Topic Wiki

I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
Restart the computer. Hopefully this will take care of any issues
If your problem has not yet been solved, try to Google it. There may be a very simple solution
On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed

Apple iPhone Master Thread
« Last edited by Thingywingy on May 07, 2019, 08:00:02 PM »

Author Topic: Computer Troubleshooting/Help Master Thread  (Read 373175 times)

Offline pixi

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3375 on: December 07, 2016, 11:31:54 PM »


For returning or for reuse for yourself?

What is the situation of the drive? Is it the only hard drive in a PC? Do you want to transfer the OS to another drive before?

With more details all around it'll be (mustn't be me but from anyone) much easier to advise.

I'd like to return/sell  it,  I used it for a few days (I cloned a old hdd onto it)  but I'm not using it anymore,  I don't need any info on that ssd.
money doesn't talk......      it SCREAMS !

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3376 on: December 07, 2016, 11:52:05 PM »

I'd like to return/sell  it,  I used it for a few days (I cloned a old hdd onto it)  but I'm not using it anymore,  I don't need any info on that ssd.
And it is located inside a PC that has another hard drive with an OS running? If yes the simplest (it seems that you didn't have too many secrets on it in this short time...) is simply formatting the drive with Windows (maybe first go with disk management and delete all partitions.)

If you are worried that info can be recovered by those who got it after you, then you should be able to do a more intense wipe with the SSD program from the drive manufacturers (all major ones have.)

Offline pixi

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3377 on: December 07, 2016, 11:57:24 PM »
And it is located inside a PC that has another hard drive with an OS running? If yes the simplest (it seems that you didn't have too many secrets on it in this short time...) is simply formatting the drive with Windows (maybe first go with disk management and delete all partitions.)

If you are worried that info can be recovered by those who got it after you, then you should be able to do a more intense wipe with the SSD program from the drive manufacturers (all major ones have.)
The ssd is currently located outside of the laptop..  It's single.
It's a Samsung evo 850..  Will samsung magician do the  job?
money doesn't talk......      it SCREAMS !

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3378 on: December 08, 2016, 12:01:14 AM »
The ssd is currently located outside of the laptop..  It's single.
It's a Samsung evo 850..  Will samsung magician do the  job?
Yes. If I'm not mistaken they call it Secure Erase.

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3379 on: December 08, 2016, 12:04:20 AM »
Yes. If I'm not mistaken they call it Secure Erase.
In order for Samsung magician to recognize my ssd it needs to be installed in my laptop (I'd  like to avoid the hassle) it won't recognize it if I just connect it via cable.
money doesn't talk......      it SCREAMS !

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3380 on: December 08, 2016, 12:08:19 AM »
In order for Samsung magician to recognize my ssd it needs to be installed in my laptop (I'd  like to avoid the hassle) it won't recognize it if I just connect it via cable.
Then I'd go the simple route...just go into Disk Management and delete one partitions and format it afterwards.

Offline David R

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3381 on: December 08, 2016, 12:52:57 AM »
In order for Samsung magician to recognize my ssd it needs to be installed in my laptop (I'd  like to avoid the hassle) it won't recognize it if I just connect it via cable.
You don't need Magician; you need the Secure Erase utility. If Secure Erase requires the drive to be inside, you could boot from a CD. If the display is unreadable when you run the utility, exit and then run it again with /s after the command, as follows:
segui0.exe /s

Sometimes it says that the drive is in a frozen state and prompts you to unplug the power cable while leaving the SATA data cable connected. That might not be possible on many laptop models.


Then I'd go the simple route...just go into Disk Management and delete one partitions and format it afterwards.

Yes, but you would have to do the full format rather than quick format, and that takes time. Secure Erase happens in seconds, assuming you can get it to work.
« Last Edit: December 08, 2016, 01:12:32 AM by David R »

Offline DanH

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3382 on: December 08, 2016, 03:07:57 AM »
Attach SSD via USB.  Open command prompt (as admin).  Enter the following commands (not including the ""):

1. "diskpart" (hit enter)
2. "list disk" (hit enter)
3. you will see a list of all connected drives. after determining which one is the ssd, type:
4. "select disk 1" (replace 1 with the ssd disk number)
5. "clean" (hit enter)
6. "exit" (hit enter)

Done. 

However, your stuff will be easily recoverable - so if you're worried about that, you'd need to do a more "secure" wipe.
For tech help feel free to Telegram me @DanTechSupp

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3383 on: December 08, 2016, 06:55:52 AM »
You don't need Magician; you need the Secure Erase utility. If Secure Erase requires the drive to be inside, you could boot from a CD. If the display is unreadable when you run the utility, exit and then run it again with /s after the command, as follows:
segui0.exe /s

Sometimes it says that the drive is in a frozen state and prompts you to unplug the power cable while leaving the SATA data cable connected. That might not be possible on many laptop models.


Yes, but you would have to do the full format rather than quick format, and that takes time. Secure Erase happens in seconds, assuming you can get it to work.
Full format won't securely wipe an ssd
And it wears out the drive for no reason.
« Last Edit: December 08, 2016, 07:03:02 AM by avromie7 »
I wonder what people who type "u" instead of "you" do with all their free time.

Online avromie7

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3384 on: December 08, 2016, 07:02:03 AM »
Attach SSD via USB.  Open command prompt (as admin).  Enter the following commands (not including the ""):

1. "diskpart" (hit enter)
2. "list disk" (hit enter)
3. you will see a list of all connected drives. after determining which one is the ssd, type:
4. "select disk 1" (replace 1 with the ssd disk number)
5. "clean" (hit enter)
6. "exit" (hit enter)

Done. 

However, your stuff will be easily recoverable - so if you're worried about that, you'd need to do a more "secure" wipe.
I've done some research into securely wiping ssds (or any flash memory), my understanding is that if you delete everything on the ssd and leave it plugged in, trim will take care of it all.
I wonder what people who type "u" instead of "you" do with all their free time.

Offline AnonymousUser

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3385 on: December 08, 2016, 08:57:42 AM »
I've done some research into securely wiping ssds (or any flash memory), my understanding is that if you delete everything on the ssd and leave it plugged in, trim will take care of it all.
Trim will run even without writing any new data?

Online avromie7

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3386 on: December 08, 2016, 08:59:30 AM »
Trim will run even without writing any new data?
My understanding is that it will work to free up all the partially written blocks whenever the drive is not in use.
I wonder what people who type "u" instead of "you" do with all their free time.

Offline David R

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3387 on: December 08, 2016, 09:14:33 AM »
Full format won't securely wipe an ssd
And it wears out the drive for no reason.
I agree that it wears it out for no reason. But if full formatting writes zeros to every sector, how would you ever recover anything after that?

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3388 on: December 08, 2016, 09:25:22 AM »
I agree that it wears it out for no reason. But if full formatting writes zeros to every sector, how would you ever recover anything after that?
Due to the way an ssd works, (unlike an hdd) in order to wear every sector evenly it decides where to write the data so there is no way to systematically write to   every single byte without a custom software from the manufacturer
I wonder what people who type "u" instead of "you" do with all their free time.

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Re: Computer Troubleshooting/Help Master Thread
« Reply #3389 on: December 08, 2016, 11:48:53 AM »
For tech help feel free to Telegram me @DanTechSupp