Computer Troubleshooting/Help Master Thread

[etech0]

Maybe just asking for help did the trick! I went back to another screwdriver and with some extra force it came out. B"H!!

[etech0]

Question for anyone familiar with DiskDrill:
I canceled a recovery that was in progress because it was taking forever, and then started a new recovery on a much smaller subset of files (into another location). Does anyone know if the files that were recovered before I canceled the first run will be recovered again in the second run?

[etech0]

Any recommendations for a portable hotspot and plan for temporary use (say about a week)? Someone asked me and I don't know where to start. Is there anything easy and prepaid to buy?

[DaasTora]

Any recommendations for a portable hotspot and plan for temporary use (say about a week)? Someone asked me and I don't know where to start. Is there anything easy and prepaid to buy?

Why would you buy for one week. Many local stores have rentals. Unless they’re very expensive?

[etech0]

Why would you buy for one week. Many local stores have rentals. Unless they’re very expensive?

I have no idea, that's why I'm asking here

[DaasTora]

I have no idea, that's why I'm asking here

Check this thread for the cheapest plan I’ve seen so far. https://forums.dansdeals.com/index.php?topic=130073.0
As for the hotspot, you can get one for $20 on Amazon https://a.co/d/i2zXuQ but it obviously won’t be the best (the rental store will probably provide this one too).

[etech0]

Check this thread for the cheapest plan I’ve seen so far. https://forums.dansdeals.com/index.php?topic=130073.0
As for the hotspot, you can get one for $20 on Amazon https://a.co/d/i2zXuQ but it obviously won’t be the best (the rental store will probably provide this one too).

Thanks! second link doesn't work.

[etech0]

Why would you buy for one week. Many local stores have rentals. Unless they’re very expensive?

Thanks for the tip - they picked up a 1 week rental device at a local cell phone store

[yossig]

Hi All,

I have a pretty expensive Dell XPS 15 7590 laptop that I bought about five years ago from Dell, (MSRP was approx 1800-2000 but I paid a lot less with amex credits and Black Friday deals).

My specs are as follows,

I7-9750H
16GB Ram
512gb SSD (50% full)
Nevidia GTX 1650 (version 546.09)

I’ve used it for light work/emails/ some heavy PDF/Bluebeam markups, ETC. recently it started acting very slow, it literally takes a few seconds for it to follow commands, open files, it freezes often and restart randomly. So much so that I’d rather use my wife new $500 Inspiron laptop as it works like a breeze.

I tried checking the Task Manager and and it appears that the windows defender app is constantly running and can use 7%-10% of processing power or more at times.

I would appreciate any advice and I am okay putting in some money fixing it if that can be done..

Special thanks to @mevinyavin for directing me to this thread!

TIA!

[Yo ssi]

Perhaps worth a reset?

[yossig]

Perhaps worth a reset?

how do make sure my content doesn’t get deleted? I have OneDrive Syncing but how do I know if it covers everything on the laptop?

Also, will I loss the programs I paid for like Adobe etc?

[Yo ssi]

how do make sure my content doesn’t get deleted? I have OneDrive Syncing but how do I know if it covers everything on the laptop?

Also, will I loss the programs I paid for like Adobe etc?

I suppose you'd check and triple check one drive and sync it as well as save everything to another 10 hard drives "just in case", it takes work but is usually (always) worth it in the end.

If you paid for the license then you should set, just like if you buy a new computer. Don't know specifics on all programs.

[Jojo202]

Hi All,

I have a pretty expensive Dell XPS 15 7590 laptop that I bought about five years ago from Dell, (MSRP was approx 1800-2000 but I paid a lot less with
(.....Truncated.....)

I have a Dell XPS 13 and literally the moment I read your post it started doing the same thing to me. Even a restart didnt help, but plugging it in solved it...(?) Over the years, I've been having so any random issues, I feel like I got a lemon. Screen randomly turning off. or computer randomly shutting down high temps and fan speed during light usage, And a bunch of other stuff that is probably windows fault, not Dells fault, but it just doesn't make me feel any more comfortable with buying another Dell.

Perhaps worth a reset?

