Author Topic: Computer Troubleshooting/Help Master Thread (Read 989729 times)

cozmohoot · « **Reply #5160 on:** March 24, 2019, 06:36:20 PM »

Quote from: Yisroel Tech on March 24, 2019, 04:58:34 PM

It is one of the currently very active ransomware viruses. See here for details: https://www.bleepingcomputer.com/forums/t/671473/stop-ransomware-promorad-promorad2-promok-readmetxt-support-topic/

Thanks.
I'm on mobile now so it's hard to really look into this.
After she ran malwarebytes the machine was running properly just couldn't use files then all of a sudden it went into automatic repair mode but said it couldn't be repaired.
"PC ran into problem and needs to restart"
System restore didnt work either....

Yisroel Tech · « **Reply #5161 on:** March 24, 2019, 06:42:25 PM »

Quote from: cozmohoot on March 24, 2019, 06:36:20 PM

Thanks.
I'm on mobile now so it's hard to really look into this.
After she ran malwarebytes the machine was running properly just couldn't use files then all of a sudden it went into automatic repair mode but said it couldn't be repaired.
"PC ran into problem and needs to restart"
System restore didnt work either....

Probably some system file got encrypted, or Malwarebytes corrupted something... It is extremely hard to give any guidance for an unbootable computer to a non-pro.

cozmohoot · « **Reply #5162 on:** March 24, 2019, 07:06:01 PM »

I might not be a pro but I am very tech savvy.
I was having problems helping her since I was mobile all day and couldn't really look into it.

I did have her boot into safe mode to download malwarebytes hoping that would fix it.

Yisroel Tech · « **Reply #5163 on:** March 24, 2019, 07:18:31 PM »

Quote from: cozmohoot on March 24, 2019, 07:06:01 PM

I might not be a pro but I am very tech savvy.
I was having problems helping her since I was mobile all day and couldn't really look into it.

I did have her boot into safe mode to download Malwarebytes hoping that would fix it.

I'm talking about her being not a pro...

Does it still boot in Safe Mode?

yoshyosh · « **Reply #5164 on:** March 24, 2019, 07:22:57 PM »

Quote from: cozmohoot on March 24, 2019, 07:06:01 PM

I did have her boot into safe mode to download malwarebytes hoping that would fix it.

use a different device to create a bootable drive with an antivirus os https://www.lifewire.com/free-bootable-antivirus-tools-2625785

Yisroel Tech · « **Reply #5165 on:** March 24, 2019, 07:29:17 PM »

Quote from: yoshyosh on March 24, 2019, 07:22:57 PM

use a different device to create a bootable drive with an antivirus os https://www.lifewire.com/free-bootable-antivirus-tools-2625785

The issue is unlikely to be the active virus (which is ransomware that encrypts files) but rather files already affected by it. Unlikely that an Antivirus can help.

cozmohoot · « **Reply #5166 on:** March 25, 2019, 10:43:23 AM »

What's strange is that this ransom has been there at least 10 days and didnt ask for money.
Last week her google drive all of a sudden got way over quota so we deleted basically everything to bring it back down.
I remember seeing promorad2 at the time but didnt think anything of it.

After we cleared it I only set her desktop to be backed up and not other files...

Is there a way to recover fully deleted items from google drive?

DanH · « **Reply #5167 on:** March 26, 2019, 06:44:27 AM »

Quote from: cozmohoot on March 25, 2019, 10:43:23 AM

Is there a way to recover fully deleted items from google drive?

Contact Google

sky121 · « **Reply #5168 on:** March 26, 2019, 09:55:02 AM »

My computer is turning on. I hear the startup sounds and the screen is lighting up but it's black. Any ideas of how to fix it? Windows 7 pro if that helps.

Yisroel Tech · « **Reply #5169 on:** March 26, 2019, 01:22:22 PM »

Quote from: sky121 on March 26, 2019, 09:55:02 AM

My computer is turning on. I hear the startup sounds and the screen is lighting up but it's black. Any ideas of how to fix it? Windows 7 pro if that helps.

Laptop or desktop?
Any connected peripherals?
If desktop, how many video outputs and which one are you using?
Is the mouse pointer visible on the black screen?

sky121 · « **Reply #5170 on:** March 26, 2019, 03:22:07 PM »

Quote from: Yisroel Tech on March 26, 2019, 01:22:22 PM

Laptop or desktop?
Any connected peripherals?
If desktop, how many video outputs and which one are you using?
Is the mouse pointer visible on the black screen?

This was on a laptop. I did get it to turn on after unplugging it from the power adapter and taking out the battery. I did that a few times and then it finally turned on the right way. I'm just trying to figure out what happened and I'm concerned that I may need a new computer soon. Any ideas what might have caused it?

Boruch999 · « **Reply #5171 on:** April 07, 2019, 03:19:24 PM »

Any reason this won't work for an SSD taken out of a laptop?

https://www.aliexpress.com/item/Centechia-4-Colors-2-5-inch-USB-2-0-SATA-HD-Box-HDD-Hard-Drive-External/32833297904.html

DanH · « **Reply #5172 on:** April 07, 2019, 03:21:28 PM »

Quote from: Boruch999 on April 07, 2019, 03:19:24 PM

Any reason this won't work for an SSD taken out of a laptop?

https://www.aliexpress.com/item/Centechia-4-Colors-2-5-inch-USB-2-0-SATA-HD-Box-HDD-Hard-Drive-External/32833297904.html

Should work. Scary though, too cheap.

Boruch999 · « **Reply #5173 on:** April 07, 2019, 04:27:42 PM »

Quote from: DanH on April 07, 2019, 03:21:28 PM

Should work. Scary though, too cheap.

Currently using it for an old HDD, no issues.

Boruch999 · « **Reply #5174 on:** April 08, 2019, 06:27:04 AM »

I have an Acer Aspire 5 laptop. Some of the keys stop working intermittently. p, u, t, j. Restart sometimes helps. Other times have hitting the key repeatedly or hard it starts working. Is this fixable?

kayef · « **Reply #5175 on:** April 08, 2019, 11:25:42 AM »

Quote from: DanH on April 07, 2019, 03:21:28 PM

Should work. Scary though, too cheap.

Just for an enclosure?

Usflag · « **Reply #5176 on:** April 09, 2019, 09:08:17 AM »

Most keyboards have keys that can be pryed off gently. Check if there is dirt underneath, that is blocking the key from being fully depressed.

Boruch999 · « **Reply #5177 on:** April 10, 2019, 03:10:13 AM »

Quote from: Usflag on April 09, 2019, 09:08:17 AM

Most keyboards have keys that can be pryed off gently. Check if there is dirt underneath, that is blocking the key from being fully depressed.

I don't think so. They feel like they are depressing just fine and when a key is acting up, prying it up and pushing the rubbery pad underneath doesn't seem to make a difference.

Also, when it's acting up, a bunch of keys don't work properly. When they are working properly, they all are.

sky121 · « **Reply #5178 on:** April 10, 2019, 10:48:06 AM »

Quote from: Yisroel Tech on March 26, 2019, 01:22:22 PM

Laptop or desktop?
Any connected peripherals?
If desktop, how many video outputs and which one are you using?
Is the mouse pointer visible on the black screen?

Any ideas? This keeps happening- turn the computer one and off 20 times before it turns on correctly.

eli1571 · « **Reply #5179 on:** April 11, 2019, 07:49:36 AM »

how can i put the battery symbol (to see how much juice is left) on the bottom right hand corner of my screen ?
used to be there but disappeared recently

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Author Topic: Computer Troubleshooting/Help Master Thread (Read 989729 times)