I opened up this card a few months ago, and just noticed something weird that happened on an award stay I made:
My wife and I were traveling via Helsinki to Israel and had an eight hour layover. Knowing our daughter probably wouldn't let us sleep on the flight from YYZ to Helsinki, I booked a stay at the airport Holiday Inn- we landed right around check-in time, checked-in, got the free coke, took a four hour nap and checked back out in the late afternoon.
After looking at my account activity now (two months later), I see that we received the 15k points back in the account. Is that normal? Did they think we cancelled our reservation because we checked out so quickly?