Author Topic: Direct Link for Amex Chat  (Read 29210 times)

Offline frumeyid

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Re: Direct Link for Amex Chat
« Reply #30 on: October 16, 2013, 10:54:20 AM »
maybe if you answer "NO" to one of the Frequently Asked Questions it will help :)

Tried that too. May have worked. Just click around showing that you still have questions and something should pop up. It's crazy annoying and nothing like Amazon's chat system (or a lot of other companies) but we work with what we have  :).

Offline milechazzer

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Re: Direct Link for Amex Chat
« Reply #31 on: October 16, 2013, 10:59:40 AM »
Is Secure Message still available for contacting Amex? I can't seem to find that option anymore on the website.

Offline lbvtch

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Re: Direct Link for Amex Chat
« Reply #32 on: October 16, 2013, 11:13:55 AM »
Is Secure Message still available for contacting Amex? I can't seem to find that option anymore on the website.
no, thats what we are discussing.
They officially switched to live chat but there is no option to do that. It randomly pops up

Offline how

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Re: Direct Link for Amex Chat
« Reply #33 on: October 16, 2013, 04:29:10 PM »
Amex chat is not working all day

Offline frumeyid

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Re: Direct Link for Amex Chat
« Reply #34 on: October 17, 2013, 11:57:12 AM »
Chat did not work for me yesterday. Today, there's a new development on the site, there's no mail icon anymore. So my click through trick was short lived. I can't seem to get the dialogue box to pop up. I must say this is very unbecoming for Amex.

Update: the icon is up and down and I finally got chat to work.

Offline chilzech

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Re: Direct Link for Amex Chat
« Reply #35 on: October 21, 2013, 01:02:45 PM »
Links not workin for me. But I tweeted my Q and had s/o on chat in 2 min.

Offline NewYorker11219

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Re: Direct Link for Amex Chat
« Reply #36 on: October 21, 2013, 01:45:27 PM »
Since I updated my Internet Explorer to IE 10 it dosen't support AMEX Chat anymore, Anyone else with that problem ?

Offline Baruch

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Re: Direct Link for Amex Chat
« Reply #37 on: November 04, 2013, 10:02:56 PM »
Since I updated my Internet Explorer to IE 10 it dosen't support AMEX Chat anymore, Anyone else with that problem ?
Never use IE.
For anything.

Offline Dan

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Re: Direct Link for Amex Chat
« Reply #38 on: November 04, 2013, 10:13:42 PM »
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Baruch

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Re: Direct Link for Amex Chat
« Reply #39 on: November 04, 2013, 10:18:33 PM »

Had to get my wife to bypass k9 to see that. But it was worth the effort.  ;D

Offline smaxber

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Re: Direct Link for Amex Chat
« Reply #40 on: December 02, 2013, 10:48:45 PM »
not working?

Offline notanonymous

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Re: Direct Link for Amex Chat
« Reply #41 on: December 02, 2013, 11:52:30 PM »
not working?
The link for chat?  AFAIK, it has been down for a while.  Look upthread a few posts for different eitzos.

Offline ShmuliT

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Re: Direct Link for Amex Chat
« Reply #42 on: December 10, 2013, 10:15:44 PM »
Just called Amex. Rep said chat is down and there are no updates as to when it will be up again.

Offline Miracle

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Re: Direct Link for Amex Chat
« Reply #43 on: December 12, 2013, 08:26:36 AM »
The Chat doesn't always work. I have tried numerous times at different times and days... It's only when there's a rep available.

Offline dvol

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Re: Direct Link for Amex Chat
« Reply #44 on: December 12, 2013, 08:56:03 AM »
Just go to the pay bill screen, stay there for a couple of minutes and then"chat now" button will appear.