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I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

• Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
• Restart the computer. Hopefully this will take care of any issues
• If your problem has not yet been solved, try to Google it. There may be a very simple solution
• On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed

Apple iPhone Master Thread
« Last edited by Thingywingy on May 07, 2019, 08:00:02 PM »

Author Topic: Computer Troubleshooting/Help Master Thread  (Read 994020 times)

Offline Yo ssi

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Re: Computer Troubleshooting/Help Master Thread
« Reply #6080 on: March 24, 2023, 10:08:05 AM »
Is it possible that the computer is getting too hot? Running extra monitors places greater strain on the graphics controller (integrated, I assume). (It wasn't that long ago that running extra monitors required a dedicated graphics card.) Do you find that the computer is running louder/hotter only when a monitor is in? If so, try clearing out dust from inside using a can of compressed air.
Interesting thought, it does have dedicated graphics though. It's a Thinkpad is always running hot, nothing more than usual. I'll try some compressed air.
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Offline Yo ssi

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Re: Computer Troubleshooting/Help Master Thread
« Reply #6081 on: March 24, 2023, 10:10:23 AM »
Whatever the issue is, if it happens 'only' when a 2nd screen is plugged in, you have to check if the problem comes from the monitor or from the laptop.
1) Try it with a different monitor.
2) Does your laptop have another port where you can plug in the HDMI or connect the 2nd screen with any other video cable?
3) Sometimes the issue can come with the motherboard itself that it has some faulty parts, Check if your laptop is still under warranty, if yes Lenovo can swap the motherboard, I've had it a few times.
There's only one HDMI port, sending it in is a pain and it means I'll be heavily limited till it gets back.
I should try another monitor but I don't think that's the issue.
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Re: Computer Troubleshooting/Help Master Thread
« Reply #6082 on: March 24, 2023, 10:14:54 AM »
There's only one HDMI port, sending it in is a pain and it means I'll be heavily limited till it gets back.
I should try another monitor but I don't think that's the issue.
By me they came down to swap the motherboard, I guess it depends on the level of warranty the laptop has.
Before troubleshooting further we have to eliminate the causes that's why you should test with a different monitor.
What other ports does the laptop have besides HDMI?

Offline Yo ssi

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Re: Computer Troubleshooting/Help Master Thread
« Reply #6083 on: March 24, 2023, 11:03:43 AM »
By me they came down to swap the motherboard, I guess it depends on the level of warranty the laptop has.
Before troubleshooting further we have to eliminate the causes that's why you should test with a different monitor.
What other ports does the laptop have besides HDMI?
Agreed the thing that makes it difficult is it's very random and not specific to the task I'm doing.

Ports:

1 Optional: Smart card reader
2 SD card reader
3 USB-A 3.2 Gen 1
4 Kensington lock slot
5 HDMI 2.1/2.0
6 USB-A 3.2 Gen 1 (always on)
7 Optional: Nano-SIM card slot
8 Headphone / mic combo
9 RJ45
10 USB-C
11 2 x USB-C Thunderbolt™ 4
12 Power in
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Online mlardi

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Re: Computer Troubleshooting/Help Master Thread
« Reply #6084 on: March 24, 2023, 11:43:51 AM »
Agreed the thing that makes it difficult is it's very random and not specific to the task I'm doing.

Ports:

1 Optional: Smart card reader
2 SD card reader
3 USB-A 3.2 Gen 1
4 Kensington lock slot
5 HDMI 2.1/2.0
6 USB-A 3.2 Gen 1 (always on)
7 Optional: Nano-SIM card slot
8 Headphone / mic combo
9 RJ45
10 USB-C
11 2 x USB-C Thunderbolt™ 4
12 Power in
You can try it with a USB C/A to HDMI and see if the original HDMI port is the issue
But I think the 1st step is to try with a different monitor. test and let us know.

Offline Yo ssi

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Re: Computer Troubleshooting/Help Master Thread
« Reply #6085 on: March 24, 2023, 11:51:00 AM »
You can try it with a USB C/A to HDMI and see if the original HDMI port is the issue
But I think the 1st step is to try with a different monitor. test and let us know.
I didn't like the USB C to HDMI because it caps it at 60hz, but I think I'll try that for a bit.


