Topic Wiki

I figured that even this thread can have a wiki.
If your computer or phone is giving you issues:

Please read this before posting: 4 Reasons Why IT People Ignore Your Requests for Help
Restart the computer. Hopefully this will take care of any issues
If your problem has not yet been solved, try to Google it. There may be a very simple solution
On a Windows computer, a system restore may do the trick.
(This is a work in progress, please feel free to add whatever you may feel is helpful)


Please post whether or not the problem was fixed

Apple iPhone Master Thread
« Last edited by Thingywingy on May 07, 2019, 08:00:02 PM »

Author Topic: Computer Troubleshooting/Help Master Thread  (Read 1069792 times)

Offline Ergel

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Re: Computer Troubleshooting/Help Master Thread
« Reply #340 on: December 12, 2013, 10:50:18 AM »
Yes.
See for yourself:
http://support.asus.com/ServiceHome.aspx?SLanguage=en

Go to download driver.  Put in your laptop model.  Select W7 64 as OS.  go to BIOS utilities.
"Sorrry, this program only supports ASUS notebook!"
???
Life isn't about checking the boxes. Nobody cares.

Offline DanH

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Re: Computer Troubleshooting/Help Master Thread
« Reply #341 on: December 12, 2013, 11:20:03 AM »
Install this first http://dlcdnet.asus.com/pub/ASUS/nb/Drivers/ATKPackage/ATKPackage_Win7_64_Z100020.zip
Asus doesn't recognize itself until after installing that.
« Last Edit: December 12, 2013, 11:23:21 AM by DanH »
For tech help feel free to Telegram me @DanTechSupp

Offline Ergel

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Re: Computer Troubleshooting/Help Master Thread
« Reply #342 on: December 12, 2013, 12:46:50 PM »
I'm pretty sure you solved the issue. Will let you know for sure later.
Thanks so much for your help!!!!!!!!!!!!!
Life isn't about checking the boxes. Nobody cares.

Offline Ergel

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Re: Computer Troubleshooting/Help Master Thread
« Reply #343 on: December 12, 2013, 12:47:26 PM »
Install this first http://dlcdnet.asus.com/pub/ASUS/nb/Drivers/ATKPackage/ATKPackage_Win7_64_Z100020.zip
Asus doesn't recognize itself until after installing that.
Is it possible that this one was the issue?
Life isn't about checking the boxes. Nobody cares.

Offline DanH

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Re: Computer Troubleshooting/Help Master Thread
« Reply #344 on: December 12, 2013, 01:25:45 PM »
Is it possible that this one was the issue?
Yup.  Asus doesn't work the way it should without that installed.. (LiveUpdate won't install either, etc)
Although it just as well may have been the chipset, IRST, or Intel drivers for SSD.
For tech help feel free to Telegram me @DanTechSupp

Offline AnonymousUser

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Re: Computer Troubleshooting/Help Master Thread
« Reply #345 on: December 12, 2013, 07:48:17 PM »
Success! Just swapped out my old HD for a new 1TB one using Macrium like Dan suggested. Thanks everyone!

Offline AnonymousUser

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Re: Computer Troubleshooting/Help Master Thread
« Reply #346 on: December 12, 2013, 07:50:07 PM »
Success! Just swapped out my old HD for a new 1TB one using Macrium like Dan suggested. Thanks everyone!
That should say DanH, but for some reason it autocorrected and now I can't edit it.

Offline DanH

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Re: Computer Troubleshooting/Help Master Thread
« Reply #347 on: December 12, 2013, 07:54:24 PM »
Very happy to hear!  Enjoy!

BTW, which way did you copy it over?
For tech help feel free to Telegram me @DanTechSupp

Offline Ergel

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Re: Computer Troubleshooting/Help Master Thread
« Reply #348 on: December 13, 2013, 08:56:01 AM »
Definitely fixed. Thanks a bunch DanH. Saved me some nasty looks from a co-worker
Life isn't about checking the boxes. Nobody cares.

Offline AnonymousUser

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Re: Computer Troubleshooting/Help Master Thread
« Reply #349 on: December 13, 2013, 09:48:55 AM »
Very happy to hear!  Enjoy!

BTW, which way did you copy it over?
I put the new HD in the enclosure and then booted to the PE, just in case there were any files locked by Windows.
The clone operation took a while, but once it finished it only took a few minutes to swap the HDs. Windows didn't even notice the difference, except that now I have a bigger HD. :)

Offline kracked dude

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Re: Computer Troubleshooting/Help Master Thread
« Reply #350 on: December 14, 2013, 11:05:51 PM »
It won't help you all that much.  Like DH said, it will be an investment of time on your part.  If you want to proceed, ask your brother for the CD to wipe the drive clean.  Feel free to munn me about the RAM.


