Author Topic: Concierge service (Read 4480 times)

A3 · « **on:** July 18, 2010, 03:57:25 PM »

Just throwing it out there, which is better, Amex concierge or Dan's concierge?
Who has been able to use both? Dan, what does your involve so we can compare and contrast the two!!!!

SuperFlyer · « **Reply #1 on:** July 18, 2010, 06:57:28 PM »

Dan is way better, amex is just some female robot.

Nothing much to it.

fishingace · « **Reply #2 on:** October 12, 2011, 10:24:40 AM »

I have Amex platinum but dont really want to pay the $450 annual fee anymore. Do all the major CC's (amex plat, visa signature) etc contract all their services to the exact same concierge provider? If not, which one is the best?

If so, then I'll prob let my platinum go.

DovidR · « **Reply #3 on:** October 12, 2011, 10:39:02 AM »

Funny thing: My Chase CO and UA cards have concierge service, but I have no idea how to utilize the service. What would 'best concierge service' even be?
Anyone here USE these services? What for?

AsherO · « **Reply #4 on:** October 12, 2011, 10:43:53 AM »

Quote from: fishingace on October 12, 2011, 10:24:40 AM

I have Amex platinum but dont really want to pay the $450 annual fee anymore. Do all the major CC's (amex plat, visa signature) etc contract all their services to the exact same concierge provider? If not, which one is the best?

If so, then I'll prob let my platinum go.

How (and how often) are you using this service now?

DovidR · « **Reply #5 on:** October 12, 2011, 04:48:56 PM »

Quote from: AsherO on October 12, 2011, 10:43:53 AM

How (and how often) are you using this service now?

+1

AJK · « **Reply #6 on:** October 12, 2011, 05:04:23 PM »

I've used my Visa Sig concierge a few times, and I was left utterly unimpressed each time.

Have yet to use the AMEX Plat concierge service, so cannot comment.

creditor · « **Reply #7 on:** January 09, 2012, 02:14:47 PM »

[sorry for the long post]
owning amex plat for 7.5 yrs, recently had a couple of annoyances with them,
1)I gave in a request to amex concierge, for a gift recommendation in the uk, it took them as much as 6!!! days to get back to me although I told them its urgent
2)also with concierge that time I gave another request for something in Israel, they NEVER got back to me, I called up +spoke to a supervisor 'elin peterson' who later emailed me that she's "apologizing for the inconvenience" and confirmed that by the 1St incident "your request was unfortunately subject to poor staffing and handled improperly" and on the 2nd time, "research was not even done ...the lack of attn to your request is very concerning...this is not typical for platinum concierge" ......bla bla I wont bore u with
3)rd incident was when I accidentally realized that on AU on my plat didn't receive any points for the purchases!!! for over a year [and spending 60k] when I called MR I had to fight it out unroll they agreed to give me the points

now what would you guys do in sucha sit ? call'em up give'm he... untill they reimburse you the right way correct?
now which Dep should I call, regular supervisor, which doesn't sound to promising, or a higher-up no. like the executive office etc. and give'm a mouthful how I didn't get my moneys worth with the SO PRESTIGIOUS ;-) platinum card ?

AJK · « **Reply #8 on:** January 09, 2012, 02:38:14 PM »

What kind of "reimbursement" are you looking for?

creditor · « **Reply #9 on:** January 09, 2012, 02:40:40 PM »

Quote from: AJK on January 09, 2012, 02:38:14 PM

What kind of "reimbursement" are you looking for?

best possible:))annual fee back or some kk's points could do it as well,

AJK · « **Reply #10 on:** January 09, 2012, 02:42:19 PM »

Quote from: creditor on January 09, 2012, 02:40:40 PM

best possible:))annual fee back or some kk's points could do it as well,

Barring some unforeseen miracle, you're not getting your annual fee back.

How many points would make you happy?

Columbiadorm · « **Reply #11 on:** January 09, 2012, 02:47:42 PM »

Quote from: AJK on January 09, 2012, 02:42:19 PM

Barring some unforeseen miracle, you're not getting your annual fee back.

How many points would make you happy?

I feel like you work for AE..

Jkhein · « **Reply #12 on:** January 09, 2012, 02:51:46 PM »

Quote from: Columbiadorm on January 09, 2012, 02:47:42 PM

I feel like you work for AE..

Perhaps their legal dept...

AJK · « **Reply #13 on:** January 09, 2012, 03:02:25 PM »

Quote from: Columbiadorm on January 09, 2012, 02:47:42 PM

I feel like you work for AE..

Not at all. I'm just curious what he's looking for in terms of "reimbursement" for his troubles.

creditor · « **Reply #14 on:** January 09, 2012, 06:35:28 PM »

Quote from: AJK on January 09, 2012, 03:02:25 PM

Not at all. I'm just curious what he's looking for in terms of "reimbursement" for his troubles.

and I'm just curious what kinda reimbursement you would expect being the same situation, the reason I posted is to hear from you guys what type of reimbursement I should expect, and whom to contact

creditor · « **Reply #15 on:** January 11, 2012, 08:43:53 AM »

[sorry for the long post]
owning amex plat for 7.5 yrs, recently had a couple of annoyances with them,
1)I gave in a request to amex concierge, for a gift recommendation in the uk, it took them as much as 6!!! days to get back to me although I told them its urgent
2)also with concierge that time I gave another request for something in Israel, they NEVER got back to me, I called up +spoke to a supervisor 'elin peterson' who later emailed me that she's "apologizing for the inconvenience" and confirmed that by the 1St incident "your request was unfortunately subject to poor staffing and handled improperly" and on the 2nd time, "research was not even done ...the lack of attn to your request is very concerning...this is not typical for platinum concierge" ......bla bla I wont bore u with
3)rd incident was when I accidentally realized that on AU on my plat didn't receive any points for the purchases!!! for over a year [and spending 60k] when I called MR I had to fight it out unroll they agreed to give me the points

now what would you guys do in sucha sit ? call'em up give'm he... untill they reimburse you the right way correct?
now which Dep should I call, regular supervisor, which doesn't sound to promising, or a higher-up no. like the executive office etc. and give'm a mouthful how I didn't get my moneys worth with the SO PRESTIGIOUS ;-) platinum card ?

UPDATE jan/11

no one here ?

creditor · « **Reply #16 on:** January 16, 2012, 03:31:16 AM »

OP here: so there's no one on ddf to help me out?

AsherO · « **Reply #17 on:** January 16, 2012, 03:36:34 AM »

Quote from: creditor on January 16, 2012, 03:31:16 AM

OP here: so there's no one on ddf to help me out?

Perhaps you should write them a letter and say you want to be compensated for your bad experiences.

creditor · « **Reply #18 on:** January 16, 2012, 07:12:41 AM »

Quote from: AsherO on January 16, 2012, 03:36:34 AM

Perhaps you should write them a letter and say you want to be compensated for your bad experiences.

10Q sooo much AsherO,finally some1,

so you think I'm better off writing to them,then calling?
by writing they might respond with some compensation not so much to my liking, while calling I can push them for more,
or how about calling 212-640-5583 [amex executive cs office]

AsherO · « **Reply #19 on:** January 16, 2012, 11:30:50 AM »

Quote from: creditor on January 16, 2012, 07:12:41 AM

10Q sooo much AsherO,finally some1,

so you think I'm better off writing to them,then calling?
by writing they might respond with some compensation not so much to my liking, while calling I can push them for more,
or how about calling 212-640-5583 [amex executive cs office]

You're welcome to try that as well. You can also try tweeting @AskAmex