Author Topic: Starwood Question  (Read 73254 times)

Offline shulem92

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Re: Starwood Question
« Reply #720 on: January 18, 2017, 01:01:21 AM »
i had someone use my platinum there 4 months ago with no issues. He even got a suite.
YMMV. Heard of successful suite upgrades as close as a month ago

Offline Ryan the Yid

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Re: Starwood Question
« Reply #721 on: January 18, 2017, 01:36:15 AM »
YMMV. Heard of successful suite upgrades as close as a month ago

I stayed in Sheraton ET this past weekend. There were many groups staying there and many of the facilities were out of order including the pool. Has anyone received SPG points for issues at Eaton town? The staff is not so easy going.

Offline mochjas

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Re: Starwood Question
« Reply #722 on: January 18, 2017, 07:15:22 AM »
I stayed in Sheraton ET this past weekend. There were many groups staying there and many of the facilities were out of order including the pool. Has anyone received SPG points for issues at Eaton town? The staff is not so easy going.
call SPG not the hotel

Offline CS1

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Re: Starwood Question
« Reply #723 on: January 18, 2017, 08:26:31 PM »
i had someone use my platinum there 4 months ago with no issues. He even got a suite.

did you have both your name and his name on the reservation?

Offline mochjas

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Re: Starwood Question
« Reply #724 on: January 18, 2017, 08:46:40 PM »
did you have both your name and his name on the reservation?
yes

Offline Ryan the Yid

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Re: Starwood Question
« Reply #725 on: January 19, 2017, 01:31:35 PM »
This might have been asked before but couldn't find it. Can I book a reservation with my spg number using someone elses spg points? They want to benefit from my gold status and I need the stays to earn Plat.

Offline mochjas

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Re: Starwood Question
« Reply #726 on: January 19, 2017, 01:33:22 PM »
This might have been asked before but couldn't find it. Can I book a reservation with my spg number using someone elses spg points? They want to benefit from my gold status and I need the stays to earn Plat.
no you cannot. Reservation must be made from the account with the points in it.

Offline davidmal

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Re: Starwood Question
« Reply #727 on: January 19, 2017, 02:34:32 PM »
Sherraton Eatontown won't give Plat Bennys if Plat member doesn't come with ID?
Incorrect. Tried and done.

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Offline davidmal

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Re: Starwood Question
« Reply #728 on: January 19, 2017, 02:40:04 PM »
I stayed in Sheraton ET this past weekend. There were many groups staying there and many of the facilities were out of order including the pool. Has anyone received SPG points for issues at Eaton town? The staff is not so easy going.
Tell the hotel you will have to call SPG if you don't come to a resolution

The threat alone should produce results.

I was offered at a Le meridean 10k

Hotel: I'm sorry that's the best we can offer.
Me: that is not acceptable I should be credited what I paid.

Hotel: I'm sorry we can't offer more that's the max we are allowed to.

Me: while I accept the 10k I'm sorry to say That is totally unacceptable compensation  I'll just have to deal with SPG about the issue.
Hotel: Ok will give you 20k

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"Life moves pretty fast. If you don't stop and look around once in a while, you could miss it ~Ferris Bueller"

Offline Ryan the Yid

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Re: Starwood Question
« Reply #729 on: January 19, 2017, 03:11:16 PM »
Tell the hotel you will have to call SPG if you don't come to a resolution

The threat alone should produce results.

I was offered at a Le meridean 10k

Hotel: I'm sorry that's the best we can offer.
Me: that is not acceptable I should be credited what I paid.

Hotel: I'm sorry we can't offer more that's the max we are allowed to.

Me: while I accept the 10k I'm sorry to say That is totally unacceptable compensation  I'll just have to deal with SPG about the issue.
Hotel: Ok will give you 20k


Wow! Nicely done!

Offline PillanSmye

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Re: Starwood Question
« Reply #730 on: January 23, 2017, 01:58:07 AM »
Is there any fee or penalty for cancelling an SPG reservation made with points?  Is there a time limit?

Offline keemster26

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Re: Starwood Question
« Reply #731 on: January 23, 2017, 02:07:18 AM »
Is there any fee or penalty for cancelling an SPG reservation made with points?  Is there a time limit?
Yes. You usually must cancel within 48 hrs

Offline PillanSmye

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Re: Starwood Question
« Reply #732 on: January 23, 2017, 02:16:44 AM »
Yes. You usually must cancel within 48 hrs

Sorry.  Within 48 hours of making the reservation?  Or 48 hours prior to arrival?

Offline PillanSmye

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Re: Starwood Question
« Reply #733 on: January 23, 2017, 02:35:52 AM »
Is there any fee or penalty for cancelling an SPG reservation made with points?  Is there a time limit?

I ended up calling SPG because the cancellation policy showing on the app for the reservation merely said "may incur a penalty".

A mock reservation told me I had until 18:00 local time the day prior to arrival to cancel without penalty.

I ended up calling the Platinum Concierge and was told I could cancel without penalty up to 00:00 the day prior to arrival.

The 30,000 SPG's were back in my account within 2 minutes of the cancellation.

Offline CS1

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Re: Starwood Question
« Reply #734 on: January 23, 2017, 02:37:27 AM »
Sorry.  Within 48 hours of making the reservation?  Or 48 hours prior to arrival?

some hotels allow 12-24 hrs notice, and others are by 6:00pm the day before your reservation. Each hotel is different.