Computer Troubleshooting/Help Master Thread

[etech0]

What is the file type of the gibberish files?

One ends with a period and no extension.
.76═
.î]w
.f$
.amε
and two folders that I can't open (I get an error The filename, directory name, or volume label syntax is incorrect.)

[Jojo202]

One ends with a period and no extension.
.76═
.î]w
.f$
.amε
and two folders that I can't open (I get an error The filename, directory name, or volume label syntax is incorrect.)

Did you try data recovery software?

[etech0]

Did you try data recovery software?

Running photorec now, I think it looks promising BH

[etech0]

Running photorec now, I think it looks promising BH

Looks like photorec got all except around 40. BH! Is there any reason to think that another recovery tool would find the rest?

[Jojo202]

Looks like photorec got all except around 40. BH! Is there any reason to think that another recovery tool would find the rest?

Always worth trying a different one, as sometimes they have different methods. Try Disk Drill,  ReclaimMe, DMDE, All have free trials/preview.

[Moshe Green]

Always worth trying a different one, as sometimes they have different methods. Try Disk Drill,  ReclaimMe, DMDE, All have free trials/preview.

also try recuva

[etech0]

Recuva didn't find any but it looks like DiskDrill found the rest BH. Now my issue is that I want to recover a few mb more than the free trial will let me. There are a few videos which I probably don't want but I wouldn't mind watching them to choose which one to skip. Is there any way to do that? The preview in the sidebar only shows the first frame (I think).

Thanks!

[Jojo202]

Recuva didn't find any but it looks like DiskDrill found the rest BH. Now my issue is that I want to recover a few mb more than the free trial will let me. There are a few videos which I probably don't want but I wouldn't mind watching them to choose which one to skip. Is there any way to do that? The preview in the sidebar only shows the first frame (I think).

Thanks!

Pay? Or use DMDE which can probably find it, and is sorta free:
_{*FOR FREE you can recover up to 4000 files from a chosen directory, with an unlimited number of repetitions.}

[etech0]

Pay? Or use DMDE which can probably find it, and is sorta free:
_{*FOR FREE you can recover up to 4000 files from a chosen directory, with an unlimited number of repetitions.}

It's $89, not worth it for a video that I might not care about. I'd just want to watch it first to make sure.
Will try DMDE

[Thingywingy]

I have an MX Keys and MX Master 3 connected to my laptop and am running Windows 10. I haven't had any Bluetooth problems for a while but yesterday it stopped working consistently. Instead, it works for a few minutes or seconds, then stops. It does this repeatedly. Even when it is not working, Windows Bluetooth window shows the devices connected. I restarted the computer, and even removed the devices from Bluetooth and reconnected them. I also checked and the laptop is not set to fast start. Still have the problem. An odd feature of the problem s that when I open up the Bluetooth and other devices window in setting, that sometime cause the Bluetooth to reconnect, although only for a couple of seconds.

I did a Windows a few days ago, and it seems like the problem started thereafter. I tried removing the Windows updates, but one of them cannot be removed (Servicing Stack 10.0.19041.4351). I don't KNOW whether the update cause the issue. Any suggestions?

[Jojo202]

I did a Windows [Update?] a few days ago, and it seems like the problem started thereafter. I tried removing the Windows updates, but one of them cannot be removed (Servicing Stack 10.0.19041.4351). I don't KNOW whether the update cause the issue. Any suggestions?

Try rolling back the update see if it helps...

[Thingywingy]

Try rolling back the update see if it helps...

"I tried removing the Windows updates, but one of them cannot be removed (Servicing Stack 10.0.19041.4351)."

[mevinyavin]

"I tried removing the Windows updates, but one of them cannot be removed (Servicing Stack 10.0.19041.4351)."

Can you recreate the issue using other bt devices?

[Thingywingy]

I found this a solution on reddit that seems to have worked for a lot of people but I am hoping someone here can help me with some of the more steps. srxela writes:

Solved. It´s an error between Intel drivers and new versions of Windows 10.

You have to edit the registry in order to prevent bluetooth suspend. Go to:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&ed1e05a&0&10\Device Parameters]

NOTE: After VID_8087&PID_0026, the next folder can change the number and letters depending of your hardware, but it´s easy to find it.

You have to add:

"DeviceSelectiveSuspended"=dword:00000000

"SelectiveSuspendEnabled"=dword:00000000

"SelectiveSuspendSupported"=dword:00000000

First key is already present, so only change from 1 to 0 value.

Second key is alredy present and it is already with 0 value.

