Here is the email I received today:
This is an official notice that you must take action to keep your Visible service active, as your current phone is not compatible with our new network. Several changes to your account will happen if you do not.
Network shutdown
The network your plan is on will be shut down in September, and your service and all account access will terminate on or before that time if you have not yet upgraded to a newer phone.
Payments
After July 1, autopay will be turned off. You will only be able to make manual payments through your July payment date, as your plan won't be up for renewal after that.
Avoid service termination
To avoid these actions, you need to upgrade to a newer phone now.
Required action:
Select the phone you want.
Choose the new Visible plan.
Once you receive your phone, login to the Visible app to activate it.
Upgrade to a newer phone now
Mobile number access
We hope you upgrade to our new network, but if you plan to leave Visible and wish to take your number with you, you must request to port out your phone number before September, or else you may lose access to it. Do not cancel your Visible service first, or you will automatically lose access to your number.
Privacy Policy
If you have any questions about your privacy rights, please refer to our Privacy Policy.
In times of traffic your data may be temporarily slower than other traffic. Mobile hotspot at speeds capped at 5 Mbps, limited to one device.
Improvements based on comparison of metrics on old network vs. new network, including latency and call reliability.
Offer disclosure: Offer Ends 9/30/23; subject to change.
Existing members upgrading from the Visible Unlimited plan qualify to receive $10/mo off the Visible+ plan or $5/mo off the Visible plan. Promotion will automatically apply to qualifying members, reflected as either a $10 discount off the normal rate of the Visible+ plan or a $5 discount off the normal rate of the Visible plan.
Promo is not transferable, not redeemable for cash and has no cash value. Member must maintain service on the Visible+ plan or Visible plan to maintain promotion; no value will be provided to the member if an account is terminated or migrates to an ineligible plan.
Promo applies to service charges and the member is responsible for all applicable taxes and fees. Promo may not be combined with any other service promotion, such as VIP/VBPP discounts and Connection Protection Program. Bring a Friend offer for referrals made will apply after the first month of service and remains subject to the Bring a Friend terms and conditions.
Visible reserves the right to change or terminate this offer at any time, with or without notice, including for any violation of Visible’s terms of service. If Visible, in its sole discretion, determines that a member has engaged in abuse, misuse, or gaming in connection with this offer, or that the member intends to do so, Visible reserves the right to disqualify the member from this promotion.
