Topic Wiki

I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

• Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
• Restart the computer. Hopefully this will take care of any issues
• If your problem has not yet been solved, try to Google it. There may be a very simple solution
• On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed

Apple iPhone Master Thread
« Last edited by Thingywingy on May 07, 2019, 08:00:02 PM »

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Author Topic: Computer Troubleshooting/Help Master Thread  (Read 990882 times)

Online Yo ssi

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5780 on: November 24, 2021, 06:41:59 PM »
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Offline Happyguy

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Re: Computer Troubleshooting/Help Master Thread
« Reply #5781 on: November 24, 2021, 06:55:30 PM »
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Re: Computer Troubleshooting/Help Master Thread
« Reply #5782 on: November 24, 2021, 07:01:18 PM »
Quote from: Happyguy on November 24, 2021, 06:55:30 PM
Thanks a lot - it worked!
Np - as always GIYF
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Re: Computer Troubleshooting/Help Master Thread
« Reply #5783 on: November 25, 2021, 03:17:54 PM »
Quote from: Yo ssi on November 24, 2021, 07:01:18 PM
Np - as always GIYF
I did that but I kept getting irrelevant articles :o
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Re: Computer Troubleshooting/Help Master Thread
« Reply #5784 on: November 25, 2021, 03:45:54 PM »
Quote from: Happyguy on November 25, 2021, 03:17:54 PM
I did that but I kept getting irrelevant articles :o
Dunno I highlighted your words and hit enter.. ;)
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Re: Computer Troubleshooting/Help Master Thread
« Reply #5785 on: November 30, 2021, 10:19:09 AM »
I have a Dell laptop that I use with a dock (for 2 monitors, keyboard, and ethernet). Occasionally when I unplug it from the doc, the laptop's keyboard and trackpad don't work at all. Only the touchscreen works and when I use it to restart the laptop, it works fine. Does that mean it's not a hardware issue (since restarting fixes it)? Any advice how to troubleshoot?
TIA
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Re: Computer Troubleshooting/Help Master Thread
« Reply #5786 on: November 30, 2021, 12:04:25 PM »
Quote from: etech0 on November 30, 2021, 10:19:09 AM
I have a Dell laptop that I use with a dock (for 2 monitors, keyboard, and ethernet). Occasionally when I unplug it from the doc, the laptop's keyboard and trackpad don't work at all. Only the touchscreen works and when I use it to restart the laptop, it works fine. Does that mean it's not a hardware issue (since restarting fixes it)? Any advice how to troubleshoot?
TIA
Correct, probably not a hardware issue.
https://support.microsoft.com/en-us/topic/keyboard-doesn-t-work-right-after-unplug-or-undock-and-then-reconnecting-d6370de2-7854-f653-fa27-a0244fd8787e
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Re: Computer Troubleshooting/Help Master Thread
« Reply #5787 on: November 30, 2021, 12:07:34 PM »
Quote from: Yo ssi on November 30, 2021, 12:04:25 PM
Correct, probably not a hardware issue.
https://support.microsoft.com/en-us/topic/keyboard-doesn-t-work-right-after-unplug-or-undock-and-then-reconnecting-d6370de2-7854-f653-fa27-a0244fd8787e
Thanks! So this is slightly different, when I plug the dock back in the keyboard works, but the built in keyboard doesn't work until I restart. It doesn't happen every time but often...

Wondering if I should file an amex extended warranty claim and see what they say (I'm almost at the deadline for that)
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Re: Computer Troubleshooting/Help Master Thread
« Reply #5788 on: November 30, 2021, 12:10:10 PM »
Quote from: etech0 on November 30, 2021, 12:07:34 PM
Thanks! So this is slightly different, when I plug the dock back in the keyboard works, but the built in keyboard doesn't work until I restart. It doesn't happen every time but often...

Wondering if I should file an amex extended warranty claim and see what they say (I'm almost at the deadline for that)
Try reinstalling the docks drivers.
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Re: Computer Troubleshooting/Help Master Thread
« Reply #5789 on: November 30, 2021, 12:11:29 PM »
Quote from: Yo ssi on November 30, 2021, 12:10:10 PM
Try reinstalling the docks drivers.
Thanks, will do!
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Re: Computer Troubleshooting/Help Master Thread
« Reply #5790 on: December 01, 2021, 10:47:46 AM »
Looks like it didn't fix it :(
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Re: Computer Troubleshooting/Help Master Thread
« Reply #5791 on: December 01, 2021, 11:45:12 AM »
Quote from: etech0 on December 01, 2021, 10:47:46 AM
Looks like it didn't fix it :(
What's the dock model?
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Re: Computer Troubleshooting/Help Master Thread
« Reply #5792 on: December 01, 2021, 11:46:02 AM »
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Re: Computer Troubleshooting/Help Master Thread
« Reply #5793 on: December 01, 2021, 12:07:19 PM »
There may be a setting to disable trackpad when external one is connected (check trackpad settings), make sure all your drivers are up to date. You can also check the bios for perhaps a similar setting. Otherwise I don't know.
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Re: Computer Troubleshooting/Help Master Thread
« Reply #5794 on: December 01, 2021, 12:09:08 PM »
Quote from: Yo ssi on December 01, 2021, 12:07:19 PM
There may be a setting to disable trackpad when external one is connected (check trackpad settings), make sure all your drivers are up to date. You can also check the bios for perhaps a similar setting. Otherwise I don't know.
The problem isn't when it's connected, the problem is that when I disconnect the dock, occasionally the trackpad and keyboard don't start working again. Drivers are up to date.
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Re: Computer Troubleshooting/Help Master Thread
« Reply #5795 on: December 01, 2021, 12:13:45 PM »
Quote from: etech0 on December 01, 2021, 12:09:08 PM
The problem isn't when it's connected, the problem is that when I disconnect the dock, occasionally the trackpad and keyboard don't start working again. Drivers are up to date.
Right I got that, me thinks it has something to do with the dock taking over your trackpad and keyboard settings.
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Re: Computer Troubleshooting/Help Master Thread
« Reply #5796 on: December 01, 2021, 12:14:19 PM »
Quote from: Yo ssi on December 01, 2021, 12:13:45 PM
Right I got that, me thinks it has something to do with the dock taking over your trackpad and keyboard settings.
Which makes sense, but shouldn't it "un-take over" when it's unplugged?

Also, sometimes it works fine, it's hit or miss with this issue.
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Re: Computer Troubleshooting/Help Master Thread
« Reply #5797 on: December 01, 2021, 12:16:25 PM »
Quote from: etech0 on December 01, 2021, 12:14:19 PM
Which makes sense, but shouldn't it "un-take over" when it's unplugged?

Also, sometimes it works fine, it's hit or miss with this issue.
It definitely should, what does your trackpad settings look like?
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Re: Computer Troubleshooting/Help Master Thread
« Reply #5798 on: December 01, 2021, 12:17:44 PM »
Quote from: Yo ssi on December 01, 2021, 12:16:25 PM
It definitely should, what does your trackpad settings look like?
"Leave touchpad on when mouse is connected" is on, I don't see anything else relevant.
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Re: Computer Troubleshooting/Help Master Thread
« Reply #5799 on: December 01, 2021, 12:30:03 PM »
Quote from: etech0 on December 01, 2021, 12:17:44 PM
"Leave touchpad on when mouse is connected" is on, I don't see anything else relevant.
I don't know you can try playing with the settings, did you check your BIOS settings? Also does it matter which port you plug the dock into?
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