Topic Wiki

I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
Restart the computer. Hopefully this will take care of any issues
If your problem has not yet been solved, try to Google it. There may be a very simple solution
On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed
« Last edited by yesitsme on May 25, 2018, 03:22:44 PM »

Author Topic: Computer Troubleshooting/Help Master Thread  (Read 276304 times)

Offline Dovidnj

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5010 on: October 10, 2018, 09:19:08 PM »
It is hard to answer by just the general model number. And also - since this is a laptop that never came with Windows 7 - the drivers might not be compatible with Windows 7.

But try the following:
Touchpad = https://download.lenovo.com/consumer/mobiles/es3205af.exe
WiFi = https://download.lenovo.com/consumer/mobiles/esl003af.exe
Network = https://download.lenovo.com/consumer/mobiles/9uli08af.exe
You can also try installing the Lenovo Utility and see if it can find drivers (once you have network connection) = https://download.lenovo.com/consumer/mobiles/wwlb0d0e.exe

Once i get those files how do  i run them if my mouse and USB ports don't work?

Offline etech0

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5011 on: October 10, 2018, 09:20:22 PM »
Once i get those files how do  i run them if my mouse and USB ports don't work?
Do the built in trackpad mouse and keyboard work?

I did this once and I had to burn the network drivers onto a CD in order to install them, after that I was able to download the rest.
Workflowy. You won't know what you're missing until you try it.

Offline Dovidnj

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5012 on: October 10, 2018, 09:23:26 PM »
Do the built in trackpad mouse and keyboard work?

I did this once and I had to burn the network drivers onto a CD in order to install them, after that I was able to download the rest.

No, the built it mouse doesn't work. As well as my USB ports which is why i can't Use a flash drive to get the drivers...

Offline etech0

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5013 on: October 10, 2018, 09:24:41 PM »
No, the built it mouse doesn't work. As well as my USB ports which is why i can't Use a flash drive to get the drivers...
Does the CD player work (if it has one)?

If yes you may be able to get by with that and the keyboard - there are lots of keyboard shortcuts in windows and you may be able to use them to get that first driver installed (either USB / Mouse / Network)
Workflowy. You won't know what you're missing until you try it.

Offline Definitions

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5014 on: October 10, 2018, 09:27:34 PM »
Not sure what you are pointing out, but it is misleading to say "$1400 laptop" when speaking about a CPU since you can find laptops with this i7 for like $500 (one such https://www.edealinfo.com/d/00192563215615/Lenovo-IdeaPad-130-15-6-inch-HD-Laptop-with-Intel-Quad-Core).
I agree I was being misleading when I called it that.

This laptop costs $1400 for a lot of other reasons besides the processor...

And even the processor itself (and other components probably as well, RAM for example) so much newer is certainly better performing in a lot of things (besides the point that the i5 is probably used and worn out, and drivers etc are not really as new and supported.)
When you say that newer is better performing than old (assuming it's not worn out), in what way is it better?

Somebody I know just bought this laptop for AutoCAD and Revit work. I was told it costed $1400 so I figured it was a very good laptop. But then when I saw the specs I was like you spent that much money on a laptop and it doesn't even have a graphics card. And the processor is as good as my old $100 PC.
Granted it does have a nice screen, touch, 360 folding, thin, light and nice looking.
Jack of all trades, master of none.

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5015 on: October 10, 2018, 09:48:34 PM »
Somebody I know just bought this laptop for AutoCAD and Revit work. I was told it costed $1400 so I figured it was a very good laptop. But then when I saw the specs I was like you spent that much money on a laptop and it doesn't even have a graphics card. And the processor is as good as my old $100 PC.
Granted it does have a nice screen, touch, 360 folding, thin, light and nice looking.
It is not so granted...by you...

He paid for a portable machine (a 15.6" laptop would come with a great graphics card for this price) which your's is obviously not, and also for a nice amount of RAM, a generous SSD, and an ultra-premium screen clear and with a lot of real-estate (4K).

Newer is better due to compatibility, and improvements on all kind of CPU specs. (And also due to the fact that a CPU so old is almost certainly used and worn out.)

Offline Dovidnj

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5016 on: October 11, 2018, 07:42:09 AM »
Does the CD player work (if it has one)?

If yes you may be able to get by with that and the keyboard - there are lots of keyboard shortcuts in windows and you may be able to use them to get that first driver installed (either USB / Mouse / Network)

Didn't try the CD Player yet but as soon as i get my hands on a CD i will try.
Thanks!

Offline etech0

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5017 on: October 11, 2018, 08:14:49 AM »
Good luck!
Workflowy. You won't know what you're missing until you try it.

Offline Dovidnj

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5018 on: October 11, 2018, 06:44:55 PM »
Good luck!

Thanks!

Good news i got my hands on a CD today and tried installing the drivers Bad news is that ran the drivers (mouse and internet) even though then seem to have installed just fine my mouse and internet (even after a restart) still don't work- Any other suggestions?

Offline etech0

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5019 on: October 11, 2018, 08:21:05 PM »
Hmm, I don't know much about finding drivers. Can you look on Lenovo's website and see what internet / mouse drivers they list for your laptop's model number?

Otherwise, paging @Yisroel Tech
Workflowy. You won't know what you're missing until you try it.

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5020 on: October 11, 2018, 08:27:50 PM »
Thanks!

Good news i got my hands on a CD today and tried installing the drivers Bad news is that ran the drivers (mouse and internet) even though then seem to have installed just fine my mouse and internet (even after a restart) still don't work- Any other suggestions?
Works in bootable OS?

Tried different USB ports? (front/back)

What drivers (USB stuff maybe) seem to be missing in Device Manager?

Offline Dovidnj

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5021 on: October 11, 2018, 08:59:56 PM »
Hmm, I don't know much about finding drivers. Can you look on Lenovo's website and see what internet / mouse drivers they list for your laptop's model number?

Otherwise, paging @Yisroel Tech

I have looked a the Lenovo website and that's where saw some drivers
(and I believe that also is where @Yisroel Tech was got those driver links from but as he suggested they might not be compatible with Windows 7).

Offline Dovidnj

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5022 on: October 11, 2018, 09:05:50 PM »
Works in bootable OS?

Tried different USB ports? (front/back)

What drivers (USB stuff maybe) seem to be missing in Device Manager?
1.The Mouse? how do I test that when it's booting up?
2.Yes
3. When I go to Device manager there is a lot of yellow (which I believe indicates that there is some type of issue with it)

Offline Yisroel Tech

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5023 on: October 11, 2018, 09:09:31 PM »
1.The Mouse? how do I test that when it's booting up?
2.Yes
3. When I go to Device manager there is a lot of yellow (which I believe indicates that there is some type of issue with it)
1. I was referring to a live USB/CD with another operating system like Linux. But let's leave that for now.

3. Possible to got a picture from all the yellow ones?

Offline Dovidnj

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5024 on: October 11, 2018, 11:11:40 PM »
1. I was referring to a live USB/CD with another operating system like Linux. But let's leave that for now.

3. Possible to got a picture from all the yellow ones?
3. I'll take one next i can...