Author Topic: Direct Link for Amex Chat  (Read 38791 times)

Offline netzih

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Re: Direct Link for Amex Chat
« Reply #20 on: September 12, 2013, 07:18:40 PM »
just go to where you would create an sm, the live chat will pop ip, and a rep will be there instantly
tried today didn't see the popup.

Offline aj26

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Re: Direct Link for Amex Chat
« Reply #21 on: October 03, 2013, 07:18:21 PM »
how do you start a chat?
It doesn't seem to work anymore

Offline Smart

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Re: Direct Link for Amex Chat
« Reply #22 on: October 03, 2013, 10:20:18 PM »
When you go to the SM page it will usually pop up a chat window after a a minute or 2.

I used them today successfully.
If everyone is thinking alike, someone isn't thinking...

Offline lbvtch

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Re: Direct Link for Amex Chat
« Reply #23 on: October 16, 2013, 09:18:22 AM »
i have been trying the past few days. its very random. a few days ago it popped up right away

Offline APoshiterYid

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Re: Direct Link for Amex Chat
« Reply #24 on: October 16, 2013, 09:19:29 AM »
i have been trying the past few days. its very random. a few days ago it popped up right away
It seems to me that it's always right there during reg business hours.
If you have my email PLEASE don't PM me :)

Offline lbvtch

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Re: Direct Link for Amex Chat
« Reply #25 on: October 16, 2013, 09:50:19 AM »
It seems to me that it's always right there during reg business hours.
im trying to chat right now. nothing!!

Offline Dan

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Re: Direct Link for Amex Chat
« Reply #26 on: October 16, 2013, 10:13:06 AM »
Try another browser.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline frumeyid

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Re: Direct Link for Amex Chat
« Reply #27 on: October 16, 2013, 10:43:23 AM »
I think I figured out a system. First of all, I do not believe the link in this chat will ever work (never did for me and I tried tens of times). If other people had other experiences then I guess I am incorrect. However, a trick to get a chat whenever you need one (even nights and weekends) is to click the mail icon then click ask a question. A box should pop up asking if you want to chat. If not, keep clicking back and forth between the icons and something should pop up within a minute or two.

Offline lbvtch

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Re: Direct Link for Amex Chat
« Reply #28 on: October 16, 2013, 10:48:38 AM »
i tried another browser. still nothing.

Offline lbvtch

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Re: Direct Link for Amex Chat
« Reply #29 on: October 16, 2013, 10:49:23 AM »
I think I figured out a system. First of all, I do not believe the link in this chat will ever work (never did for me and I tried tens of times). If other people had other experiences then I guess I am incorrect. However, a trick to get a chat whenever you need one (even nights and weekends) is to click the mail icon then click ask a question. A box should pop up asking if you want to chat. If not, keep clicking back and forth between the icons and something should pop up within a minute or two.
maybe if you answer "NO" to one of the Frequently Asked Questions it will help :)

Offline frumeyid

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Re: Direct Link for Amex Chat
« Reply #30 on: October 16, 2013, 10:54:20 AM »
maybe if you answer "NO" to one of the Frequently Asked Questions it will help :)

Tried that too. May have worked. Just click around showing that you still have questions and something should pop up. It's crazy annoying and nothing like Amazon's chat system (or a lot of other companies) but we work with what we have  :).

Offline milechazzer

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Re: Direct Link for Amex Chat
« Reply #31 on: October 16, 2013, 10:59:40 AM »
Is Secure Message still available for contacting Amex? I can't seem to find that option anymore on the website.

Offline lbvtch

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Re: Direct Link for Amex Chat
« Reply #32 on: October 16, 2013, 11:13:55 AM »
Is Secure Message still available for contacting Amex? I can't seem to find that option anymore on the website.
no, thats what we are discussing.
They officially switched to live chat but there is no option to do that. It randomly pops up

Offline how

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Re: Direct Link for Amex Chat
« Reply #33 on: October 16, 2013, 04:29:10 PM »
Amex chat is not working all day

Offline frumeyid

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Re: Direct Link for Amex Chat
« Reply #34 on: October 17, 2013, 11:57:12 AM »
Chat did not work for me yesterday. Today, there's a new development on the site, there's no mail icon anymore. So my click through trick was short lived. I can't seem to get the dialogue box to pop up. I must say this is very unbecoming for Amex.

Update: the icon is up and down and I finally got chat to work.

Offline chilzech

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Re: Direct Link for Amex Chat
« Reply #35 on: October 21, 2013, 01:02:45 PM »
Links not workin for me. But I tweeted my Q and had s/o on chat in 2 min.

Offline NewYorker11219

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Re: Direct Link for Amex Chat
« Reply #36 on: October 21, 2013, 01:45:27 PM »
Since I updated my Internet Explorer to IE 10 it dosen't support AMEX Chat anymore, Anyone else with that problem ?

Offline Baruch

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Re: Direct Link for Amex Chat
« Reply #37 on: November 04, 2013, 10:02:56 PM »
Since I updated my Internet Explorer to IE 10 it dosen't support AMEX Chat anymore, Anyone else with that problem ?
Never use IE.
For anything.

Offline Dan

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Re: Direct Link for Amex Chat
« Reply #38 on: November 04, 2013, 10:13:42 PM »
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Baruch

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Re: Direct Link for Amex Chat
« Reply #39 on: November 04, 2013, 10:18:33 PM »

Had to get my wife to bypass k9 to see that. But it was worth the effort.  ;D