Before a reformat, maybe try this to see if it makes things faster.

Download CCleaner:
www.piriform.com/ccleaner/download/standard

1. Run the "Cleaner". (button on the bottom right - "Run Cleaner")
2. Go to Registry on the left, press "Scan for issues".  When it finishes, hit "Fix Selected Issues". (press yes at backup, save that file anywhere), then hit "Fix All Selected Issues".

Then, download Malwarebytes:
http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/dl/7/

Install normally.  Make sure to UNCHECK "Enable free trial of Pro version" at the end of installation.  (keep "update" and "run" checked).
Once it's opened, do a quick scan.  When it finishes (hit show results), make sure everything is checked, and press "Remove Selected".


IMO, since there is no data to be backed up, and no settings to keep, a format/reinstall would take the same time as the above.  You are right if it would be time consuming because of data or settings.  Not the case here.


Didn't know any of the above was true.  Maskim all the way.
Though, I'd recommend first installing:
http://www.nirsoft.net/utils/device_manager_view.html
and Save it (as HTML or whatever), so that we can get you the correct drivers after reinstall.
Thanks guys. I just didn't  have time to do anything about my computer yet. I did ask my brother for the cd but he has to look for it. However I do have data (files pics and other random stuff) that I don't want to lose so should I rather run Ccleaner and malawarebytes?

Offline notanonymous

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Re: Computer Troubleshooting/Help Master Thread
« Reply #351 on: December 14, 2013, 11:12:10 PM »


Thanks guys. I just didn't  have time to do anything about my computer yet. I did ask my brother for the cd but he has to look for it. However I do have data (files pics and other random stuff) that I don't want to lose so should I rather run Ccleaner and malawarebytes?
Use DanH's suggestions.  If it does not improve enough, then backup and reformat.

Offline kracked dude

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Re: Computer Troubleshooting/Help Master Thread
« Reply #352 on: December 14, 2013, 11:14:39 PM »
Use DanH's suggestions.  If it does not improve enough, then backup and reformat.
Thanks will do.
Now what about adding ram?

Offline notanonymous

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Re: Computer Troubleshooting/Help Master Thread
« Reply #353 on: December 14, 2013, 11:23:46 PM »
Thanks will do.
Now what about adding ram?
crucial.com
4allmemory.com
Then go to amazon, etc. to see if you can get better pricing.  IMO, if the price difference is not so much, I would stick with crucial, since they have a guarantee.

Offline DanH

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Re: Computer Troubleshooting/Help Master Thread
« Reply #354 on: December 15, 2013, 02:24:46 AM »
I did ask my brother for the cd but he has to look for it.
You can do this to backup your activation:
http://netsecurity.about.com/od/windowsxp/qt/aaqtwinxp0829.htm

and then use this to re-install XP:
https://thepiratebay.pe/torrent/9044043/

or original from microsoft:
Code: [Select]
mediafire.com/download/3444ds045648463/en_windows_xp_home_with_service_pack_3_x86_cd_x14-92413-MSDNAA.iso(password is MSDNAA). Make sure your browser has ad-blocking..
For tech help feel free to Telegram me @DanTechSupp

Offline kracked dude

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Re: Computer Troubleshooting/Help Master Thread
« Reply #355 on: December 15, 2013, 06:54:59 PM »
I installed and ran Ccleaner, also installed malawarebytes however I'm having issues downloading the update. Anyway I can download it manually?

Offline Moishel

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Re: Computer Troubleshooting/Help Master Thread
« Reply #356 on: December 15, 2013, 07:03:20 PM »
You're talking about the virus definition update for malwarebytes? Some viruses will block the software from downloading it, you can download it manually from here or here.

Offline kracked dude

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Re: Computer Troubleshooting/Help Master Thread
« Reply #357 on: December 15, 2013, 07:12:37 PM »
You're talking about the virus definition update for malwarebytes? Some viruses will block the software from downloading it, you can download it manually from here or here.
Yes I am. Thanks

Offline kracked dude

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Re: Computer Troubleshooting/Help Master Thread
« Reply #358 on: December 15, 2013, 09:30:14 PM »
Three of the 13 malicious software found is not automatically selected for removal like the others.
PUP.ProtectedSearch (x2)
PUP.Optional.ProtectedSearch
Should I select these manually?

Offline DH Data Recovery

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Re: Computer Troubleshooting/Help Master Thread
« Reply #359 on: December 15, 2013, 10:21:28 PM »
I usually do, unless you recognize the file as something you installed specifically.