Thanks for the report.
What made you pick Pocono Palace over the other options?
Did you order the kosher food in advance?
What is your SPG status?
I made a mistake. We actually ended up at Paradise Stream. We chose it since it is supposed to be the most newly renovated resort (although that didn't seem to be the case - haven't seen the other resorts to compare though) and it was closest to Camp Dora Golding - where I planned on davening.
We did reserve kosher meals in advance, but it seems like they had plenty to spare so I'm sure they would have available if you didn't order in advance..
We are corporate SPG with not very many stays. It was a quiet time at the resort and we asked for an upgrade and they were happy to give us one.
Thnx for the info. Did you find the rooms to be clean and well kept? I'm hearing from some people it's pretty dirty and that's my biggest concern.
We were also concerned about that since many online review seem to say that the rooms are dirty, etc.. but we were pleasantly surprised (and we have high standards.) The rooms were very clean. Also, as I mentioned before, the staff is super friendly and out to accommodate your needs. If you feel your room is dirty, they will show you as many rooms as you'd like until you feel comfortable.