Jewelry stolen from checked bags.

[Shreknit]

She may have insured her jewelry under her policy and has forgotten by now. It doesn't hurt to look over her policy.

Will check into that thanks.

[creditor]

Perhaps contact one of their reps on FT. They've been more active recently.
Also, don't sound accusatory, b/c Israeli CS doesn't go for that.

good idea. also try twitter you'll probably get a faster reponse.

if you're not planing on doing jj's idea at least tell them you will...