Third key is the most important, you have to create it with DWORD 32, and give it 0 value. IF NOT CREATE this key, the changes reverts to default in the next restart.

Voilá. Problem fixed forever. Mouse working like a charm, fine, like always.

cdud added that:

I know this is a year old but I want to add for people who stumble on this from google.

The id, "VID_8087&PID_0026" is a instance ID and is different for every machine. You could open every Device Parameters sub-tree and find the RadioState key and guess which one, but the accurate way to figure it out is to go to Device Manager and right click on your Bluetooth adapter, go to the Details tab, from the Property dropdown menu, select "Device instance path" or "Matching device id" or "Hardware Ids", any of those will give you the id.

[Thingywingy]

I found this a solution on reddit that seems to have worked for a lot of people but I am hoping someone here can help me with some of the more steps. srxela writes:

Solved. It´s an error between Intel drivers and new versions of Windows 10.

You have to edit the registry in order to prevent bluetooth suspend. Go to:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_8087&PID_0026\5&ed1e05a&0&10\Device Parameters]

NOTE: After VID_8087&PID_0026, the next folder can change the number and letters depending of your hardware, but it´s easy to find it.

You have to add:

"DeviceSelectiveSuspended"=dword:00000000

"SelectiveSuspendEnabled"=dword:00000000

"SelectiveSuspendSupported"=dword:00000000

First key is already present, so only change from 1 to 0 value.

Second key is alredy present and it is already with 0 value.

Third key is the most important, you have to create it with DWORD 32, and give it 0 value. IF NOT CREATE this key, the changes reverts to default in the next restart.

Voilá. Problem fixed forever. Mouse working like a charm, fine, like always.

cdud added that:

I know this is a year old but I want to add for people who stumble on this from google.

The id, "VID_8087&PID_0026" is a instance ID and is different for every machine. You could open every Device Parameters sub-tree and find the RadioState key and guess which one, but the accurate way to figure it out is to go to Device Manager and right click on your Bluetooth adapter, go to the Details tab, from the Property dropdown menu, select "Device instance path" or "Matching device id" or "Hardware Ids", any of those will give you the id.

So I found the correct folder in the registry but am not sure how to make the edits.

1. While I DeviceSelectiveSuspended, I don't see SelectiveSuspendEnabled. It seems that I would have to create that as well (in additional to the SelectiveSuspendSupported")

2. When I right click to make a new X, I am there a few option. What am I creating? Key? String Value? Binary Value? Dword value (32)? Qword value (64)? Multi-String Value? Expandable String Value?

3. Should the "=dword:00000000" be part of the name/entry or am I putting that in the value data field once these entries are created?

I would greatly appreciate if anyone can assist me with this!

[Moshe Green]

So I found the correct folder in the registry but am not sure how to make the edits.

please remember that by editing your registry the wrong way you may ruin the windows and have to install it again...

[Yisroel Tech]

So I found the correct folder in the registry but am not sure how to make the edits.

1. While I DeviceSelectiveSuspended, I don't see SelectiveSuspendEnabled. It seems that I would have to create that as well (in additional to the SelectiveSuspendSupported")

2. When I right click to make a new X, I am there a few option. What am I creating? Key? String Value? Binary Value? Dword value (32)? Qword value (64)? Multi-String Value? Expandable String Value?

3. Should the "=dword:00000000" be part of the name/entry or am I putting that in the value data field once these entries are created?

I would greatly appreciate if anyone can assist me with this!

• Correct. If you want to follow that, you will need to create the ones that are missing
• You're creating a DWORD value
• The name of the value will be the SelectiveSuspendEnabled and the SelectiveSuspendSupported (and the Value Data - which comes up when double-clicking the value - will be - and is by default when creating - a 0

[etech0]

I'm trying to get the hard drive out of a friend's (dead) laptop to copy files off and one of the screws is stripped. Any ideas or tips? I tried stretching a rubber band over it (google suggested it) but couldn't get it turning at all. The screw head is very flat (it's from under the CD drive) so I can't grip it with pliers.

[Yo ssi]

I'm trying to get the hard drive out of a friend's (dead) laptop to copy files off and one of the screws is stripped. Any ideas or tips? I tried stretching a rubber band over it (google suggested it) but couldn't get it turning at all. The screw head is very flat (it's from under the CD drive) so I can't grip it with pliers.

If it's possible without killing the hard drive perhaps grind it out?

[etech0]

If it's possible without killing the hard drive perhaps grind it out?

Not the route I want to go down, I think...