Anyone ever tried these compressed air things?
https://www.amazon.com/dp/B083LNC6NR
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Re: Computer Troubleshooting/Help Master Thread
« Reply #6086 on: March 24, 2023, 12:20:08 PM »
I didn't like the USB C to HDMI because it caps it at 60hz, but I think I'll try that for a bit.


Anyone ever tried these compressed air things?
https://www.amazon.com/dp/B083LNC6NR
Just get the USB c for testing. We have to eliminate the possible causes

Offline Darth1

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Re: Computer Troubleshooting/Help Master Thread
« Reply #6087 on: March 26, 2023, 12:05:28 AM »
I recently bought a new SSD and when I attach it to my laptop on my second slot the computer wont boot up, not even into BIOS. It just stays on the logo screen. I have a working SSD in my other slot. I know both slots work, only when I try putting in my new SSD am I having issues. I do have the boot preference in BIOS set to my old SSD slot. Any idea of what I should do?

Offline Moshe Green

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Re: Computer Troubleshooting/Help Master Thread
« Reply #6088 on: March 26, 2023, 05:22:02 AM »
I recently bought a new SSD and when I attach it to my laptop on my second slot the computer wont boot up, not even into BIOS. It just stays on the logo screen. I have a working SSD in my other slot. I know both slots work, only when I try putting in my new SSD am I having issues. I do have the boot preference in BIOS set to my old SSD slot. Any idea of what I should do?
its very very rare but its possible that the new SSD is broken. Can you try to put it in a different computer and see what happens?

Offline Yo ssi

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Re: Computer Troubleshooting/Help Master Thread
« Reply #6089 on: March 27, 2023, 04:21:48 PM »
It froze again!

A few things to note
I am using the same screen but this time using a HDMI adapter (which only worked once I change my screen to HDMI 2.0)
I had music playing from Spotify via Bluetooth and it stopped after a minute, preceded to resume for a minute until it finally stopped again (all with my mouse frozen)
Fans still spinning.
It didn't happen after clicking on anything I was just moving around my mouse (obviously other stuff could be happening in the background)
Brightness shortcut is working even through a Bluetooth connected keyboard

I'm not sure what the conclusion is but I'm leaning towards memory which if anyone knows a good way to test please let me know.
« Last Edit: March 27, 2023, 04:25:08 PM by Yo ssi »
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Re: Computer Troubleshooting/Help Master Thread
« Reply #6090 on: March 27, 2023, 05:46:17 PM »
It froze again!
I'm not sure what the conclusion is but I'm leaning towards memory which if anyone knows a good way to test please let me know.
Windows has a built-in RAM testing tool.
To launch the Windows Memory Diagnostic tool, open the Start menu, type “Windows Memory Diagnostic”, and press Enter.
You can also press Windows Key+R, type “mdsched.exe” into the Run dialog that appears, and press Enter.
You’ll need to reboot your computer to perform the test. While the test is happening, you won’t be able to use your computer.
To agree to this, click “Restart now and check for problems (recommended).” Be sure to save your work first. Your computer will immediately restart.
Your computer will restart and the Windows Memory Diagnostics Tool screen will appear. Just leave it be and let it perform the test. This may take several minutes. During this process, you’ll see a progress bar and a “Status” message will inform you if any problems have been detected during the process.
However, you don’t need to watch the test—you can leave your computer alone and come back to see the results later.
When it’s done, your computer will automatically reboot and return to the Windows desktop. After you log in, the test results will appear.



