy on May 07, 2019, 08:00:02 PM »

Author Topic: Computer Troubleshooting/Help Master Thread  (Read 626824 times)

Online Yo ssi

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2019
  • Posts: 4347
  • Total likes: 1420
  • DansDeals.com Hat Tips 44
  • Gender: Male
    • View Profile
_    ,
' )  /
 /  / __   _   _   o
(__/_(_)  /_)_/_)_<_
 //
(/

Offline Happyguy

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Sep 2018
  • Posts: 557
  • Total likes: 466
  • DansDeals.com Hat Tips 0
    • View Profile

Online Yo ssi

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2019
  • Posts: 4347
  • Total likes: 1420
  • DansDeals.com Hat Tips 44
  • Gender: Male
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5782 on: November 24, 2021, 07:01:18 PM »
Thanks a lot - it worked!
Np - as always GIYF
_    ,
' )  /
 /  / __   _   _   o
(__/_(_)  /_)_/_)_<_
 //
(/

Offline Happyguy

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Sep 2018
  • Posts: 557
  • Total likes: 466
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5783 on: November 25, 2021, 03:17:54 PM »
Np - as always GIYF
I did that but I kept getting irrelevant articles :o

Online Yo ssi

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2019
  • Posts: 4347
  • Total likes: 1420
  • DansDeals.com Hat Tips 44
  • Gender: Male
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5784 on: November 25, 2021, 03:45:54 PM »
I did that but I kept getting irrelevant articles :o
Dunno I highlighted your words and hit enter.. ;)
_    ,
' )  /
 /  / __   _   _   o
(__/_(_)  /_)_/_)_<_
 //
(/

Offline etech0

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2013
  • Posts: 12201
  • Total likes: 2211
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: not lakewood
  • Programs: DDF
Re: Computer Troubleshooting/Help Master Thread
« Reply #5785 on: November 30, 2021, 10:19:09 AM »
I have a Dell laptop that I use with a dock (for 2 monitors, keyboard, and ethernet). Occasionally when I unplug it from the doc, the laptop's keyboard and trackpad don't work at all. Only the touchscreen works and when I use it to restart the laptop, it works fine. Does that mean it's not a hardware issue (since restarting fixes it)? Any advice how to troubleshoot?
TIA
Workflowy. You won't know what you're missing until you try it.

Online Yo ssi

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2019
  • Posts: 4347
  • Total likes: 1420
  • DansDeals.com Hat Tips 44
  • Gender: Male
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5786 on: November 30, 2021, 12:04:25 PM »
I have a Dell laptop that I use with a dock (for 2 monitors, keyboard, and ethernet). Occasionally when I unplug it from the doc, the laptop's keyboard and trackpad don't work at all. Only the touchscreen works and when I use it to restart the laptop, it works fine. Does that mean it's not a hardware issue (since restarting fixes it)? Any advice how to troubleshoot?
TIA
Correct, probably not a hardware issue.
https://support.microsoft.com/en-us/topic/keyboard-doesn-t-work-right-after-unplug-or-undock-and-then-reconnecting-d6370de2-7854-f653-fa27-a0244fd8787e
_    ,
' )  /
 /  / __   _   _   o
(__/_(_)  /_)_/_)_<_
 //
(/

Offline etech0

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2013
  • Posts: 12201
  • Total likes: 2211
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: not lakewood
  • Programs: DDF
Re: Computer Troubleshooting/Help Master Thread
« Reply #5787 on: November 30, 2021, 12:07:34 PM »
Correct, probably not a hardware issue.
https://support.microsoft.com/en-us/topic/keyboard-doesn-t-work-right-after-unplug-or-undock-and-then-reconnecting-d6370de2-7854-f653-fa27-a0244fd8787e
Thanks! So this is slightly different, when I plug the dock back in the keyboard works, but the built in keyboard doesn't work until I restart. It doesn't happen every time but often...

Wondering if I should file an amex extended warranty claim and see what they say (I'm almost at the deadline for that)
Workflowy. You won't know what you're missing until you try it.

Online Yo ssi

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2019
  • Posts: 4347
  • Total likes: 1420
  • DansDeals.com Hat Tips 44
  • Gender: Male
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5788 on: November 30, 2021, 12:10:10 PM »
Thanks! So this is slightly different, when I plug the dock back in the keyboard works, but the built in keyboard doesn't work until I restart. It doesn't happen every time but often...

Wondering if I should file an amex extended warranty claim and see what they say (I'm almost at the deadline for that)
Try reinstalling the docks drivers.
_    ,
' )  /
 /  / __   _   _   o
(__/_(_)  /_)_/_)_<_
 //
(/

Offline etech0

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2013
  • Posts: 12201
  • Total likes: 2211
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: not lakewood
  • Programs: DDF
Re: Computer Troubleshooting/Help Master Thread
« Reply #5789 on: November 30, 2021, 12:11:29 PM »
Try reinstalling the docks drivers.
Thanks, will do!
Workflowy. You won't know what you're missing until you try it.

