I got my 8% discount. I asked my companies rep if he can take over my families business account and add the 8%. He said its an easy thing sent me a paper to a sign in less then a day. all it basically says is if my bill is less then $250 for a few months I lose the discount.
I say try to get a new account manager and see if they will put the discount on. Scam or not, I'm saving tons of money with or without the discount.