Reset is a little extreme. Start with booting into safe mode and test it out. If Its better, it could just be some software slowing it down, in which case you can perform a clean boot to help you isolate the cause of the problem. Good luck. If it helps for you I may gather enough courage to start trying to fix my own issues...

how do make sure my content doesn’t get deleted? I have OneDrive Syncing but how do I know if it covers everything on the laptop?
Also, will I loss the programs I paid for like Adobe etc?

If you decide to go this route you can check in your windows setting whats set to backup, then login to one drive and check the folder contents manually to make sure. In regard to the programs are they online subscriptions? one-time downloads? It would vary based on the company and their policies. If you give I specific list I can try to help break it down with you.

[Yo ssi]

Reset is a little extreme.

Agreed, but worth it every time!

I pretty much changed the way I have things, that at anytime my computer can break and I can pick up and start again relatively quickly with no data loss. Having to do resets a few times gave me the push to do it, I'd recommend everyone to do the same. A computer shouldn't be used as a storage device.

I wish it were as easy on a phone

[Chuchum Ainer]

I have a Dell XPS 13 and literally the moment I read your post it started doing the same thing to me. Even a restart didnt help, but plugging it in solved it...(?) Over the years, I've been having so any random issues, I feel like I got a lemon. Screen randomly turning off. or computer randomly shutting down high temps and fan speed during light usage, And a bunch of other stuff that is probably windows fault, not Dells fault, but it just doesn't make me feel any more comfortable with buying another Dell.

To me this sounds like the computer is overheating or getting throttled for some other reason. Was it low on battery?

[Jojo202]

To me this sounds like the computer is overheating or getting throttled for some other reason. Was it low on battery?

Some of the issues were probably caused by something like that, like random scheduled tasks happening in the background, like update checks or antivirus scans. But I blame the hardware a little also. No consistent problem (except for general slowdowns), But definitely a bunch of strange stuff. Whenever I plug it in, the screen flicker is for a few moments. It's rare, but it can sometimes shut down while I am working. Opening the lid is supposed to power it on, but sometimes screen turns on, then off starts, then turns off and doesn't turn back on till I press and hold the power button. Month with 75% battery It suddenly shut down, saying battery critical. Its just random. I have basically only ever used a desktop before and I as far as I can tell, most laptops cant  match even an underpowered desktop- In like the time it takes from when I click a file till it opens.... Or I got a dud.

[Chuchum Ainer]

as far as I can tell, most laptops cant  match even an underpowered desktop-

agreed

[Thingywingy]

• Correct. If you want to follow that, you will need to create the ones that are missing
• You're creating a DWORD value
• The name of the value will be the SelectiveSuspendEnabled and the SelectiveSuspendSupported (and the Value Data - which comes up when double-clicking the value - will be - and is by default when creating - a 0

I don't know if its related to my previous Bluetooth problem but I am am not able to connect any Bluetooth devices to my Dell XPS 13 (Windows 10).

In Bluetooth settings, it shows that "Bluetooth is turned off.

Bluetooth does not show up in the device manager unless I show hidden devices.

When I try Bluetooth troubleshooter, it concludes that "Device does not have Bluetooth."

I tried restarting Bluetooth Audio Gateway Services, Bluetooth Support Services, and Bluetooth User Support Services from with "Services," but that has also not helped.

PLEASE HELP!

[Moshe Green]

I don't know if its related to my previous Bluetooth problem but I am am not able to connect any Bluetooth devices to my Dell XPS 13 (Windows 10).

In Bluetooth settings, it shows that "Bluetooth is turned off.

Bluetooth does not show up in the device manager unless I show hidden devices.

When I try Bluetooth troubleshooter, it concludes that "Device does not have Bluetooth."

I tried restarting Bluetooth Audio Gateway Services, Bluetooth Support Services, and Bluetooth User Support Services from with "Services," but that has also not helped.

PLEASE HELP!

Try uninstalling the bluetooth driver (in device manager) and then searching for new devices.

[Thingywingy]

Try uninstalling the bluetooth driver (in device manager) and then searching for new devices.

Tried that, does not help. As mentioned, Bluetooth does not show up in device manager unless I show hidden. Also, when I click on properties, I get message that: "Currently, this hardware device is not connected to the computer. (Code 45) To fix this problem, reconnect this hardware device to the computer."