Offline etech0

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2013
  • Posts: 12201
  • Total likes: 2211
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: not lakewood
  • Programs: DDF
Re: Computer Troubleshooting/Help Master Thread
« Reply #5790 on: December 01, 2021, 10:47:46 AM »
Looks like it didn't fix it :(
Workflowy. You won't know what you're missing until you try it.

Online Yo ssi

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2019
  • Posts: 4347
  • Total likes: 1420
  • DansDeals.com Hat Tips 44
  • Gender: Male
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5791 on: December 01, 2021, 11:45:12 AM »
Looks like it didn't fix it :(
What's the dock model?
_    ,
' )  /
 /  / __   _   _   o
(__/_(_)  /_)_/_)_<_
 //
(/

Offline etech0

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2013
  • Posts: 12201
  • Total likes: 2211
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: not lakewood
  • Programs: DDF
Re: Computer Troubleshooting/Help Master Thread
« Reply #5792 on: December 01, 2021, 11:46:02 AM »
Workflowy. You won't know what you're missing until you try it.

Online Yo ssi

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2019
  • Posts: 4347
  • Total likes: 1420
  • DansDeals.com Hat Tips 44
  • Gender: Male
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5793 on: December 01, 2021, 12:07:19 PM »
There may be a setting to disable trackpad when external one is connected (check trackpad settings), make sure all your drivers are up to date. You can also check the bios for perhaps a similar setting. Otherwise I don't know.
_    ,
' )  /
 /  / __   _   _   o
(__/_(_)  /_)_/_)_<_
 //
(/

Offline etech0

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2013
  • Posts: 12201
  • Total likes: 2211
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: not lakewood
  • Programs: DDF
Re: Computer Troubleshooting/Help Master Thread
« Reply #5794 on: December 01, 2021, 12:09:08 PM »
There may be a setting to disable trackpad when external one is connected (check trackpad settings), make sure all your drivers are up to date. You can also check the bios for perhaps a similar setting. Otherwise I don't know.
The problem isn't when it's connected, the problem is that when I disconnect the dock, occasionally the trackpad and keyboard don't start working again. Drivers are up to date.
Workflowy. You won't know what you're missing until you try it.

Online Yo ssi

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2019
  • Posts: 4347
  • Total likes: 1420
  • DansDeals.com Hat Tips 44
  • Gender: Male
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5795 on: December 01, 2021, 12:13:45 PM »
The problem isn't when it's connected, the problem is that when I disconnect the dock, occasionally the trackpad and keyboard don't start working again. Drivers are up to date.
Right I got that, me thinks it has something to do with the dock taking over your trackpad and keyboard settings.
_    ,
' )  /
 /  / __   _   _   o
(__/_(_)  /_)_/_)_<_
 //
(/

Offline etech0

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2013
  • Posts: 12201
  • Total likes: 2211
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: not lakewood
  • Programs: DDF
Re: Computer Troubleshooting/Help Master Thread
« Reply #5796 on: December 01, 2021, 12:14:19 PM »
Right I got that, me thinks it has something to do with the dock taking over your trackpad and keyboard settings.
Which makes sense, but shouldn't it "un-take over" when it's unplugged?

Also, sometimes it works fine, it's hit or miss with this issue.
Workflowy. You won't know what you're missing until you try it.

Online Yo ssi

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2019
  • Posts: 4347
  • Total likes: 1420
  • DansDeals.com Hat Tips 44
  • Gender: Male
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5797 on: December 01, 2021, 12:16:25 PM »
Which makes sense, but shouldn't it "un-take over" when it's unplugged?

Also, sometimes it works fine, it's hit or miss with this issue.
It definitely should, what does your trackpad settings look like?
_    ,
' )  /
 /  / __   _   _   o
(__/_(_)  /_)_/_)_<_
 //
(/

Offline etech0

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2013
  • Posts: 12201
  • Total likes: 2211
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: not lakewood
  • Programs: DDF
Re: Computer Troubleshooting/Help Master Thread
« Reply #5798 on: December 01, 2021, 12:17:44 PM »
It definitely should, what does your trackpad settings look like?
"Leave touchpad on when mouse is connected" is on, I don't see anything else relevant.
Workflowy. You won't know what you're missing until you try it.

Online Yo ssi

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2019
  • Posts: 4347
  • Total likes: 1420
  • DansDeals.com Hat Tips 44
  • Gender: Male
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5799 on: December 01, 2021, 12:30:03 PM »
"Leave touchpad on when mouse is connected" is on, I don't see anything else relevant.
I don't know you can try playing with the settings, did you check your BIOS settings? Also does it matter which port you plug the dock into?
_    ,
' )  /
 /  / __   _   _   o
(__/_(_)  /_)_/_)_<_
 //
(/