Topic Wiki

I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

• Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
• Restart the computer. Hopefully this will take care of any issues
• If your problem has not yet been solved, try to Google it. There may be a very simple solution
• On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed

Apple iPhone Master Thread
« Last edited by Thingywingy on May 07, 2019, 08:00:02 PM »

Author Topic: Computer Troubleshooting/Help Master Thread  (Read 692641 times)

Offline pcgeek

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Dec 2013
  • Posts: 988
  • Total likes: 54
  • DansDeals.com Hat Tips 6
  • Gender: Male
    • View Profile
  • Location: פֹּה
Re: Computer Troubleshooting/Help Master Thread
« Reply #5900 on: January 17, 2022, 06:41:57 PM »
on a dell laptop my mouse suddendly started working the opposite way when holding down and scrolling, i have to pull down to scroll up and pull up to scroll down, how can i change that back to the other way
Search for dell touchpad settings. There should be a setting there for reverse scrolling or natural scrolling

Offline Yo ssi

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2019
  • Posts: 4910
  • Total likes: 1723
  • DansDeals.com Hat Tips 45
  • Gender: Male
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5901 on: January 17, 2022, 06:58:07 PM »
on a dell laptop my mouse suddendly started working the opposite way when holding down and scrolling, i have to pull down to scroll up and pull up to scroll down, how can i change that back to the other way
This
Search for dell touchpad settings. There should be a setting there for reverse scrolling or natural scrolling
Or if your referring to a physical mouse it would be in your mouse settings.
_    ,
' )  /
 /  / __   _   _   o
(__/_(_)  /_)_/_)_<_
 //
(/

Offline eli1571

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2009
  • Posts: 2290
  • Total likes: 12
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5902 on: January 17, 2022, 07:39:54 PM »
Search for dell touchpad settings. There should be a setting there for reverse scrolling or natural scrolling
thanx, was looking for it bit wasn't chilling up anywhere, will check again.

Offline eli1571

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2009
  • Posts: 2290
  • Total likes: 12
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5903 on: January 17, 2022, 07:40:23 PM »
ThisOr if your referring to a physical mouse it would be in your mouse settings.
its touch pad.

Offline Yo ssi

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2019
  • Posts: 4910
  • Total likes: 1723
  • DansDeals.com Hat Tips 45
  • Gender: Male
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5904 on: January 17, 2022, 09:20:14 PM »
_    ,
' )  /
 /  / __   _   _   o
(__/_(_)  /_)_/_)_<_
 //
(/

Offline Chuchum Ainer

  • Dansdeals Gold Elite
  • ***
  • Join Date: Apr 2020
  • Posts: 191
  • Total likes: 30
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5905 on: January 23, 2022, 12:15:40 AM »
Maybe someone here has an idea.

I've got a laptop that won't turn on.
At one point I got a warning screen that said
- Alert! TPM device not detected
-  Warning! Battery critically low
- Time of day not set please run setup program
- Invalid configuration information- please run setup program.
I hit diagnostics but it died right after.

Tried disconnecting the main battery and button battery and using either the barrel plug or the USB c. No dice. Reconnecting the batteries, no change.

When hitting the power button the key board backlight does come on.

I tried hooking it up to an external monitor, the monitor doesn't detect it.

Currently the power indicator sometimes shows normally, sometimes flashes orange.

Any ideas? I've ruled out the issue being with the display,  if the motherboard died it shouldn't have turned on that one time, and the backlight shouldn't come on. The temperature and fan seems fine.

Posting here as a last resort before bringing to a dell repair shop.

Edit: forgot to mention, laptop was recently updated to windows 11
« Last Edit: January 23, 2022, 12:37:03 AM by Chuchum Ainer »

Offline pcgeek

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Dec 2013
  • Posts: 988
  • Total likes: 54
  • DansDeals.com Hat Tips 6
  • Gender: Male
    • View Profile
  • Location: פֹּה
Re: Computer Troubleshooting/Help Master Thread
« Reply #5906 on: January 23, 2022, 12:32:26 AM »
Maybe someone here has an idea.

I've got a laptop that won't turn on.
At one point I got a warning screen that said
- Alert! TPM device not detected
-  Warning! Battery critically low
- Time of day not set please run setup program
- Invalid configuration information- please run setup program.
I hit diagnostics but it died right after.

Tried disconnecting the main battery and button battery and using either the barrel plug or the USB c. No dice. Reconnecting the batteries, no change.

When hitting the power button the key board backlight does come on.

I tried hooking it up to an external monitor, the monitor doesn't detect it.

Currently the power indicator sometimes shows normally, sometimes flashes orange.

Any ideas? I've ruled out the issue being with the display,  if the motherboard died it shouldn't have turned on that one time, and the backlight shouldn't come on. The temperature and fan seems fine.

Posting here as a last resort before bringing to a dell repair shop.
How long did you disconnect the CMOS (button) battery for? Try disconnecting it for ~30mins and if that doesn't work try a new CMOS battery.

