I stayed in Sheraton ET this past weekend. There were many groups staying there and many of the facilities were out of order including the pool. Has anyone received SPG points for issues at Eaton town? The staff is not so easy going.
Tell the hotel you will have to call SPG if you don't come to a resolution
The threat alone should produce results.
I was offered at a Le meridean 10k
Hotel: I'm sorry that's the best we can offer.
Me: that is not acceptable I should be credited what I paid.
Hotel: I'm sorry we can't offer more that's the max we are allowed to.
Me: while I accept the 10k I'm sorry to say That is totally unacceptable compensation I'll just have to deal with SPG about the issue.
Hotel: Ok will give you 20k