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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of Whatís Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1176751 times)

Offline jl75

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4520 on: April 17, 2024, 05:23:52 AM »
I bought an accent chair and I donít seem to like it anymore. Itís past the return window. I have already had a claim last year for $300 for a different item. Is it ok to make a claim again? Is applying for another claim going to raise any flags? I spend a lot on my Amex and donít want to get shut down.

A lot of us here do more than one claim per year, and it seems that many do quite a few more than that per year. I've never seen any indication that doing one claim per year two years in a row invites any scrutiny from AmEx, let alone shutdowns. Just make sure that the item is in brand-new condition, as they oftentimes ask for photos of items (front, back, left, right, top, bottom, and packaging too) and there was just a post stating that they asked for proof that the customer had attempted to return the item. So it would probably be a good idea to make a phone call to the store or whatever online site that you bought it from, ask them if the item is returnable per their return policy, and then ask the employee's/agent's name and keep a record of it just in case. AmEx Assurance is still approving claims quickly if you can send them all the information that they request from you, but the key there is having everything in order: the item in new condition, proof that it was delivered (basically, the tracking number) if it's an item that was shipped to you, and, just to be safe, the ability to say that you did in fact inquire about returning the item (they rarely ask for this, but it's not a bad idea to place a phone call just to make sure you've got yourself covered in the event that they request this from you). Everything should go smoothly if you can submit whatever they request from you, and, no, you shouldn't have any problems whatsoever claiming one item per year.

Offline chff

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4521 on: April 18, 2024, 06:22:59 PM »
A lot of us here do more than one claim per year, and it seems that many do quite a few more than that per year. I've never seen any indication that doing one claim per year two years in a row invites any scrutiny from AmEx, let alone shutdowns. Just make sure that the item is in brand-new condition, as they oftentimes ask for photos of items (front, back, left, right, top, bottom, and packaging too) and there was just a post stating that they asked for proof that the customer had attempted to return the item. So it would probably be a good idea to make a phone call to the store or whatever online site that you bought it from, ask them if the item is returnable per their return policy, and then ask the employee's/agent's name and keep a record of it just in case. AmEx Assurance is still approving claims quickly if you can send them all the information that they request from you, but the key there is having everything in order: the item in new condition, proof that it was delivered (basically, the tracking number) if it's an item that was shipped to you, and, just to be safe, the ability to say that you did in fact inquire about returning the item (they rarely ask for this, but it's not a bad idea to place a phone call just to make sure you've got yourself covered in the event that they request this from you). Everything should go smoothly if you can submit whatever they request from you, and, no, you shouldn't have any problems whatsoever claiming one item per year.

written by chatGPT?

Offline kickballrubber

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4522 on: April 18, 2024, 07:29:01 PM »
A lot of us here do more than one claim per year, and it seems that many do quite a few more than that per year. I've never seen any indication that doing one claim per year two years in a row invites any scrutiny from AmEx, let alone shutdowns. Just make sure that the item is in brand-new condition, as they oftentimes ask for photos of items (front, back, left, right, top, bottom, and packaging too) and there was just a post stating that they asked for proof that the customer had attempted to return the item. So it would probably be a good idea to make a phone call to the store or whatever online site that you bought it from, ask them if the item is returnable per their return policy, and then ask the employee's/agent's name and keep a record of it just in case. AmEx Assurance is still approving claims quickly if you can send them all the information that they request from you, but the key there is having everything in order: the item in new condition, proof that it was delivered (basically, the tracking number) if it's an item that was shipped to you, and, just to be safe, the ability to say that you did in fact inquire about returning the item (they rarely ask for this, but it's not a bad idea to place a phone call just to make sure you've got yourself covered in the event that they request this from you). Everything should go smoothly if you can submit whatever they request from you, and, no, you shouldn't have any problems whatsoever claiming one item per year.

/thread

Read the threads here before you ask questions that was asked countless times. Excellent information available here.

Offline jl75

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4523 on: April 18, 2024, 09:06:28 PM »
written by chatGPT?

No. Not sure why you'd say that, but, no. I've never used anything AI-related and don't ever plan to, to be honest.

Offline Yo ssi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4524 on: April 18, 2024, 09:21:30 PM »
No. Not sure why you'd say that, but, no. I've never used anything AI-related and don't ever plan to, to be honest.
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Offline zaltz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4525 on: Yesterday at 10:10:32 AM »
Just send them their return policy, see if that will suffice.
Did this, and said that I called and was told to see their policy...
Claim was approved

Offline Realshlomo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4526 on: Yesterday at 10:11:29 AM »
Did this, and said that I called and was told to see their policy...
Claim was approved
Sometimes it's just KISS.

Happy it worked.

Offline Fish Tank

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4527 on: Yesterday at 10:41:40 AM »
A lot of us here do more than one claim per year, and it seems that many do quite a few more than that per year. I've never seen any indication that doing one claim per year two years in a row invites any scrutiny from AmEx, let alone shutdowns. Just make sure that the item is in brand-new condition, as they oftentimes ask for photos of items (front, back, left, right, top, bottom, and packaging too) and there was just a post stating that they asked for proof that the customer had attempted to return the item. So it would probably be a good idea to make a phone call to the store or whatever online site that you bought it from, ask them if the item is returnable per their return policy, and then ask the employee's/agent's name and keep a record of it just in case. AmEx Assurance is still approving claims quickly if you can send them all the information that they request from you, but the key there is having everything in order: the item in new condition, proof that it was delivered (basically, the tracking number) if it's an item that was shipped to you, and, just to be safe, the ability to say that you did in fact inquire about returning the item (they rarely ask for this, but it's not a bad idea to place a phone call just to make sure you've got yourself covered in the event that they request this from you). Everything should go smoothly if you can submit whatever they request from you, and, no, you shouldn't have any problems whatsoever claiming one item per year.
My eyes are hurting.