Offline Chuchum Ainer

  • Dansdeals Gold Elite
  • ***
  • Join Date: Apr 2020
  • Posts: 191
  • Total likes: 30
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5907 on: January 23, 2022, 12:39:32 AM »
How long did you disconnect the CMOS (button) battery for? Try disconnecting it for ~30mins and if that doesn't work try a new CMOS battery.

Thanks, will try.
I did try powering it up using the power cable with neither battery connected. Will a normal laptop at least turn on with no cmos battery?

Offline Moshe Green

  • Dansdeals Gold Elite
  • ***
  • Join Date: Dec 2021
  • Posts: 181
  • Total likes: 90
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
  • Location: Israel
  • Programs: AA (Alcoholics Anonymous)
Re: Computer Troubleshooting/Help Master Thread
« Reply #5908 on: January 23, 2022, 05:06:44 AM »
Maybe someone here has an idea.

I've got a laptop that won't turn on.
At one point I got a warning screen that said
- Alert! TPM device not detected
-  Warning! Battery critically low
- Time of day not set please run setup program
- Invalid configuration information- please run setup program.
I hit diagnostics but it died right after.

Tried disconnecting the main battery and button battery and using either the barrel plug or the USB c. No dice. Reconnecting the batteries, no change.

When hitting the power button the key board backlight does come on.

I tried hooking it up to an external monitor, the monitor doesn't detect it.

Currently the power indicator sometimes shows normally, sometimes flashes orange.

Any ideas? I've ruled out the issue being with the display,  if the motherboard died it shouldn't have turned on that one time, and the backlight shouldn't come on. The temperature and fan seems fine.

Posting here as a last resort before bringing to a dell repair shop.

Edit: forgot to mention, laptop was recently updated to windows 11

is it under warranty?
"Our comments are so good, we don't need a signature"

Online chff

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2012
  • Posts: 5325
  • Total likes: 430
  • DansDeals.com Hat Tips 24
  • Gender: Male
    • View Profile
  • Location: NYC
  • Programs: All of them...
Re: Computer Troubleshooting/Help Master Thread
« Reply #5909 on: January 24, 2022, 10:36:25 PM »
I always put my PC to hibernate overnight/shabbos, and till I didn't press a key on my keyboard or the power it didn't start up. Suddenly last week it turns on right after I place it in hibernation mode, any idea what could be the issue?

Offline eli1571

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2009
  • Posts: 2290
  • Total likes: 12
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5910 on: January 26, 2022, 09:43:22 AM »





i cant seem to get to this page that shows this picture, by me its totally different

Offline Yo ssi

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2019
  • Posts: 4910
  • Total likes: 1723
  • DansDeals.com Hat Tips 45
  • Gender: Male
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5911 on: January 26, 2022, 11:14:33 AM »
i cant seem to get to this page that shows this picture, by me its totally different
Do you see a touchpad setting?
Send a screenshot if you can
_    ,
' )  /
 /  / __   _   _   o
(__/_(_)  /_)_/_)_<_
 //
(/

Offline Essen est zich

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2017
  • Posts: 1062
  • Total likes: 207
  • DansDeals.com Hat Tips 7
    • View Profile
  • Location: Abiya
Re: Computer Troubleshooting/Help Master Thread
« Reply #5912 on: January 27, 2022, 01:19:16 AM »
Any suggestions for a duplicate file finder/deleter?
I would like to copy over my files and pictures to my hard drive but many of the files will be duplicates. Is there a easy way to remove them?

Offline Yo ssi

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2019
  • Posts: 4910
  • Total likes: 1723
  • DansDeals.com Hat Tips 45
  • Gender: Male
    • View Profile
Re: Computer Troubleshooting/Help Master Thread
« Reply #5913 on: January 27, 2022, 02:10:50 AM »
Any suggestions for a duplicate file finder/deleter?
I would like to copy over my files and pictures to my hard drive but many of the files will be duplicates. Is there a easy way to remove them?
Checked here?
https://forums.dansdeals.com/index.php?topic=6491


This is mentioned IINM


ETA
found it
Best depends on your liking and what exactly you want to do (how complicated.)

While the following are classic and safe, always remember to read all windows of the installer and decline and offers they're trying to offer.