Offline Yo ssi

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Re: Computer Troubleshooting/Help Master Thread
« Reply #6091 on: March 27, 2023, 09:39:23 PM »
Windows has a built-in RAM testing tool.
To launch the Windows Memory Diagnostic tool, open the Start menu, type “Windows Memory Diagnostic”, and press Enter.
You can also press Windows Key+R, type “mdsched.exe” into the Run dialog that appears, and press Enter.
You’ll need to reboot your computer to perform the test. While the test is happening, you won’t be able to use your computer.
To agree to this, click “Restart now and check for problems (recommended).” Be sure to save your work first. Your computer will immediately restart.
Your computer will restart and the Windows Memory Diagnostics Tool screen will appear. Just leave it be and let it perform the test. This may take several minutes. During this process, you’ll see a progress bar and a “Status” message will inform you if any problems have been detected during the process.
However, you don’t need to watch the test—you can leave your computer alone and come back to see the results later.
When it’s done, your computer will automatically reboot and return to the Windows desktop. After you log in, the test results will appear.
Ran for 3 hours and got no results on boot! :-\

ETA
Nothing in event viewer. I only see a MemoryDiagnostics-Schedule, no results.
« Last Edit: March 27, 2023, 09:42:52 PM by Yo ssi »
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Re: Computer Troubleshooting/Help Master Thread
« Reply #6092 on: March 27, 2023, 11:14:04 PM »
Ran for 3 hours and got no results on boot! :-\

ETA
Nothing in event viewer. I only see a MemoryDiagnostics-Schedule, no results.
You can try to run it again, or try this software MemTest86
https://www.memtest86.com/

Offline Yo ssi

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Re: Computer Troubleshooting/Help Master Thread
« Reply #6093 on: March 28, 2023, 10:17:47 AM »
You can try to run it again, or try this software MemTest86
https://www.memtest86.com/
Tried to run it again, no luck. I guess I'll have to try MemTest86. I've seen it suggested.
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Offline Darth1

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Re: Computer Troubleshooting/Help Master Thread
« Reply #6094 on: March 28, 2023, 04:36:58 PM »
its very very rare but its possible that the new SSD is broken. Can you try to put it in a different computer and see what happens?
I used an external m.2 reader and was able to use the hard drive. I cloned my current hard drive onto the new one. I am still unable to use the new SSD! Whenever it is plugged into either of the 2 slots on my motherboard the computer wont boot up. Wont boot into bios either. I know both slots work. Any advice?

Offline Yo ssi

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Re: Computer Troubleshooting/Help Master Thread
« Reply #6095 on: March 29, 2023, 09:51:52 PM »
Update

I couldn't get the windows memory diagnostic tool to load the results after trying twice. Memtest86 I couldn't get to boot, I tried on two laptops.
Ending up going for Lenovo diagnostics it ran for about 15 hours and all tests passed.

Meanwhile have been using the screen on a 2nd laptop with no issues.

I'm not sure the next steps.
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Re: Computer Troubleshooting/Help Master Thread
« Reply #6096 on: March 30, 2023, 02:52:38 AM »
Update

I couldn't get the windows memory diagnostic tool to load the results after trying twice. Memtest86 I couldn't get to boot, I tried on two laptops.
Ending up going for Lenovo diagnostics it ran for about 15 hours and all tests passed.

Meanwhile have been using the screen on a 2nd laptop with no issues.

I'm not sure the next steps.
Make sure graphics load is being handled by the dedicated graphics card and not the integrated

Offline Yo ssi

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Re: Computer Troubleshooting/Help Master Thread
« Reply #6097 on: March 30, 2023, 10:45:05 AM »
Make sure graphics load is being handled by the dedicated graphics card and not the integrated
I turn on my laptop go to the Nvidia settings and switch it. I then plug in my screen and bam it's frozen
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Re: Computer Troubleshooting/Help Master Thread
« Reply #6098 on: March 30, 2023, 01:57:04 PM »
If I have a used hard drive. Unknown if there are any viruses on it. How can plug it in a way it won't affect my computer.

I don't mind plugging it in and having to reset my PC  if something is found. But I'm not sure how to check the hard drive
My Tapatalk notifications don't always work.

Offline yoshyosh

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Re: Computer Troubleshooting/Help Master Thread
« Reply #6099 on: March 30, 2023, 03:02:17 PM »
I turn on my laptop go to the Nvidia settings and switch it. I then plug in my screen and bam it's frozen
Update the drivers use the Windows graphics settings