How to Get a CSR to Accommodate You--Share Your Tips Here!

[birne]

touchè

+1

[Nitantnel]

it says in an automated voice message, partaking in the survey will not change the outcome of this phone call. (something along those lines) obviously you guys dont call often, you should be ashamed of yourselves

This statement is false until you add a "  " to it.

[txtmax4]

Based on this sevoroh it would make sense to HUCA mid sentence, as soon as you see you are heading nowhere, and before the rep has a chance to add their damaging notes to your account.

Good point, although I believe some companies they don't have the ability to add notes after you hang up and some do.

[DovtheBear]

Today after calling recon for the LANPASS Secured Visa, and the Rep telling me i was accepted not declined, i told her 'you made my day'. I think i made her day with that comment. 

[ShmuliT]

it says in an automated voice message, partaking in the survey will not change the outcome of this phone call.

Regardless what do u have to lose.
Agree to take it, and if u have feedback about the call, give it, or just hang up.

[rots5]

Regardless what do u have to lose.
Agree to take it, and if u have feedback about the call, give it, or just hang up.

exactly what i do

[Achas Veachas]

exactly what i do

But then the CSR might be nasty to you Lemafreya...

[birne]

But then the CSR might be nasty to you Lemafreya...

so do what Shreknit said....

One trick if its not too busy and pretty easy to get on with a rep ill listen to how the rep picks up if its robotic or attitude sounding and you know what I'm talking about ill just huca till I get a friendly sounding happy to serve you rep I always find there way more willing to help you out.

[rots5]

i forgot my huge thing i do.

i always say when they ask my name, i say it then say, hi how are you today? hows everything?

[birne]

i forgot my huge thing i do.

i always say when they ask my name, i say it then say, hi how are you today? hows everything?

+1
yep , i did that today with chase, worked wonders...

[SamKey]

i forgot my huge thing i do.

i always say when they ask my name, i say it then say, hi how are you today? hows everything?

I usually cut them off after they say their name and ask them all that stuff