Auslogics Duplicate File Finder is probably the most known one https://www.auslogics.com/en/software/duplicate-file-finder/

dupeGuru is another one, probably more flexible and fully free (Auslogics has other premium offerings), https://dupeguru.voltaicideas.net/

CCleaner is obviously a known tool that can do this as well, but it has too many other things in the same package, https://www.ccleaner.com/ccleaner/download
« Last Edit: January 27, 2022, 02:15:48 AM by Yo ssi »
_    ,
' )  /
 /  / __   _   _   o
(__/_(_)  /_)_/_)_<_
 //
(/

Offline peace123

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2012
  • Posts: 1389
  • Total likes: 11
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: usa
Re: Computer Troubleshooting/Help Master Thread
« Reply #5914 on: January 28, 2022, 04:00:23 AM »
Can anyone help me with this?  I have an hp desktop pc that I have been using for  some years now and it is the hp P6-2378 pc. It has a 22 inch lcd type monitor . My problem is that when I turn the pc on by hitting the push power button on my pc, the monitor turns on with hp logo on the screen and something spinning but then it goes to blank  blue screen and stays like that . It doesn’t come up with my name  and space to enter in pin/password.  I am therefore unable to use the desktop pc. I tried solving the problem but unplugging everything snd waiting and plugging back on and I also turn on hit f10 for 8 secs . Down arrow screen  3 times and hit enter 2 times but still it is the same problem. I can’t contact hp tech support cos it asks me to enter my serial number and when I do it says warranty expired in 2013. Thanks for any help. Anyway I can fix this without paying lots of money ? Any easy steps you can show me to fix this ? I am not good at tech things .


« Last Edit: January 28, 2022, 04:04:18 AM by peace123 »

Offline Moshe Green

  • Dansdeals Gold Elite
  • ***
  • Join Date: Dec 2021
  • Posts: 181
  • Total likes: 90
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
  • Location: Israel
  • Programs: AA (Alcoholics Anonymous)
Re: Computer Troubleshooting/Help Master Thread
« Reply #5915 on: January 28, 2022, 05:03:45 AM »
Can anyone help me with this?  I have an hp desktop pc that I have been using for  some years now and it is the hp P6-2378 pc. It has a 22 inch lcd type monitor . My problem is that when I turn the pc on by hitting the push power button on my pc, the monitor turns on with hp logo on the screen and something spinning but then it goes to blank  blue screen and stays like that . It doesn’t come up with my name  and space to enter in pin/password.  I am therefore unable to use the desktop pc. I tried solving the problem but unplugging everything snd waiting and plugging back on and I also turn on hit f10 for 8 secs . Down arrow screen  3 times and hit enter 2 times but still it is the same problem. I can’t contact hp tech support cos it asks me to enter my serial number and when I do it says warranty expired in 2013. Thanks for any help. Anyway I can fix this without paying lots of money ? Any easy steps you can show me to fix this ? I am not good at tech things .



you have to troubleshoot. it can possibly be the hard drive thats causing problems. open the case and disconnect the hard drive from the power and from the sata cable, the cable that connects it to the motherboard. see if that gets you any further. by further i dont mean fixes the problem but at least lets you get into bios.
"Our comments are so good, we don't need a signature"

Offline peace123

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2012
  • Posts: 1389
  • Total likes: 11
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: usa
Re: Computer Troubleshooting/Help Master Thread
« Reply #5916 on: January 28, 2022, 11:50:15 AM »
you have to troubleshoot. it can possibly be the hard drive thats causing problems. open the case and disconnect the hard drive from the power and from the sata cable, the cable that connects it to the motherboard. see if that gets you any further. by further i dont mean fixes the problem but at least lets you get into bios.
I am not diy and don’t know anything about computer hardware issues. I am wondering where I should take my desktop to for cheap repair . Any one knows where is it cheaper to get this checked  and  fixed? Staples best buy micro center etc?  If I buy a new will cost me at least $600 for a decent one

Offline Moshe Green

  • Dansdeals Gold Elite
  • ***
  • Join Date: Dec 2021
  • Posts: 181
  • Total likes: 90
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
  • Location: Israel
  • Programs: AA (Alcoholics Anonymous)
Re: Computer Troubleshooting/Help Master Thread
« Reply #5917 on: January 29, 2022, 03:12:45 PM »
its really not so hard. google a video of unplugging a hard drive from a desktop and see how the guy does it.
"Our comments are so good, we don't need a signature"

Offline cozmohoot

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 4380
  • Total likes: 73
  • DansDeals.com Hat Tips 5
    • View Profile
  • Location: NY
Re: Computer Troubleshooting/Help Master Thread
« Reply #5918 on: February 08, 2022, 07:11:35 PM »
If the "server" pc doesnt have any screens attached to it, can the user that's remoting in with ms rdp still use their 2 screens?

Currently the server has 2 screens but I want to unplug them..

Offline Essen est zich

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2017
  • Posts: 1062
  • Total likes: 207
  • DansDeals.com Hat Tips 7
    • View Profile
  • Location: Abiya
Re: Computer Troubleshooting/Help Master Thread
« Reply #5919 on: February 08, 2022, 07:59:42 PM »
If the "server" pc doesnt have any screens attached to it, can the user that's remoting in with ms rdp still use their 2 screens?

Currently the server has 2 screens but I want to unplug them..

Based on my experience, Rdp will adjust to what the local PC has. If 1 monitor then 1 while connected to the other PC… if 2 then 2... If 3 then 3...
(One of the properties is to "extend" to all monitors)